Sign in

Van Unen / Miersma Propane, Inc.

Sharing is caring! Have something to share about Van Unen / Miersma Propane, Inc.? Use RevDex to write a review
Reviews Van Unen / Miersma Propane, Inc.

Van Unen / Miersma Propane, Inc. Reviews (12)

I am rejecting this response because: I have asked them to send me proof of the contract that I signed stated the service for reading and disconnect fee, which they did not do, they sent me a page "Terms and Conditions" (attached) after I requested my refund, that was not part of the contract they had me sign at the time service was changed to my nameThey sent me the contract to sign and did not include this information at the time and did not tell me about the fee at the time I called to cancel either, they did say they would send someone to read the meter so that then they would know how much was left to reimburse me, no mention of any fees were ever disclosed, therefore I feel they are responsible for reimbursing back every gallon that I paid for as I was the only tenant at this property since installation of their tankMy original landlord/ owner of the subject property at the time, *** ***, had them install the tank and requested their services in his name and I was reponsible for paying for the propaneHe can confirm that I was the only tenant under this account, and you can confirm that all payments came directly from me, so there is no question that I am entitled to this reimbursementIf you failed to disclose that information, it is not my fault and I should not have to pay for that, plus there was gallons in the tank the day they went out to read it, they are right, I did not pay the full amount owed for the last time they filled because they said I could just pay halh as I would be moving shortly, that still leaves about $worth of propane in the tank paid by me, so there should not be a $balance left even with the disconnect fee chargedYou sent the reading, you know how much fuel is in there, and I have not received the correct totals from you, or what happens, you get to keep the additional gallons already in the tank before the last fill? Please explain

I have attempted to contact Mr*** to resolve this situationHe has requested us to pick up tank and call before for accessWhen I called today his voicemail states that all messages will be deleted and if we want to contact him we can by text or email. I sent him the following text. Mr***,This is *** at Sierra Propane. Could you give me a call so we can schedule day to pick up tank. I would also like to talk to you so we can find a resolution to this matter. Thank You for your time. *** ***.I have not got a response back as of today.Thank You,*** FullerDistrict ManagerSierra PropaneCell : ***

I am rejecting this response because:In regards to this complaint # I don't believe this is resolved*** Propane claims I have a balance due to them for propaneThat I did not request or need they claim propane was delivered I was not home to approve it they did not call in advance to see if I need it if in fact it was they had to pass over a lock gate with signs posted no trespassing*** Propane claims that I signed this contract but this is not my signature no one went over this contract with meIt was mailed to me this way if someone signed my name with out power of

To Whom it May concern,This is in response to the above complaint from *** ** ** ***WE have enclosed a printout of the customer's historyAs you can see, we did go out to the location on August 4, and we refunded gallons of fuel for $We do charge a service fee for our
service man to go out and get a percent reading on the tank and disconnect the serviceThis fee totaled $We wrote off the $remaining finance charge leaving the account at a zero (0) balance.We discussed this on three separate with Mr** ** *** and went over the account in detail with himWe sent him a copy of the tank lease that informs the customer that we do charge a service feeHe also would have been informed at the time he called in to close his accountAt this point the account has been closed and we feel there is no refund due the customer.If you have any questions, please feel free to contact our office at ###-###-#### and ask to speak with me.Sincerely,*** ***Regional Manager

I am rejecting this response because:They are not willing to do anything to satisfy this problem, just like they didn't return my calls after they sent me their closing statements which are not correct, how do you end up with a $balance with all that propane in the tank, when I paid for most of itIf they will not resove this matter, I will take further legal action, I tried to solve this proffesionally, but I'm not sure they know what that means, they need to do what is right and reimburse me for the propane I paid for, which they resold AGAIN

Response:Thank you for the opportunity to respond concerning this issue. On November 17, 2015 Mr. [redacted] became a customer and signed all new account paperwork including our customer safety and information sheet. The safety and information sheet and our normal customer communication sheet both...

plainly explain our customers are set up for automatic deliveries. Mr. [redacted] did sign the sheet and received a delivery when he normally would. When he received the delivery we show record of his call and that we changed his method of delivery service. We now see Mr. [redacted] has recently requested us to pick up the equipment and has sent you this resolution request. We have left messages for Mr. [redacted] to call us back so we can resolve this issue. We would like to help Mr. [redacted] resolve this, he just needs to call our office ([redacted]) and ask for me--[redacted] plant manager.

The company has emailed and stated that a refund has been issued and I should have it by the 25th. I will continue to keep in contact with the owner but would like you to close my complaint please.Thank you,[redacted]

To Whom It May Concern:In regards to complaint ID #[redacted]: thank you for your call on December 16, 2014. As we discussed, we stand by statements made in previous letters.Thank you for your professional handling of this matter.Van Unen/Miersma Propane

Review: I am having a problem with Sierra Propane in December. I rented a propane tank and it was filled with propane. I paid $420.67 check# 2836 on 12/7/15. And was billed for a regulator $26.89 I paid on 12/17/15 check# 2844 I was told by the manager that this would last me the season for I only use it for my heat. Ok hears the problem on 2/11/16 I came home and found a bill on my gate for propane for $195.25 when I did not call and request it nor did I want it. Then came in to my fenced and locked yard without my knowledge and they clame I signed a contract that keeps my tank full but this is this first I did not sign this contract this is not my signature.Desired Settlement: I am living on a fixed income and don’t feel I am responsible for this bill. I feel that this is a poor business practice. Enclosed is a copy of a contract that I did not sign where do I start.

Business

Response:

Response:Thank you for the opportunity to respond concerning this issue. On November 17, 2015 Mr. [redacted] became a customer and signed all new account paperwork including our customer safety and information sheet. The safety and information sheet and our normal customer communication sheet both plainly explain our customers are set up for automatic deliveries. Mr. [redacted] did sign the sheet and received a delivery when he normally would. When he received the delivery we show record of his call and that we changed his method of delivery service. We now see Mr. [redacted] has recently requested us to pick up the equipment and has sent you this resolution request. We have left messages for Mr. [redacted] to call us back so we can resolve this issue. We would like to help Mr. [redacted] resolve this, he just needs to call our office ([redacted]) and ask for me--[redacted] plant manager.

Consumer

Response:

I am rejecting this response because:In regards to this complaint # 11404242. I don't believe this is resolved. [redacted] Propane claims I have a balance due to them for propane. That I did not request or need they claim propane was delivered I was not home to approve it they did not call in advance to see if I need it if in fact it was they had to pass over a lock gate with signs posted no trespassing. [redacted] Propane claims that I signed this contract but this is not my signature no one went over this contract with me. It was mailed to me this way if someone signed my name with out power of

Business

Response:

I have attempted to contact Mr. [redacted] to resolve this situation. He has requested us to pick up tank and call before for access. When I called today his voicemail states that all messages will be deleted and if we want to contact him we can by text or email. I sent him the following text. Mr. [redacted],This is [redacted] at Sierra Propane. Could you give me a call so we can schedule day to pick up tank. I would also like to talk to you so we can find a resolution to this matter. Thank You for your time. [redacted].I have not got a response back as of today.Thank You,[redacted] FullerDistrict ManagerSierra PropaneCell : [redacted]

Review: Requesting refund of Propane left in tank when my rental lease ended and I vacated property on July 19th, 2013, approx. 40 gallons @$2.19 per gallon.

Called VUMP on 7/18, advised them I was vacating property and requested refund. They stated I had credit on Acct and would be receiving that back. I inquired about propane left in tank. They were supposed to verify if Customer Owned Tank or Rental, I advised that I paid Deposit for tank on 1/31/13 and that the tank and contents are my responsibility and that I am due a refund on propane as well. I have spoken to owner of house rental and he agrees, it's my propane, not his and I should get a refund. VUMP has not returned my calls or mailed me any refunds as of yet, I have a $644 credit already due me. I want refund of actual Propane purchased, but not used, approx. 40 gallons.Desired Settlement: 40 gallons of propane at current market rate, approx. $100. Plus amount of credit on my acct of $644 for a total of $764.

Business

Response:

Business' Initial Response

This is not our tank and as such we have no legal rights to lock off or pump off the tank. I am not sure what else needs to be done to close this case.

In regards to complaint case #XXXXXXXX, we have discussed this with our former customer and informed her that we have no legal rights to customer owned tanks and therefor can't lock off the tank and refund her for fuel left in the tank. We have suggested that she contact her Landlord and ask for a refund from them as they own the tank. The credit balance has been refunded and the account is in the process of being closed.

Consumer's Final Response

Let me make this CLEAR.

On Feb 1st, I moved into my new residence at [redacted]. I set up a New Customer Account with VMP, I paid a $275.00 Deposit and received 122.5 gallons in a 125 Gallon tank, tank was empty. It was OBSERVED by [redacted] that tank was leaking. This is VMP's 1st mistake, FILLING A LEAKING TANK!

Tank was repaired and I was charged on my 1st Invoice. Per my Lease Agreement with Owner of home, [redacted], it was agreed that I should receive a Tank in Proper Working Condition, as he was not aware of Leaking Tank, repair charges were paid by [redacted].

I applied for HEAP Assistance when I moved in with SJ County, I am Permanently Disabled, I also receive MEDICAL BASELINE Rates from P G & E for Life Support. The $500 I received from HEAP was for my Propane Account and it is my ANNUAL LIMIT, VALID FROM 1/1/13 THRU 12/31/13. I USED $241.82 FOR propane received on 2/1/13 and $126.47 for propane received on 3/25/13 for a total of $ 368.29, leaving a balance of $131.73 of HEAP Money. $275.00 was still on Deposit with VMP and was completely paid by me, because HEAP had yet to be processed, it can take 2-3 months.

VMP HAS UNCLEAR AND INCONSISE BUSINESS PRACTICES AND POLICIES AND NOW IS ACCUSING ME OF MIS-USING COUNTY ASSISTANCE FUNDS, WHICH I HAVE NOT. I HAVE A SIGNED LEASE AGREEMENT STATING 100% FINANCIAL RESPONSIBILTY FOR UTILITIES, VMP HAS NOTHING ON PAPER.

IF REFUND IS NOT RECEIVED WITHIN 10 DAYS, I WILL BE FILING A DISCRIMINATION LAWSUIT AGAINST VMP FOR SLANDER AND DISCRIMINATION AND SEEK THOUSANDS OF DOLLARS FOR THEIR BLANTANT ACTIONS.

Can I please send copies of Lease agreement and HEAP Guidelines and all copies of VMP paperwork, as this is all the proof that should be required to show I am being taken advantage of by VMP as a Consumer, Customer and Human Being.

Please shut this place down.

Business' Final Response

In response to the letter dated August 21, 2013, the first paragraph stated that [redacted] from Van Unen Miersma Propane came and filled her tank. [redacted] is our serviceman and does not fill tanks. [redacted] did do a gas safety check checking for leaks and lighting pilots, etc. Customer owned tanks are the sole responsibility of the owner of the tank. If any arrangements are made with the renter and the property/tank owner, it would be between them and not Van Unen Miersma Propane. Our agreement with the renter would be to deliver fuel to their tank. If Ms. [redacted] gets written approval from the owner, we could pump the fuel out and credit the account back. There would be a fee for this. The cost would be approximately $250.00 for the truck and labor. This exceeds the credit she would get for the fuel in the tank. If Ms. [redacted] would like us to pump off the tank, once she has written permission, the refunded amount would go directly to HEAP and she would still owe Van Unen Miersma Propane about $150.00.

Upon further investigation of her account, she received a check from HEAP for $500.00 on June 14, 2013. This check was applied to her account. This created a credit on her account of $369.73. When her refund was processed, that amount should have gone back to HEAP not to Mrs. [redacted].

Van Unen / Miersma Propane is an unreasonable and unethical company. Despite repeated complaints about "topping off" my tank in the peak of winter when prices are highest they continued to gouge me every year (10 year customer). To add insult to injury, they sent a guy to my door to collect payment in full (~$850) for a full for a fill done 60 days prior without my knowledge or approval. I was given the option to pay in full or have the tank "locked off." Despite my offer to pay $600 (every penny I had available at the time) they said they would still lock the tank unless I paid in full. No thank you, if I pay for something, I think I should be able to use it. Turns out, I hadn't even used the gas from that last fill (evidence that I didn't need a top off right after Christmas) so I advised them to take their tank off my property immediately and cancel my account. Now I believe they owe me a refund, or at least a portion of the tank lease fee I paid a few months ago.

Personally, I think this type of business practice should be illegal, in fact, it IS illegal for a utility company to something like this but since they sell a commodity, they are legally allowed to get away with it.

I found another propane provider right away and it turned out that their Price per gallon was roughly half what Van Unen was trying to charge me. I hope this review helps other propane customers avoid the mistake of doing business with Van Unen - It's obvious that they couldn't care less about their customers.

Review: I had been buying propane service from this company at a home that I rented located at [redacted], the owner at the time started the service with them and had the contract with them and when he sold a little over a year later, the new owner had me put the service under my name, I did and this company sent me a contract to sign which I did and sent back. When I moved out on July 29th, 2014 I notified them and they said they would put a lock on the tank so that the new tenant could not use the propane until they opened the service with them. The new tenant, who I know well, opened it shortly after and a lock was never put on the tank but this company is trying to charge me a disconnect/ lock fee of $123.75, which was never disclosed in my signed contract that I would be responsible for such fees and don't want to reimburse me for the propane I had paid for right before I moved out and are saying that my account now shows a balance of $0.00, no refund due, it just happened to be a wash exactly to the penny. I have asked them several times to show me proof that I agreed to their contract reflecting this fee and they sent me a page that was not part of the agreement they had sent me a year ago to sign in order to put the account in my name. I have talked to the office manager [redacted] a couple of times and she said she passed on the file to her manager [redacted], and he has not returned my calls or responded to my claim for my refund. Please help me as I feel this company is hopeing I will just go away and forget about my refund and I feel they are taking advantage of their customers with this outragous fee. My friends, the current tenant at the subject property said they had done the same thing to them at their previous home they moved out from before moving to this one.Desired Settlement: Refund the propane left in the tank at move out date, 202.5 gallons minus half of the last time they filled tank in June 2014 (141.70/2= 70.5+ gallons, this invoice was $256.34 or $1.809 p/gallon, I paid $132.00 of that, leaving a balance of $132.59) So I believe I am entitled to a refund for the paid propane totalling 132 gallons, about 70.5g at $1.809/g= $127.53 plus 61.5 gallons already in the tank before last purchase paid at $2.359/g= $145.07 for a total refund of $272.60 (127.53+145.07)

Business

Response:

To Whom it May concern,This is in response to the above complaint from [redacted]. WE have enclosed a printout of the customer's history. As you can see, we did go out to the location on August 4, 2014 and we refunded 141.7 gallons of fuel for $256.34. We do charge a service fee for our service man to go out and get a percent reading on the tank and disconnect the service. This fee totaled $123.75. We wrote off the $1.99 remaining finance charge leaving the account at a zero (0) balance.We discussed this on three separate with Mr. [redacted] and went over the account in detail with him. We sent him a copy of the tank lease that informs the customer that we do charge a service fee. He also would have been informed at the time he called in to close his account. At this point the account has been closed and we feel there is no refund due the customer.If you have any questions, please feel free to contact our office at ###-###-#### and ask to speak with me.Sincerely,[redacted]Regional Manager

Consumer

Response:

I am rejecting this response because: I have asked them to send me proof of the contract that I signed stated the service for reading and disconnect fee, which they did not do, they sent me a page "Terms and Conditions" (attached) after I requested my refund, that was not part of the contract they had me sign at the time service was changed to my name. They sent me the contract to sign and did not include this information at the time and did not tell me about the fee at the time I called to cancel either, they did say they would send someone to read the meter so that then they would know how much was left to reimburse me, no mention of any fees were ever disclosed, therefore I feel they are responsible for reimbursing back every gallon that I paid for as I was the only tenant at this property since installation of their tank. My original landlord/ owner of the subject property at the time, [redacted], had them install the tank and requested their services in his name and I was reponsible for paying for the propane. He can confirm that I was the only tenant under this account, and you can confirm that all payments came directly from me, so there is no question that I am entitled to this reimbursement. If you failed to disclose that information, it is not my fault and I should not have to pay for that, plus there was 202.5 gallons in the tank the day they went out to read it, they are right, I did not pay the full amount owed for the last time they filled because they said I could just pay halh as I would be moving shortly, that still leaves about $272.60 worth of propane in the tank paid by me, so there should not be a $0 balance left even with the disconnect fee charged. You sent the reading, you know how much fuel is in there, and I have not received the correct totals from you, or what happens, you get to keep the additional gallons already in the tank before the last fill? Please explain...

Business

Response:

To Whom It May Concern:In regards to complaint ID #[redacted]: thank you for your call on December 16, 2014. As we discussed, we stand by statements made in previous letters.Thank you for your professional handling of this matter.Van Unen/Miersma Propane

Consumer

Response:

I am rejecting this response because:They are not willing to do anything to satisfy this problem, just like they didn't return my calls after they sent me their closing statements which are not correct, how do you end up with a $0 balance with all that propane in the tank, when I paid for most of it. If they will not resove this matter, I will take further legal action, I tried to solve this proffesionally, but I'm not sure they know what that means, they need to do what is right and reimburse me for the propane I paid for, which they resold AGAIN.

Check fields!

Write a review of Van Unen / Miersma Propane, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Van Unen / Miersma Propane, Inc. Rating

Overall satisfaction rating

Description: Gas - Propane

Address: 20504 S 99 Frontage Rd, Ripon, California, United States, 95366

Phone:

Show more...

Web:

This website was reported to be associated with Van Unen / Miersma Propane, Inc..



Add contact information for Van Unen / Miersma Propane, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated