I am rejecting this response because:
We provided the information requested by Silver Sky Soft Services, lnc. The information we provided was appropriate, comprehensive, and fully disclosed.
The answer we provided contained the printouts from the reputable system we use to email blast tradeshow information to contacts - "Mail Chimp". Mail Chimp stated that the email list provided by Silver Sky Soft was a SPAM list ,therefore we couldn't upload such to our system as it was against regulations.
Attached is an excerpt of the extensive and suitable data provided by our company.
We paid for a list of email addresses free of SPAM, or malware, but received a list of SPAM/unusable email addresses.
[redacted] - Thank You for sharing the complaint with us. Yes,we acknowledge having worked with the customer [redacted] who bought the list from us. They came back to us after a couple of months claiming the emails we...
sold them bounced back after they ran a campaign using it. Since we follow a stringent validating process of every email that is being sold , we asked them to provide us with the bounce report of the emails they claimed bounced back for us to validate and provide resolution as per our signed contract however they were not able to provide us with the proof for the bounces they claimed but only insisted for a refund which was not as per our agreed terms. Please let me know if you need factual details of our communications with respect to this complaint and we are happy to still resolve this if the complainant can still provide us with the bounce report. Regards [redacted]
We received a Purchase Order from [redacted] for the stated data. As per the PO & the Invoice terms (see attached PDFs) we have agreed to an accuracy guarantee and we have a replacement policy. Nowhere in our agreement we have agreed that data will satisfy a third party organization or tool (MailChimp in this case). We have no agreement implied or otherwise with any third party in this context. Customer has paid this third party to conduct an email blast. However, by the customer's own screen shots provided on June 24th 2016, the third party refuses to provide the service of sending email. Silver Sky Soft has fulfilled its obligation of providing the requested data.
In general, our QC allows us to guarantee atleast 80% of our data would be accurate. We stand by our guarantee to provide replacements of bad data. We just need to know which ones to replace. The core of the issue is, customer is unable to provide proof of bad data which were inaccurate through no fault of Silver Sky Soft. Instead, in the response, customer has provided a generic screenshot which has no reference to which ones were in error. As a business, we need to confirm if its the same product that we gave them. We are simply asking for that proof. We even reached out by offering a free email blast to resolve the issue but customer has not accepted it.
Given, facts so far, we remain committed to resolving the issue. Customer needs to meet us part way by providing the proof of which data is bad.
Silver Sky Soft Services, Inc.
I am rejecting this response because:
We provided the information requested by Silver Sky Soft Services, lnc. The information we provided was appropriate, comprehensive, and fully disclosed.
The answer we provided contained the printouts from the reputable system we use to email blast tradeshow information to contacts - "Mail Chimp". Mail Chimp stated that the email list provided by Silver Sky Soft was a SPAM list ,therefore we couldn't upload such to our system as it was against regulations.
Attached is an excerpt of the extensive and suitable data provided by our company.
We paid for a list of email addresses free of SPAM, or malware, but received a list of SPAM/unusable email addresses.
[redacted] - Thank You for sharing the complaint with us. Yes,we acknowledge having worked with the customer [redacted] who bought the list from us. They came back to us after a couple of months claiming the emails we...
sold them bounced back after they ran a campaign using it. Since we follow a stringent validating process of every email that is being sold , we asked them to provide us with the bounce report of the emails they claimed bounced back for us to validate and provide resolution as per our signed contract however they were not able to provide us with the proof for the bounces they claimed but only insisted for a refund which was not as per our agreed terms. Please let me know if you need factual details of our communications with respect to this complaint and we are happy to still resolve this if the complainant can still provide us with the bounce report. Regards [redacted]
We received a Purchase Order from [redacted] for the stated data. As per the PO & the Invoice terms (see attached PDFs) we have agreed to an accuracy guarantee and we have a replacement policy. Nowhere in our agreement we have agreed that data will satisfy a third party organization or tool (MailChimp in this case). We have no agreement implied or otherwise with any third party in this context. Customer has paid this third party to conduct an email blast. However, by the customer's own screen shots provided on June 24th 2016, the third party refuses to provide the service of sending email. Silver Sky Soft has fulfilled its obligation of providing the requested data.
In general, our QC allows us to guarantee atleast 80% of our data would be accurate. We stand by our guarantee to provide replacements of bad data. We just need to know which ones to replace. The core of the issue is, customer is unable to provide proof of bad data which were inaccurate through no fault of Silver Sky Soft. Instead, in the response, customer has provided a generic screenshot which has no reference to which ones were in error. As a business, we need to confirm if its the same product that we gave them. We are simply asking for that proof. We even reached out by offering a free email blast to resolve the issue but customer has not accepted it.
Given, facts so far, we remain committed to resolving the issue. Customer needs to meet us part way by providing the proof of which data is bad.
Silver Sky Soft Services, Inc.