Van Wert Party Mart

American Custom Contractors is in receipt of the complaint from the homeowner, and have addressed the items in her complaint as follows: · Our company spoke with the customer on November to schedule the attic fan connection as per her request · We completed the repairs within the scope of work that she has requested, the remaining repairs she opted to schedule independent from American Custom Contractors · Our company is a preferred contractor with the [redacted] Residential Roofing program, under #***· The check deposit was an error on our administrative staff and we immediately communicated with the homeowner regarding this It was agreed between both parties that the check would remain deposited, after conferring with both her mortgage company and our bank Since receiving the complaint, we met with the homeowner and are working towards a resolution that will be fair and amicable for both parties

Dear Sir or Madam: We are in receipt of the statement submitted by our client, [redacted] We are taking her submitted complaint and allegations very seriously and have completed an internal research regarding this issue in our records and found that [redacted] did contact American Custom Contractors in early June regarding a potential service issue Our staff followwith her and provided her with her contract, per her request Upon her further request we made attempts to procure parts and information from our supplier, however felt it would be best for us to schedule a service to confirm the potential solution (and hopefully render repairs at the same time) Our staff member contacted the homeowner to schedule this service call, however she was advised that the client would be on vacation and unavailable for several weeksDuring that time our staff continued to reach out to our supplier and the manufacturer to determine the best course of action for repair Possible repair solutions were evaluated and we were preparing to our technician to perform a service call when the homeowner was ready The homeowner contacted us in early July asking for an update regarding the issue We apologize that her phone calls were not returned promptly Our records do reflect communication between staff members and our manufacturer representative regarding the issue over the course of these weeks, trying to determine the best solution without seeing the issue first handOn August 3, 2016, the date that the complaint was received, a staff member of our Production Department contacted the homeowner to schedule the service After apologizing for the prior lapse in communication, we attempted to schedule a service call, however the homeowner refused to allow us more than an hour to perform the service call We schedule service calls within a larger window of time to allow for both arrival to the service site and to properly evaluate and render a solution for the situation The homeowner then cursed at our staff member and we were not able to successfully schedule a service call to remedy the repair issueWe would be happy to schedule a time for the service call with the client We do ask for a window of time for arrival, for the reasons provided above In addition we have reevaluated our service call procedures and will be putting new policies in place to avoid future miscommunications with our clients If the homeowner would like to schedule a service call so we can resolve the issue, please have her contact our office and we can provide her with available windows of time to perform the serviceSincerely, William G [redacted]

We received the complaint issued by the homeowner regarding concerns about his roof on [redacted] *** Our records indicate that we did replace this roof in 2016, but for the prior homeowner [redacted] told us he purchased the home two weeks ago from our prior customer Our office staff could not identify any prior contact from him in our customer database, nor from the prior homeowner We confirmed the address in our database and the date of our installation, however informed the homeowner that the workmanship warranty is not transferable Our contract was with the prior homeowner and not with the current homeowner We have no contract with the new homeowner, who submitted this complaint We can inspect and service the roof, however there may be a service charge incurred This was explained to the homeowner, who seemed to understand at the end of the conversation with our staff member The next correspondence we received was a complaint from the Revdex.com and a negative review on a ratings website Please have the homeowner contact us if he would like to schedule us to perform a service inspection

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** **

Again, we would be happy to schedule a time with the homeowner to address her service need. As previously communicated to her, we cannot guarantee that the weatherstripping will be able to be resolved at the time of the service call, although we will come as best prepared as possible with the materials we will need to be able address the issue (we did place an order for the part that we believe will resolve the issue). If there are any additional parts needed, we may need to place an order with a supplier; this cannot be guaranteed against. Additionally, we do ask for a window of time for arrival in case of traffic or other delay. Please contact our office if you would like to schedule this appointment. We are committed to addressing this issue, but do need the homeowner to be understanding of the constraints that we may face given both timing and availability of materials

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Date: Thu, Sep 1, 2016 at 8:22 PMSubject: Complaint ID [redacted]To: "[email protected]" <[email protected]>Dear [redacted],I like to take a moment to Thank you for the service you provide in getting support for the consumers like myself.  Since my last communications with Revdex.com regarding the above complaint I have been able to get resolution to my satisfaction with American Custom Contractors.  As of this morning the issues have all been resolved and I would like to request that the record be updated to reflect the issues are now resolved to my satisfaction.  Please feel free to contact me if you have any questions.  Thank you again for the support. Sincerely,[redacted]

American Custom Contractors is in receipt of the complaint from the homeowner, and have addressed the items in her complaint as follows: ·        Our company spoke with the customer on November 17 to schedule the attic fan connection as per her request.  ...

·        We completed the repairs within the scope of work that she has requested, the remaining repairs she opted to schedule independent from American Custom Contractors ·        Our company is a preferred contractor with the [redacted] Residential Roofing program, under #[redacted]. ·        The check deposit was an error on our administrative staff and we immediately communicated with the homeowner regarding this.  It was agreed between both parties that the check would remain deposited, after conferring with both her mortgage company and our bank.   Since receiving the complaint, we met with the homeowner and are working towards a resolution that will be fair and amicable for both parties.

We received the complaint issued by the homeowner regarding concerns about his roof on [redacted].  Our records indicate that we did replace this roof in 2016, but for the prior homeowner.  [redacted] told us he purchased the home two weeks ago from our prior customer.  Our office...

staff could not identify any prior contact from him in our customer database, nor from the prior homeowner.  We confirmed the address in our database and the date of our installation, however informed the homeowner that the workmanship warranty is not transferable.  Our contract was with the prior homeowner and not with the current homeowner.  We have no contract with the new homeowner, who submitted this complaint.  We can inspect and service the roof, however there may be a service charge incurred.  This was explained to the homeowner, who seemed to understand at the end of the conversation with our staff member.  The next correspondence we received was a complaint from the Revdex.com and a negative review on a ratings website.  Please have the homeowner contact us if he would like to schedule us to perform a service inspection.

Dear Sir or Madam: We are in receipt of the statement submitted by our client, [redacted].  We are taking her submitted complaint and allegations very seriously and have completed an internal research regarding this issue in our records and found that [redacted] did contact American...

Custom Contractors in early June 2016 regarding a potential service issue.  Our staff followed-up with her and provided her with her contract, per her request.  Upon her further request we made attempts to procure parts and information from our supplier, however felt it would be best for us to schedule a service to confirm the potential solution (and hopefully render repairs at the same time).  Our staff member contacted the homeowner to schedule this service call, however she was advised that the client would be on vacation and unavailable for several weeks. During that time our staff continued to reach out to our supplier and the manufacturer to determine the best course of action for repair.  Possible repair solutions were evaluated and we were preparing to our technician to perform a service call when the homeowner was ready.  The homeowner contacted us in early July asking for an update regarding the issue.  We apologize that her phone calls were not returned promptly.  Our records do reflect communication between staff members and our manufacturer representative regarding the issue over the course of these weeks, trying to determine the best solution without seeing the issue first hand. On August 3, 2016, the date that the complaint was received, a staff member of our Production Department contacted the homeowner to schedule the service.  After apologizing for the prior lapse in communication, we attempted to schedule a service call, however the homeowner refused to allow us more than an hour to perform the service call.  We schedule service calls within a larger window of time to allow for both arrival to the service site and to properly evaluate and render a solution for the situation.  The homeowner then cursed at our staff member and we were not able to successfully schedule a service call to remedy the repair issue. We would be happy to schedule a time for the service call with the client.  We do ask for a window of time for arrival, for the reasons provided above.  In addition we have reevaluated our service call procedures and will be putting new policies in place to avoid future miscommunications with our clients.  If the homeowner would like to schedule a service call so we can resolve the issue, please have her contact our office and we can provide her with available windows of time to perform the service. Sincerely, William G[redacted]