Initial Business Response / [redacted] (1000, 9, 2016/07/13) */ This is [redacted] Roofing I was hired to install a metal snap lock standing seam commercial panel roof system for this customerWe started this project in October of 2015, and was completed to satisfactionThe customers were very nice and loved the roof when completed, even took pics of me and my employees to post on my siteWith great reviews! During the winter I explained how the panels will shrink in winter and grow in summer, and that is what standing seam panels doNot a problemWhen I was called from my customer letting me know that there had been a issue,I went and took care of it in the middle of winterI explained to him, that his structure that he has built out of metal tubing, which is his whole house, not one stick of wood, that it is fighting my panels and the deckingHis trusses are on foot center with inch tubing as perlings every inchesI have never installed this system on such a structure, but was confident that it will go as planed, and it didAs I tried to explain to my customer that his structure has to much freedom to do as it wants when it comes time to shrink or grow and in results of this the hole metal building was fighting the panelsAs they were trying to shrink in winter the outcome was, twisted screws in the decking from the building's perlings twistingI ask my customer? Has he ever seen this stucture built like this before, and he said no and would not agree that maybe his building was part of the problemYou can grab his perlings with clamps and twist them with your handsAs I did this in front of him and made a note, that maybe you should restrict them with some kind of bracing to not allow them to have so much freedomHe refused, so as it says in his complaint I stood by my work and came back three times, and two of those times removed the roof plans off the roof and added more screwsSo I would not have this problem againSince there was no cooperationfrom the client on his building projectThe roof was installed correctly, the decking as he says "was installed wrong", was installed correctlyThere are no specs on a building made out of metal like his, so who is to say that the decking was installed wrongI have been a licensed standing seam metal installer for many years and have never came across such a issue, and as it says in his comments that I made it back to the way it was when completed and check was signed with smiles on everyones facesWhen you have to unsnap, snap lock panels, sometime's the panels get little dents in them which is normalBut when we had to do this different times, at owners request, it will not be the same roof as first installedIt will have a few dimple's in it, as it was discussed beforeRemoval of panels with is the same as installing and that is a jobLike I said, before I stand by my work and made every attempt to fix any problem that he was havingAll metal trim was installed correctly, as I have all the pictures to show completionHe says all he wants is a completed roof, but why would anyone sign the last check on completion if it was not completedLike he said "I completed his roof three time's"I feel I can not ever be finished with this project, as I have already finished a number of times, because he will not expect that maybe the problem lies in his structure, as him and I have discussedNever once did I not take full blame for what happenedI did everything that was asked of meNow the reason I have not went back, which there is no reason to go back! Last time I left he was satisfied, and we went back to our livesThen while I was on vacation, and like anyone else, I do not answer my business phoneWhen I got back from my vacation my client had left some pretty nasty voice mails and as I confronted him on why he would feel he needed to go that routeThat this is a business relationship and needs to stay that wayI asked him if his roof was leaking he said no, and I asked him if anything had blown or came off his roof, he said no! As my warranty, I will fix any leaks or and blown off metal that belongs to the roofing systemAs none of that had occurred, then I seen no reason to do anything else to this projectThat was completed in October of I stood by my word and did what he ask for a six month period, till he said he was satisfiedI want all my clients happy with what they purchase and have me installThank you [redacted] Roofing Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] states that he has completed this roof to my satisfaction several timesThat is simply not trueWhen I handed him the last check ,in October of last year, the roof looked greatAlmost immediately though the problems startedNow after three attempts to "fix" these problems the roof is in fairly decent shapeI didn't really want a fairly decent roof, I paid for something a little better than fairly decent, but this is what I haveYes it has dents, scratches, and wrinkles where it shouldn't, but those things are something I have to live with My biggest complaint with [redacted] roofing is the refusal to stand behind their work 100%I paid $20,for a roof that would last a lifetime, and look great for that same periodI got a roof of questionable longevity, that looks mediocre at best Instead of all this back and forth I will close with a few facts about this roofFirst off the ridge cap is crooked and humped up in spots where it has been removed and reinstalled incorrectlySecondly several of the seams are coming unsnappedLastly, I can stand in the house and look up at the joints in the ridge cap and see daylight shining through the joints because they have no caulk in themAlong with no caulk in the joints there are holes in the ridgecap where rivets used to hold those joints togetherThe rivets are not present This is the type of workmanship you can expect from [redacted] roofing in my experienceIf anybody reading this wants to verify anything I have said call me and I will show you first hand what to expect from [redacted] roofing (XXX)XXX-XXXX
Initial Business Response / [redacted] (1000, 9, 2016/07/13) */ This is [redacted] Roofing I was hired to install a metal snap lock standing seam commercial panel roof system for this customerWe started this project in October of 2015, and was completed to satisfactionThe customers were very nice and loved the roof when completed, even took pics of me and my employees to post on my siteWith great reviews! During the winter I explained how the panels will shrink in winter and grow in summer, and that is what standing seam panels doNot a problemWhen I was called from my customer letting me know that there had been a issue,I went and took care of it in the middle of winterI explained to him, that his structure that he has built out of metal tubing, which is his whole house, not one stick of wood, that it is fighting my panels and the deckingHis trusses are on foot center with inch tubing as perlings every inchesI have never installed this system on such a structure, but was confident that it will go as planed, and it didAs I tried to explain to my customer that his structure has to much freedom to do as it wants when it comes time to shrink or grow and in results of this the hole metal building was fighting the panelsAs they were trying to shrink in winter the outcome was, twisted screws in the decking from the building's perlings twistingI ask my customer? Has he ever seen this stucture built like this before, and he said no and would not agree that maybe his building was part of the problemYou can grab his perlings with clamps and twist them with your handsAs I did this in front of him and made a note, that maybe you should restrict them with some kind of bracing to not allow them to have so much freedomHe refused, so as it says in his complaint I stood by my work and came back three times, and two of those times removed the roof plans off the roof and added more screwsSo I would not have this problem againSince there was no cooperationfrom the client on his building projectThe roof was installed correctly, the decking as he says "was installed wrong", was installed correctlyThere are no specs on a building made out of metal like his, so who is to say that the decking was installed wrongI have been a licensed standing seam metal installer for many years and have never came across such a issue, and as it says in his comments that I made it back to the way it was when completed and check was signed with smiles on everyones facesWhen you have to unsnap, snap lock panels, sometime's the panels get little dents in them which is normalBut when we had to do this different times, at owners request, it will not be the same roof as first installedIt will have a few dimple's in it, as it was discussed beforeRemoval of panels with is the same as installing and that is a jobLike I said, before I stand by my work and made every attempt to fix any problem that he was havingAll metal trim was installed correctly, as I have all the pictures to show completionHe says all he wants is a completed roof, but why would anyone sign the last check on completion if it was not completedLike he said "I completed his roof three time's"I feel I can not ever be finished with this project, as I have already finished a number of times, because he will not expect that maybe the problem lies in his structure, as him and I have discussedNever once did I not take full blame for what happenedI did everything that was asked of meNow the reason I have not went back, which there is no reason to go back! Last time I left he was satisfied, and we went back to our livesThen while I was on vacation, and like anyone else, I do not answer my business phoneWhen I got back from my vacation my client had left some pretty nasty voice mails and as I confronted him on why he would feel he needed to go that routeThat this is a business relationship and needs to stay that wayI asked him if his roof was leaking he said no, and I asked him if anything had blown or came off his roof, he said no! As my warranty, I will fix any leaks or and blown off metal that belongs to the roofing systemAs none of that had occurred, then I seen no reason to do anything else to this projectThat was completed in October of I stood by my word and did what he ask for a six month period, till he said he was satisfiedI want all my clients happy with what they purchase and have me installThank you [redacted] Roofing Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] states that he has completed this roof to my satisfaction several timesThat is simply not trueWhen I handed him the last check ,in October of last year, the roof looked greatAlmost immediately though the problems startedNow after three attempts to "fix" these problems the roof is in fairly decent shapeI didn't really want a fairly decent roof, I paid for something a little better than fairly decent, but this is what I haveYes it has dents, scratches, and wrinkles where it shouldn't, but those things are something I have to live with My biggest complaint with [redacted] roofing is the refusal to stand behind their work 100%I paid $20,for a roof that would last a lifetime, and look great for that same periodI got a roof of questionable longevity, that looks mediocre at best Instead of all this back and forth I will close with a few facts about this roofFirst off the ridge cap is crooked and humped up in spots where it has been removed and reinstalled incorrectlySecondly several of the seams are coming unsnappedLastly, I can stand in the house and look up at the joints in the ridge cap and see daylight shining through the joints because they have no caulk in themAlong with no caulk in the joints there are holes in the ridgecap where rivets used to hold those joints togetherThe rivets are not present This is the type of workmanship you can expect from [redacted] roofing in my experienceIf anybody reading this wants to verify anything I have said call me and I will show you first hand what to expect from [redacted] roofing (XXX)XXX-XXXX