Sign in

Van's RV Center

Sharing is caring! Have something to share about Van's RV Center? Use RevDex to write a review
Reviews Van's RV Center

Van's RV Center Reviews (2)

Great company to work with during the entire buying process.

Review: At the end of May 2013 I looked at a fifth wheel trailer and put a deposit of $250.00 down that day to hold the trailer. We talked with the sales representative and told him that we wouldn't want to pick the rv up for a few months, that we would need to do financing and that if something feel through we wouldn't be obligated to buy the trailer. He said that it was bad practice to keep deposits and that we would get our deposit back if that were the case. A few weeks later we went and gave them an additional $1250.00 towards the total that we would be putting down on the trailer. When my husband went into that day he had another look at the trailer and there was substantial water damamage that we hadn't noticed previously. He told them they would have to fix the damage and also asked them to close the pop-outs so that no more damage would occur.We drove the 45 minutes from home about three weeks ago, on a Sunday (which the website says is open on Sundays), and they weren't open. There was also other people that were walking around the yard and asked us if we new why they weren't open. So....their website is giving false information. Two weeks ago I got a voicemail message from the sales representative asking me when I was coming to get the trailer....even though we had already told him (and they agreed) that we would not be in a position to get trailer until the end of September at least. Because of the these issues that we just have not felt like they have been honest we have been having second thoughts about the trailer already. This past weekend we found a trailer that is in better condition (no leaks) and much less expensive. This is being sold privately not through a dealer. So I called Van's RV today and the manager was rude and refuses to give me any of my deposit back. I can understand if we loose the initial $250.00 but I can't believe that he won't give us the $1250.00. He told us that he is not going to be able to sell the trailer now.

Product_Or_Service: Keystone Copper Canyon

Order_Number: none

Account_Number: none

Desired Settlement: DesiredSettlementID: Refund

We want our deposit back. This company did not do as we requested in regards to the pop-outs. They also gave us false information and told us that it was bad business to keep deposits and they just don't do that. They told my husband that "we are GOING to buy this trailer." We have not signed any final paperwork or gone through any financing. I have not authorized them to review or approve any credit transaction.

Business

Response:

Business Response /* (1000, 5, 2013/08/05) */

The Niesyns gave us a refundable deposit for the RV on May 25, 2013. On June 1, 2013 they asked if they could delay the purchase for approxamately 60 days because thet could not complete the sale until they closed on their house. We agreed to delay the purchase if they gave us an additional $1,250. We explained to them that the $1,500 total deposit was non-refundable. They're signed purchase agreement clearly states "NO REFUND OF DEPOSIT".

While we held their RV for them in good faith they continued to shop and found another camper for less money.

We want the Nieysyns to purchase the RV and to fullfill their contract obligation with us. We have held their RV for over 60 days and have lost a good deal of our selling season.

Check fields!

Write a review of Van's RV Center

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Van's RV Center Rating

Overall satisfaction rating

Description: Recreational Vehicles - Dealers, Recreational Vehicles - Equipment, Parts, Supplies, Recreational Vehicles - Repair & Service, Recreational Vehicle Dealers (NAICS: 441210)

Address: 417 John Fitch Blvd, South Windsor, Connecticut, United States, 06074

Phone:

Show more...

Web:

This website was reported to be associated with Van's RV Center.



Add contact information for Van's RV Center

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated