ASked vendor to provide information on how the warranty applies vendor did not respond Asked vendor for refund vendor did not respond Purchased SAT preparation software and asked the company what kind of documentation they needed to prove warranty and give me a refund [redacted] did not respond to several requests for either warranty information or refund I spoke to Kim P who refused to give her last name on the phone and said she would refund but nothing happened This appears to be a chain scam
I ordered Kranse's proprietary SAT Prep Expert course for my daughter which offers a 100% Money-Back Guarantee in a number of places throughout the website My daughter has taken practice SAT and ACT tests and she is instead taking the ACT test on the advice of her school guidance counselor Therefore, we are not going to use the SAT Prep Expert course since my daughter will not be taking the SAT test I asked for a refund given that my daughter is not going to use the service and she accessed the site just once for less than one hour When I called for a refund, they took a message and said that I would receive a call back A call back never took place I then emailed and they wrote me back to say that in order to get a refund, my daughter would have to take the SAT twice and then show that her score did not go up But this additional step would require my daughter to take the SAT which she has decided to not take on the advice of her counselor and to also pay for
I would like to recommend Kranse Institute as it helped my son improve his score by pointsAlso, the course material seems to be very interactive as I didn't have to nag him to studyI believe it's one of the best PSAT/SAT course available todayI also want to thank them for providing $discount for the course
I ordered Kranse's proprietary SAT Prep Expert course for my daughter which offers a 100% Money-Back Guarantee in a number of places throughout the website
My daughter has taken practice SAT and ACT tests and she is instead taking the ACT test on the advice of her school guidance counselor
Therefore, we are not going to use the SAT Prep Expert course since my daughter will not be taking the SAT test
I asked for a refund given that my daughter is not going to use the service and she accessed the site just once for less than one hour
When I called for a refund, they took a message and said that I would receive a call back A call back never took place
I then emailed and they wrote me back to say that in order to get a refund, my daughter would have to take the SAT twice and then show that her score did not go up
But this additional step would require my daughter to take the SAT which she has decided to not take on the advice of her counselor and to also pay for
This company took my payment but has not given my daughter access to her study courseThe username is correct and the password is correct
I bought the program for ACT prep for my daughter on 8/10/We paid and Kranse Institue took our paymentHowever, when we tried to login, the website was not functioningWhen my daughter tried to login the next day, it will not accept her username and passwordShe has emailed and called them and was told: "someone will get back to her shortly"NO ONE EVER GOT BACK WITH HER! I finally called them personally and told them that I will not hang up until I speak with someone from their supportThey finally conceded that they will not have anyone from support until MondayThey accepted my payment in exchange for access to the prep courseThere was no mention of a day wait period before we can access itI asked for a refund and they will not give it to me eitherThey took my money, they did not give me the product in exchangeWhat do y
Fraudulently charged for a product I didn't orderCan't seem to reach the people I need to to receive a refund
I found a $charge on my bank account for their test prepI have been to college, my kids have already taken their ACT, I did not order thisIt somehow is attached to my email even though the email that they sent it to was not my correct email; I still don't know how it came to meBut they had my address, phone, and evidently my debit card numberI've called my bank, who told me to call them, which I've done times, I've been told each time that no one was Available for servicing refundsThe last time I asked for a supervisor, who was nothing more than a receptionist to a call centerI asked for the telephone number to the Krauss Institute and they couldn't divulge that informationI feel this is a scam as there is only a login and a downloadable ebook, no physical productFurther more I finally pulled up their website (which I didn't recognize) and found a da
ASked vendor to provide information on how the warranty applies vendor did not respond Asked vendor for refund vendor did not respond
Purchased SAT preparation software and asked the company what kind of documentation they needed to prove warranty and give me a refund *** did not respond to several requests for either warranty information or refund I spoke to Kim P who refused to give her last name on the phone and said she would refund but nothing happened This appears to be a chain scam
ASked vendor to provide information on how the warranty applies vendor did not respond Asked vendor for refund vendor did not respond Purchased SAT preparation software and asked the company what kind of documentation they needed to prove warranty and give me a refund [redacted] did not respond to several requests for either warranty information or refund I spoke to Kim P who refused to give her last name on the phone and said she would refund but nothing happened This appears to be a chain scam
I ordered Kranse's proprietary SAT Prep Expert course for my daughter which offers a 100% Money-Back Guarantee in a number of places throughout the website My daughter has taken practice SAT and ACT tests and she is instead taking the ACT test on the advice of her school guidance counselor Therefore, we are not going to use the SAT Prep Expert course since my daughter will not be taking the SAT test I asked for a refund given that my daughter is not going to use the service and she accessed the site just once for less than one hour When I called for a refund, they took a message and said that I would receive a call back A call back never took place I then emailed and they wrote me back to say that in order to get a refund, my daughter would have to take the SAT twice and then show that her score did not go up But this additional step would require my daughter to take the SAT which she has decided to not take on the advice of her counselor and to also pay for
I would like to recommend Kranse Institute as it helped my son improve his score by pointsAlso, the course material seems to be very interactive as I didn't have to nag him to studyI believe it's one of the best PSAT/SAT course available todayI also want to thank them for providing $discount for the course
I ordered Kranse's proprietary SAT Prep Expert course for my daughter which offers a 100% Money-Back Guarantee in a number of places throughout the website
My daughter has taken practice SAT and ACT tests and she is instead taking the ACT test on the advice of her school guidance counselor
Therefore, we are not going to use the SAT Prep Expert course since my daughter will not be taking the SAT test
I asked for a refund given that my daughter is not going to use the service and she accessed the site just once for less than one hour
When I called for a refund, they took a message and said that I would receive a call back A call back never took place
I then emailed and they wrote me back to say that in order to get a refund, my daughter would have to take the SAT twice and then show that her score did not go up
But this additional step would require my daughter to take the SAT which she has decided to not take on the advice of her counselor and to also pay for
This company took my payment but has not given my daughter access to her study courseThe username is correct and the password is correct
I bought the program for ACT prep for my daughter on 8/10/We paid and Kranse Institue took our paymentHowever, when we tried to login, the website was not functioningWhen my daughter tried to login the next day, it will not accept her username and passwordShe has emailed and called them and was told: "someone will get back to her shortly"NO ONE EVER GOT BACK WITH HER! I finally called them personally and told them that I will not hang up until I speak with someone from their supportThey finally conceded that they will not have anyone from support until MondayThey accepted my payment in exchange for access to the prep courseThere was no mention of a day wait period before we can access itI asked for a refund and they will not give it to me eitherThey took my money, they did not give me the product in exchangeWhat do y
Fraudulently charged for a product I didn't orderCan't seem to reach the people I need to to receive a refund
I found a $charge on my bank account for their test prepI have been to college, my kids have already taken their ACT, I did not order thisIt somehow is attached to my email even though the email that they sent it to was not my correct email; I still don't know how it came to meBut they had my address, phone, and evidently my debit card numberI've called my bank, who told me to call them, which I've done times, I've been told each time that no one was Available for servicing refundsThe last time I asked for a supervisor, who was nothing more than a receptionist to a call centerI asked for the telephone number to the Krauss Institute and they couldn't divulge that informationI feel this is a scam as there is only a login and a downloadable ebook, no physical productFurther more I finally pulled up their website (which I didn't recognize) and found a da
ASked vendor to provide information on how the warranty applies vendor did not respond Asked vendor for refund vendor did not respond
Purchased SAT preparation software and asked the company what kind of documentation they needed to prove warranty and give me a refund *** did not respond to several requests for either warranty information or refund I spoke to Kim P who refused to give her last name on the phone and said she would refund but nothing happened This appears to be a chain scam