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Vance Outdoors, Inc.

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Reviews Vance Outdoors, Inc.

Vance Outdoors, Inc. Reviews (4)

Revdex.com,We have contacted MrParker and credited $to his accountthe mistake was on our endPer my conversation with MrParker the credit of $will be satisfactory and will resolve this issue we caused Thank You

Mr. [redacted],We apologize for the delay in the processing your refund. This is very unusual for us and this was explained when our CFO called you to explain.  We are sorry for the in convenience and believe we have rectified this to your satisfaction. Thank you and have a great...

weekend.

I have reviewed the response made by the business and find that this resolution is satisfactory to me.   Vance Outdoors has responded prpmptly, and I understand where the misunderstanding occured.  They were most agreeable in their response. Thank you for your help.

We received notification of your complaint to the Revdex.com on 9/22/16 regarding being turned down on your attempt to purchase Winchester Ranger 9mm ammunition.  In reviewing the details, I found that one of my employees erroneously determined that Corrections Officers do not qualify to purchase...

Ranger ammunition (when, in fact, they do) and turned down your sale as a result.  As you noted in your complaint, our website clearly states that you do qualify.  The employee that made the decision to override our written policy did so, inexplicably, without the authority of her manager. Accordingly, we reached out to you Friday by phone to allow you to proceed with the purchase of the ammunition as you intended.  Your ammunition will ship out to you this week and we will not be charging you the freight to ship it due to your inconvenience. I truly apologize for your inconvenience in this matter!  I trust that you are satisfied with the resolution of this matter.  Please feel free to reach out to me by e-mail or phone if you have any other questions, comments or concerns you would like to express.    Thanks again for your patience with us and have a great day! Doug V[redacted]Vice President

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