Need extra cash? VAC will buy out your bad reviews!.
*Read VAC's Better Business Bureau profile first.*
If you leave a bad review, Brandon, the owner, will try to buy out your bad review. You will see that all these good reviews are only from people who just bought their car and are tainted shortly after purchase. VAC knows they sell cars that are unfit and cars that have not been given proper inspection. This was stated by Kevin Mander, who used to work for VAC. He confirmed that my car was taken to a third party shop, and was likely not fully checked but the boxes were checked off so they could get it out of their hair. I assume his honesty is why he is no longer with VAC.
They are unethical and sell using deceptive tactics. I do not suggest getting a vehicle from this place, as they are usually overcharged and they will not help you regarding any complaints or questions that you have. They'll lie to your face and be nice before the purchase, and then leave you hanging after they get their commission. The cars they sell will literally fall apart in your hands. Ask me how I know, my vehicle is now dangerous and unsafe to drive.
If you make a complaint via BBB, they'll send someone to gather information. We got Ellsa, someone who has also proved that anyone from within VAC has poor ethics. She promised us that she understood how we felt and that we wouldn't be forced to stay with VAC, but that was untrue. She would later tell us that we were forced to stay with VAC and could either be reimbursed a small amount or reward their company with another commission, by trading in. Since we asked for reimbursement of time and parts for the broken car, they started ignoring us again. As long as they have an open file, they'll pretend they care, and then they'll ignore you right after it closes, from them no longer wanting to communicate.
We were also given a deal from Helen, who stated that she would buy our car back for 50% or less. When we wanted to take this offer, they played stupid and pretended that the offer was never made. Ellsa told me that a "reversal" doesn't work that way, and that they were not going to honour what they said.
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After I phoned in for three weeks, with one week where I phoned every day of the week. Some action was finally taken, but it was not enough. Instead I learned how they keep their good reviews high, and bad reviews low. Long story short: They will try to buy out your bad reviews, so they can maintain their "highest rating in customer service".
When I phoned in, I was told every time that Helen will phone me before the day ends. "Helen will phone you at 12:15" "Brandon, our owner, will phone you today" every single time they lied to me. The last time I phoned they panicked and Brandon finally got back to me. After I chewed him, and his company, out for ignoring phone calls and not wanting to respond, he attempted to give me a settlement to cover expenses that Ellsa already told us would not be covered, as it was past their 90 day warranty. This proves that the entire company is not on the same page. It also helps prove that they don't care about 90 days, as I attempted to have my car refunded within the first two weeks. Unfortunately, because no one wrote any information into my file, they will not believe me and will not attempt to make things right.
Instead, they gave us a settlement. This was with conditions that we would no longer hold them responsible, and that we would no longer leave bad comments or reviews. All to cover fees and oil that they refused to acknowledge was an expense caused by their faults. They also attempted to buy out my bad review, promising 750$ if I remove all my bad reviews from Google, Facebook, and any other review website. During this interaction, Brandon, the owner, attempted to use scare tactics in order to have me remove comments that "my friends made", when comments were never made. He went as far as to google "can I sue someone for a bad review" and sent the screenshot of the results to me. Instead of collecting the full story and having understanding of what was being said, he immediately assumed that I attacked the business using people outside of the contract. When asked for an apology, he would not give one. Instead, he is leaving me on read, just like the entire company has for the last 6+ months.
Misleading sales people and customer service after the sale
After telling the salesperson my max amount per month and receiving his confirmation that he would work within that budget he sent info on a vehicle. I foolishly signed paperwork believing salesperson was working with my budget with his promise to send the exact bi weekly payment amount later that day. Did not receive that so contacted him via telephone to find out the payments were $200 more than my budget. When I expressed my concern he told me that I could easily refinance in 6 months. Began multiple attempts to contact this company when the 6 months were up, zero response until 2 months later. Responses are very sporadic and I keep being told they'll call or one rep claims another one was supposed to have contacted me. Am now being told that my credit is worse so options are very limited. Credit is worse because I'm paying more for the vehicle than I can afford.
These guys are great. Bought my first new truck with there help. One year later, a brand new car (hybrid 👍).Now another year later, credit score is on the rise, interest rates are going down. And now because of Tan from the Langley office. my payments are going down too..,.zero effort on my part.
If you leave a bad review, Brandon, the owner, will try to buy out your bad review. You will see that all these good reviews are only from people who just bought their car and are tainted shortly after purchase. VAC knows they sell cars that are unfit and cars that have not been given proper inspection. This was stated by Kevin Mander, who used to work for VAC. He confirmed that my car was taken to a third party shop, and was likely not fully checked but the boxes were checked off so they could get it out of their hair. I assume his honesty is why he is no longer with VAC.
They are unethical and sell using deceptive tactics. I do not suggest getting a vehicle from this place, as they are usually overcharged and they will not help you regarding any complaints or questions that you have. They'll lie to your face and be nice before the purchase, and then leave you hanging after they get their commission. The cars they sell will literally fall apart in your hands. Ask me how I know, my vehicle is now dangerous and unsafe to drive.
If you make a complaint via BBB, they'll send someone to gather information. We got Ellsa, someone who has also proved that anyone from within VAC has poor ethics. She promised us that she understood how we felt and that we wouldn't be forced to stay with VAC, but that was untrue. She would later tell us that we were forced to stay with VAC and could either be reimbursed a small amount or reward their company with another commission, by trading in. Since we asked for reimbursement of time and parts for the broken car, they started ignoring us again. As long as they have an open file, they'll pretend they care, and then they'll ignore you right after it closes, from them no longer wanting to communicate.
We were also given a deal from Helen, who stated that she would buy our car back for 50% or less. When we wanted to take this offer, they played stupid and pretended that the offer was never made. Ellsa told me that a "reversal" doesn't work that way, and that they were not going to honour what they said.
—-
After I phoned in for three weeks, with one week where I phoned every day of the week. Some action was finally taken, but it was not enough. Instead I learned how they keep their good reviews high, and bad reviews low. Long story short: They will try to buy out your bad reviews, so they can maintain their "highest rating in customer service".
When I phoned in, I was told every time that Helen will phone me before the day ends. "Helen will phone you at 12:15" "Brandon, our owner, will phone you today" every single time they lied to me. The last time I phoned they panicked and Brandon finally got back to me. After I chewed him, and his company, out for ignoring phone calls and not wanting to respond, he attempted to give me a settlement to cover expenses that Ellsa already told us would not be covered, as it was past their 90 day warranty. This proves that the entire company is not on the same page. It also helps prove that they don't care about 90 days, as I attempted to have my car refunded within the first two weeks. Unfortunately, because no one wrote any information into my file, they will not believe me and will not attempt to make things right.
Instead, they gave us a settlement. This was with conditions that we would no longer hold them responsible, and that we would no longer leave bad comments or reviews. All to cover fees and oil that they refused to acknowledge was an expense caused by their faults. They also attempted to buy out my bad review, promising 750$ if I remove all my bad reviews from Google, Facebook, and any other review website. During this interaction, Brandon, the owner, attempted to use scare tactics in order to have me remove comments that "my friends made", when comments were never made. He went as far as to google "can I sue someone for a bad review" and sent the screenshot of the results to me. Instead of collecting the full story and having understanding of what was being said, he immediately assumed that I attacked the business using people outside of the contract. When asked for an apology, he would not give one. Instead, he is leaving me on read, just like the entire company has for the last 6+ months.