VanDeb Editions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] acted in good faith when he reached out to VanDeb regarding [redacted] ’s artVanDeb has acknowledged that [redacted] was not provided full disclosure at the time of purchase regarding VanDeb’s business policies or certificate of authenticationAs indicated in previous correspondence, had [redacted] been provided the opportunity to purchase on approval he would have selected this option and current circumstances would have been avoidedThe option to purchase on approval, a business practice of VanDeb is particularly relevant since all parties were aware that [redacted] was buying the art as a gift for [redacted] (parent)Unbeknownst to [redacted] at the time of purchase, [redacted] had decided to downsize her resident and is therefore not in a position to grow art collection [redacted] was so informed when gift was presented on April *, and VanDeb, was also so informed on April *, After several email exchanges and a conference call on April *, noting that it is a responsibility of a company to supply all information necessary for a consumer to make an informed decision about a transaction and product, Deborah Freedman agreed to accept the return of the [redacted] art in exchange for a full refundThe conference call included [redacted] , [redacted] and [redacted] ***Marjory VanDyke, in an e-mail sent on April *, retracted the offer to exchange the [redacted] art for a full refund while misrepresenting the tone of the conference callSince VanDeb knowingly withheld information about business practice that would have enabled [redacted] to make an informed decision about the business transaction and since VanDeb has yet to provide details about product via a letter of authenticity even after learning that there was an error in the mailing address, the only resolution to this complaint is for VanDeb to exchange [redacted] print for full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] called VanDeb Editions asking for the price of a print by [redacted] , Bound Brook #and if he could return the printWe stated that we have a no return policy but offered an exchange for another color if necessary [redacted] then asked for a 10% discount which we verbally granted him and when we discussed the transaction he asked if the discount could be greater so as to not pay the NYS sales taxWe then negotiated the discount further to 13% to include the reduction of the price to absorb the amount of the tax [redacted] then agreed to pick up the print and bring a check when he recieved itHe also asked for a letter of authentication which we mailed to him at the address he providedThe address he provided turned out to have an incorrect zip code which explains his not receiving itIt was returned to us by US mail just last weekA sale is not contignent on receiving the authentication.....a bill of sale is considered a certificate of authenticity.The invoice stated that we would exchange the print for a different colorHad [redacted] asked for the print to be purchased on approval we would have agreed promptly, but that was never requestedSince he and his mother did not want an exchange of an [redacted] , we further offered an exchange of any print from our inventoryAs an attorney [redacted] was well aware of "business practices" ..there was no reason for us to know he was a "next generation" buyerWe accepted his check on good faith with hopes that his mother would be happy with his gift

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] acted in good faith when he reached out to VanDeb regarding [redacted] ’s artVanDeb has acknowledged that [redacted] was not provided full disclosure at the time of purchase regarding VanDeb’s business policies or certificate of authenticationAs indicated in previous correspondence, had [redacted] been provided the opportunity to purchase on approval he would have selected this option and current circumstances would have been avoidedThe option to purchase on approval, a business practice of VanDeb is particularly relevant since all parties were aware that [redacted] was buying the art as a gift for [redacted] (parent)Unbeknownst to [redacted] at the time of purchase, [redacted] had decided to downsize her resident and is therefore not in a position to grow art collection [redacted] was so informed when gift was presented on April *, and VanDeb, was also so informed on April *, After several email exchanges and a conference call on April *, noting that it is a responsibility of a company to supply all information necessary for a consumer to make an informed decision about a transaction and product, Deborah Freedman agreed to accept the return of the [redacted] art in exchange for a full refundThe conference call included [redacted] , [redacted] and [redacted] ***Marjory VanDyke, in an e-mail sent on April *, retracted the offer to exchange the [redacted] art for a full refund while misrepresenting the tone of the conference call Since VanDeb knowingly withheld information about business practice that would have enabled [redacted] to make an informed decision about the business transaction and since VanDeb has yet to provide details about product via a letter of authenticity even after learning that there was an error in the mailing address, the only resolution to this complaint is for VanDeb to exchange [redacted] print for full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have just gotten the latest email about the *** purchaseIt just reiterates what they have already statedWe have nothing more to add: We told them we do not accept returns, we told them we would exchange the print for anotherJust to repeat, we are not responsible for offering a purchase on approval if a customer offers to pay for an item in good faithIF they would a copy of the certificate we would be happy to send it onAs we stated, *** sent us the incorrect addressAttached below is the certificate fyi This is all very frustrating and sad

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As referenced in the complaint* *** *** *** *** *** initially agreed to an 18% discount*** *** subsequently retracted the agreed discount, and *** and *** *** renegotiated a 13% discountIt is debatable whether a bill of sale is considered a certificate of authenticity, but, in any event, by specifically requesting a certificate of authenticity as a deliverable in the transaction, *** *** made the consummation of the transaction contingent upon his receipt of the certificate of authenticity.
*** *** and *** *** *** had indicated that they offer purchase on approval upfront to more experienced customers, but do not offer purchase on approval upfront to inexperienced buyersFurther, *** *** specifically asked about VanDeb’s policies, and they did not disclose the option for purchase on approval*** *** is not an attorney in the art industry, and even if he was, VanDeb still has an obligation to accurately disclose their policies without any material misrepresentations, particularly when asked by a customer
Further, as referenced in the complaint, *** *** agreed to the return of the print in exchange for a full refundT VanDeb has an obligation to meet this commitmentSince VanDeb knowingly withheld the option of purchase on approval which, if offered, would have prevented current circumstances, cashed check on *** when certificate of authenticity was not yet available to buyer (leaving the transaction unconsummated) and retracted on business promises, VanDeb should be required to provide a return full value of check in exchange for printGiven inconsistencies in VanDeb’s business practices and poor customer service any other solution is not reasonable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As referenced in the complaint[redacted] initially agreed to an 18% discount. [redacted] subsequently retracted the agreed discount, and [redacted] and [redacted] renegotiated a 13% discount.It is debatable whether a bill of sale is considered a certificate of authenticity, but, in any event, by specifically requesting a certificate of authenticity as a deliverable in the transaction, [redacted] made the consummation of the transaction contingent upon his receipt of the certificate of authenticity.  [redacted] and [redacted] had indicated that they offer purchase on approval upfront to more experienced customers, but do not offer purchase on approval upfront to inexperienced buyers. Further, [redacted] specifically asked about VanDeb’s policies, and they did not disclose the option for purchase on approval. [redacted] is not an attorney in the art industry, and even if he was, VanDeb still has an obligation to accurately disclose their policies without any material misrepresentations, particularly when asked by a customer. Further, as referenced in the complaint, [redacted] agreed to the return of the print in exchange for a full refund. T VanDeb has an obligation to meet this commitment.Since VanDeb knowingly withheld the option of  purchase on approval which, if offered, would have prevented current circumstances, cashed check on [redacted] when certificate of authenticity was not yet available to buyer (leaving the transaction unconsummated) and retracted on business promises,  VanDeb should be required to provide a return full value of check in exchange for print. Given inconsistencies in VanDeb’s business practices and poor customer service any other solution is not reasonable.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] called VanDeb Editions asking for the price of a print by [redacted], Bound Brook #6 and if he could return the print. We stated that we have a no return policy but offered an exchange for another color if necessary. [redacted] then asked for a 10% discount which we verbally granted...

him and when we discussed the transaction he asked if the discount could be greater so as to not pay the NYS sales tax. We then negotiated the discount further to 13% to include the reduction of the price to absorb the amount of the tax. [redacted] then agreed to pick up the print and bring a check when he recieved it. He also asked for a letter of authentication which we mailed to him at the address he provided. The address he provided turned out to have an incorrect zip code which explains his not receiving it. It was returned to us by US mail just last week. A sale is not contignent on receiving the authentication.....a bill of sale is considered a certificate of authenticity.The invoice stated that we would exchange the print for a different color. Had [redacted] asked for the print to be purchased on approval we would have agreed promptly, but that was never requested. Since he and his mother did not want an exchange of an [redacted], we further offered an exchange of any print from our inventory. As an attorney [redacted] was well aware of "business practices" ..there was no reason for us to know he was a "next generation" buyer. We accepted his check on good faith with hopes that his mother would be happy with his gift.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] acted in good faith when he reached out to VanDeb regarding [redacted]’s art. VanDeb has acknowledged that [redacted] was not provided full disclosure at the time of purchase regarding VanDeb’s business policies or certificate of authentication. As indicated in previous correspondence, had [redacted] been provided the opportunity to purchase on approval he would have selected this option and current circumstances would have been avoided. The option to purchase on approval, a business practice of VanDeb is particularly relevant since all parties were aware that [redacted] was buying the art as a gift for [redacted] (parent). Unbeknownst to [redacted] at the time of purchase, [redacted] had decided to downsize her resident and is therefore not in a position to grow art collection. [redacted] was so informed when gift was presented on April *, 2016 and VanDeb, was also so informed on April *, 2016. After several email exchanges and a conference call on April *, 2016 noting that it is a responsibility of a company to supply all information necessary for a consumer to make an informed decision about a transaction and product, Deborah Freedman agreed to accept the return of the [redacted] art in exchange for a full refund. The conference call included [redacted], [redacted] and [redacted]. Marjory VanDyke, in an e-mail sent on April *, 2016 retracted the offer to exchange the [redacted] art for a full refund while misrepresenting the tone of the conference call.
Since VanDeb knowingly withheld information about business practice that would have enabled [redacted] to make an informed decision about the business transaction and since VanDeb has yet to provide details about product via a letter of authenticity even after learning that there was an error in the mailing address, the only resolution to this complaint is for VanDeb to exchange [redacted] print for full refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] called VanDeb Editions asking for the price of a print by [redacted], Bound Brook #6 and if he could return the print. We stated that we have a no return policy but offered an...

exchange for another color if necessary. [redacted] then asked for a 10% discount which we verbally granted him and when we discussed the transaction he asked if the discount could be greater so as to not pay the NYS sales tax. We then negotiated the discount further to 13% to include the reduction of the price to absorb the amount of the tax. [redacted] then agreed to pick up the print and bring a check when he recieved it. He also asked for a letter of authentication which we mailed to him at the address he provided. The address he provided turned out to have an incorrect zip code which explains his not receiving it. It was returned to us by US mail just last week. A sale is not contignent on receiving the authentication.....a bill of sale is considered a certificate of authenticity.The invoice stated that we would exchange the print for a different color. Had [redacted] asked for the print to be purchased on approval we would have agreed promptly, but that was never requested. Since he and his mother did not want an exchange of an [redacted], we further offered an exchange of any print from our inventory. As an attorney [redacted] was well aware of "business practices" ..there was no reason for us to know he was a "next generation" buyer. We accepted his check on good faith with hopes that his mother would be happy with his gift.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] acted in good faith when he reached out to VanDeb regarding [redacted]’s art. VanDeb has acknowledged that [redacted] was not provided full disclosure at the time of purchase regarding VanDeb’s business policies or certificate of authentication. As indicated in previous correspondence, had [redacted] been provided the opportunity to purchase on approval he would have selected this option and current circumstances would have been avoided. The option to purchase on approval, a business practice of VanDeb is particularly relevant since all parties were aware that [redacted] was buying the art as a gift for [redacted] (parent). Unbeknownst to [redacted] at the time of purchase, [redacted] had decided to downsize her resident and is therefore not in a position to grow art collection. [redacted] was so informed when gift was presented on April *, 2016 and VanDeb, was also so informed on April *, 2016. After several email exchanges and a conference call on April *, 2016 noting that it is a responsibility of a company to supply all information necessary for a consumer to make an informed decision about a transaction and product, Deborah Freedman agreed to accept the return of the [redacted] art in exchange for a full refund. The conference call included [redacted], [redacted] and [redacted]. Marjory VanDyke, in an e-mail sent on April *, 2016 retracted the offer to exchange the [redacted] art for a full refund while misrepresenting the tone of the conference call. Since VanDeb knowingly withheld information about business practice that would have enabled [redacted] to make an informed decision about the business transaction and since VanDeb has yet to provide details about product via a letter of authenticity even after learning that there was an error in the mailing address, the only resolution to this complaint is for VanDeb to exchange [redacted] print for full refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]