Vander Vort Air Conditioning & Heating, LLC

Complaint: [redacted]
I am rejecting this response because:Apartment staff notified me that they contacted my neighbors after my first complaint -- and I notified them that the situation became worse; staff said they could do nothing about that. On subsequent complaints, I wanted to speak to someone who could do something about it instead of it becoming even worse still, so I contacted the corporate headquarters.  At no time did I ask or inform anyone on Costa Bella’s staff that I would contact the headquarters office.  My point was that if Costa Bella’s staff could do nothing about the situation becoming worse, then I needed to talk to someone who could fix this issue.  Barking was one of the issues – there were many others as well; and apartment staff did nothing to stop the issues.  Even after I provided a video of the barking, apartment staff did nothing to stop it.  Costa Bella’s offer to move me into another apartment meant that I would have to pay movers, disconnect/reconnect fees, and other related moving fees that I had paid-out only weeks before; to the sum of $2,780.  I told staff that I could not afford to pay-out another $3K in expenses just a few weeks after previously doing so.  Upper management never returned my calls.  Nothing on my home digital answering machine, caller-ID, or voicemail history indicates a call from upper management.  My phone bill shows incoming and outgoing calls and I’ve never received one from upper management.  As I stated in my initial complaint; my upstairs neighbors were spraying chemicals, deliberately making loud noises, eavesdropping on my conversations and either relaying my conversations to apartment staff or staff themselves were engaged in eavesdropping.  So as a matter of protecting my own personalsafety, security, and privacy, I moved. My move was a direct reaction to the apartment manager repeating a personal phone conversation that I had with my friend while in the privacy of my home.  They breached the apartment contract and violated my rights.  I owe Costa Bella nothing and they owe me for the horrible treatment I was given as a tenant on their property as well as my expenses related to moving there and leaving.  Apparently this situation demands a magistrate to decide the outcome and I’m trying my hardest to get us there as soon as possible.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I stand by my response as previously stated.
Regards,
[redacted]

It is unfortunate that you are not accepting of our response but we stand by our decision as previously stated.