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Vander Vort Air Conditioning & Heating, LLC

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Vander Vort Air Conditioning & Heating, LLC Reviews (6)

Complaint: [redacted] I am rejecting this response because:Apartment staff notified me that they contacted my neighbors after my first complaint -- and I notified them that the situation became worse; staff said they could do nothing about thatOn subsequent complaints, I wanted to speak to someone who could do something about it instead of it becoming even worse still, so I contacted the corporate headquarters At no time did I ask or inform anyone on Costa Bella’s staff that I would contact the headquarters office My point was that if Costa Bella’s staff could do nothing about the situation becoming worse, then I needed to talk to someone who could fix this issue Barking was one of the issues – there were many others as well; and apartment staff did nothing to stop the issues Even after I provided a video of the barking, apartment staff did nothing to stop it Costa Bella’s offer to move me into another apartment meant that I would have to pay movers, disconnect/reconnect fees, and other related moving fees that I had paid-out only weeks before; to the sum of $2, I told staff that I could not afford to pay-out another $3K in expenses just a few weeks after previously doing so Upper management never returned my calls Nothing on my home digital answering machine, caller-ID, or voicemail history indicates a call from upper management My phone bill shows incoming and outgoing calls and I’ve never received one from upper management As I stated in my initial complaint; my upstairs neighbors were spraying chemicals, deliberately making loud noises, eavesdropping on my conversations and either relaying my conversations to apartment staff or staff themselves were engaged in eavesdropping So as a matter of protecting my own personalsafety, security, and privacy, I movedMy move was a direct reaction to the apartment manager repeating a personal phone conversation that I had with my friend while in the privacy of my home They breached the apartment contract and violated my rights I owe Costa Bella nothing and they owe me for the horrible treatment I was given as a tenant on their property as well as my expenses related to moving there and leaving Apparently this situation demands a magistrate to decide the outcome and I’m trying my hardest to get us there as soon as possible Regards, [redacted]

Complaint: ***
I am rejecting this response because Costa Bella is neglecting to relay the truth about much of the discussion and communication attempts that have been made over the course of these past few months All work orders declare that the same problem is recurring, thus it is not being completed in a "reasonable amount of time" according to *** While someone has come to fix the problem, it remains Therefore it has not been actually fixed There have been several attempts to contact and discuss with someone qualified to give appropriate answers Two members of the office staff have personally given me the name of the business manager to contact because they cannot, or are unwilling, to help me They have even told me that they would discuss it with her and it seems as though it was never carried out We have asked for responses and the manager has not given them -other than saying they will come at a later time We have email documentation with time/date stamps to attest to the fact that we have emailed before "4:this morning" The floors have not been power washed, as I have been here every day and I have photographs that prove that it has not happened I have been told several times to put in new service requests by a specific staff member and the service requests seem to disappear from the records after a certain time elapsesIt is beyond frustrating when I call not minutes after a maintenance person leaves to have them come back because the problem started again, only to have the office staff member not carry out the task of simply calling and asking them to come back I don't believe these are the staff members that are qualified to help me in my situation It is wrong that our names were displayed in a confidential complaint Costa Bella is not respecting our right to privacy and our right to share truthful information about our experience.My request was simply for the problems to be taken care of I am not implying anything other than it is unacceptable and that we have been extremely patient when chasing down a resolutionPlease, treat us with respect and help resolve these problems in a timely and honest way
Regards,
*** ***

It is unfortunate that you are not accepting of our response but we stand by our decision as previously stated

This resident is in a contractual lease contract with our community. All of our actions are within the confines of this lease agreement. Resident submitted online work order 7/30/for her running toilet and maintenance replaced the fluidmaster on 8/3/16. Resident submitted work
order on 8/30/and maintenance replaced the fluid master (again) and also the flapper on 9/1/16. Each time maintenance replaced these parts, they left the apartment, witnessing that the toilet was no longer running. We have another work order that was reported on 9/3/that the toilet began running again. Maintenance suspects that there is calcium buiunder the flapper causing small amounts of water to leak through. This is in no way a health concern, as the water is contained in the toilet and the toilet flushes. Our work orders are done on a first-come, first-serve basis, with the exception of emergencies which may include HVAC, Electrical Outages, Fire, or Flooding. The habitability of their apartment dwelling has not been compromised in any way. We have informed the resident via email that we have experienced a large volume of work-order calls due to people turning them in when they pay rent, and then the holiday weekend which was recognized by our onsite staff. In regards to their neighbor with a barking dog that allegedly urinates in the breezeway, we have had our staff recently powerwash this building, we have addressed the issues with these neighbors and issued lease violations and fines. Our next step is to give them notice to remove the animal. Our office is staffed sufficiently to address the concerns of this resident via phone, email, or in person. While residents sometimes want to go straight to the manager, sometimes this is not possible due to prior executive commitments, especially when a resident is demanding a same-day meeting with no prior notice. There is, however, an Assistant Manager and two Leasing Consultants that have been trained sufficiently to handle these issues in my absence. Costa Bella is in no way defaulting our obligations of the lease contract. As I type this, there are work orders ahead of theirs that we are addressing as quickly as possible. We want all of our residents to be happy and satisfied, and thus, we must abide by our first-come, first-serve practices to ensure fairness for all residents (with the exception of emergencies, as previously discussed).When Ms*** and Mr***r emailed me this morning at 4:24am, I responded once I got to my office computer at 9:14am, explaining our backlog of service requests and informing them that I would have a better idea later on in the day as to when we could address their work order

Our management office was notified of the noises complaints that were reported by Mr***Our management team did address the noise complaints with the resident upstairsWe offered to come to his apartment to verify the severity of the noise and Mr*** refused because he felt that the
noises would stop, because they would know that someone was over there listeningManagement did go upstairs and listen from the front door and never heard a dog barking or any other loud noises coming from the apartment above Mr***We offered Mr*** to transfer on site to a different unit and he refusedHe requested to speak with our upper management, he was left several messages to call back, but Mr*** never returned the phone callsOn June 5th management walked his unit due to no payment of rent for June and found his unit vacantMr*** did not give the required day written notice according to his lease agreementMr*** owes Costa Bella Apartments for rent, damages, cleaning charges, termination fees and insufficient notice fees in the total of $10,

Complaint: ***
I am rejecting this response because:
I stand by my response as previously stated
Regards,
*** ***

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Address: 417 N 6th St, La Porte, Texas, United States, 77571-3205

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