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Vanderbilt Apartments

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Vanderbilt Apartments Reviews (4)

[redacted] did cancel her move in scheduled for August 15, We agreed to refund all monies she had put down with her application: $deposit to hold the apartment and $application fee[redacted] picked up the $check shortly after she cancelled The $check is sitting in our office She would not provide a forwarding address and said she would pick up the check from the Leasing Office Today, I emailed [redacted] and asked her if I could mail the check to the address listed under Customer Information She said yes (Attached is a copy of the email)

Since move in, Vanderbilt Apartments has received service requests from said resident. All of them have been completed in a timely manner.*** Pest Control comes Thursday to Vanderbilt Apartments. Residents can call in at any time to have their units treated. Resident can call
in at any time to have their units treated. Resident has called in for service on different occasions. The last request for service was for bedbugs. It is the resident's responsibility to pay the *** fee of $per our Bed Bud Addendum.Resident and her boyfriend submitted a Notice to Vacate on October 5th. They said they were moving to a larger unit in a different community and taking advantage of a move in special. Since their lease expires on January 31st, 2018, there is a termination fee of $

Complaint: ***
I am rejecting this response because:
The property manager is the person we have been dealing with the entire time, her opinions on our case are biased. I would like another person to look objectively and without bias at the facts and decideThe bed bug addendum Ms*** brings up was only mentioned to is after we had given notice of intent to vacate.also in the bed bug addendum it states the resident “may be required to pay” for those services, I would like an explanation as to what those circumstances areShe is also unable to give us a breakdown of he bed bug service receipt, instead it is stated that it is a standard fee, which I am uncomfortable taking her word on.
Sincerely,
*** ***

[redacted] did cancel her move in scheduled for August 15, 2017.  We agreed to refund all monies she had put down with her application:  $100 deposit to hold the apartment and $50 application fee.[redacted] picked up the $100 check shortly after she cancelled.  The $50 check is sitting...

in our office.  She would not provide a forwarding address and said she would pick up the check from the Leasing Office.  Today, I emailed [redacted] and asked her if I could mail the check to the address listed under  Customer Information.  She said yes.  (Attached is a copy of the email).

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Address: 100 Vanderbilt Blvd., Saint Peters, Missouri, United States, 63376-2300

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