Vanderwist of Cincinnati, Inc.

Ms***: I am not sure why this complaint was lodge, I would have hoped you would have waited to see how it was handled once we were openedWe did receive your follow up email, and handled your concerns first thing this morningDue to the fact this is a complaint, I will need to
answer your concern.Our posted office hours are Monday through FridayOur office is not open on SaturdayUnfortunately at this time of year, winterizing an irrigation system can be quite difficult due to freezing conditionsOn Saturday, when the weather was so cold, this is exactly what happened to our time table Our service tech, who would have normally been able to reach you before noon experienced difficulty on each of his service calls due to the freezing weather conditions It is our practice to notify customers when we are late, however its the service technicians responsibilityWhy he chose not to call you is against our company policy of which we have apologized to you for and have discussed it with our employeesWhen he was asked, he honestly stated he had a very bad day, and missed that your were a morning appointmentAgain, we are sorry for your inconvenience.In the future, I suggest closing your system down much earlierWe suggest system should be turned off and winterized BEFORE freezing weather conditions You may also request a pre-call to let you know we are on our way We do not give exact times due to the nature of our businessWe do try to give timetables such as AM - 12, PM - pm, and again its our practice to contact the customer if we are going to be late or earlyThis did not happen and again we apologize to youYou are a new service customer and this certainly isn't the way we like to start off a new business relationship Our service tech did say he also apologized directly to you, and it appears he was able to winterize and perform the requested services to your satisfaction If you choose to use another vendor, we certainly understand

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does NOT resolve my complaint. 
It is obvious that [redacted] just wants to talk about the details of how awful other people are and how they just don't want to pay their bills.  She has no regard for listening to others and has no intentions of ever considering that she or her company could have possibly been in error on anything.  I knew very quickly when she barely poked her head out of the office and disdainfully said "Who are you?" that she had no regard for me or my time.  While I met with her, she could not stay quiet long enough or quit pointing her finger long enough to even know what I wanted to discuss with her.  She even had the audacity to reach over the desk to try to take a paper out of my hands while I was reading from it.  After my patience for her condescending attitude was finally exhausted, I ended the meeting by standing up and telling her that "I was done".  She just kept on with her nagging requests that I pay her that day.  I am confident that we could have come to an amicable agreement that morning had she participated in the discussion with a reasonable attitude towards me and my concerns.  She has talked about this situation to unrelated parties and has tried to peg me and my husband in ways that we are not.  Thank you Revdex.com for your attempt to bring this situation to a better place.  I appreciate the work that you do!
Regards,
[redacted]

I totally disagree with this complaint. [redacted] contacted our company in December 2013 after purchasing a property we have serviced with another owner. We explained our options, sent out a contract with terms, received the signed contract back with a deposit and then sent out an email...

with the dates of our visits for the 2014 season. We completed the 2013 winterization, the initial site activation and then completed June, July and August site inspections as outlined in the agreement. A partner of [redacted] came to our offices in early September and asked to speak with one of the company owners. He had questions on the invoices which we reviewed with him. He did ask us at that time that he did not feel the site inspections were necessary and to stop further site inspections which we did. He also said he would clear up his account and pay the site inspections totaling $300. We waited thirty days and recently phoned him to see where the payment was and when we could expect it.  He become belligerent with our office staff, said she was being rude and nasty, (we do not work for free and do make collection calls when necessary)said he was a multi-millionaire, and insulted that we asked for our payment. He then requested an additional meeting which was granted and scheduled for two days later. He did not show up but sent another partner in his place. She was hostile from the beginning, yelled and screamed at the company owner to the point where the office members almost called the police. We tried several times to review the documents with her but she was so agitated she would not listen to anything we said to her. She eventually, after calling the owner a crook and a snot, stormed out of our office. Quite frankly, we have never seen anything like this before in our history of 25 years. Bottom line, [redacted] owes us the  money. If they didn't want the site inspections, they could have easily phoned us after receiving the email showing we made the appointment and or after the first invoice was sent in June, or the subsequent invoices in July and August.   We expect full payment within the next 15 days or we will proceed with further actions. I have attached the signed contract and the emails that were written to them last year.
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