I am rejecting this response because: The reply email was not automatedBecause I did not request a price change email or notificationI spoke with online chat, who again, is not an auto response system, but in fact an actual representative, who stated the price was correct, and personally sent an email to [redacted] verifying the priceAlso, your auto response message in your attachment does not match what was sent to meThe sales manager Jeff [redacted] also stated to us that was recorded, the disclaimers werent on the website, he nor Vandevere's IT tech could not locate it
Initial Business Response /* (1000, 11, 2015/07/23) */
With in weeks of purchase the check engine light did come on for separate concernsWe paid for both those repairs at that timemonths later the light came on again for a different concern that was under warranty and covered free of
chargeIt has been months and 14k miles since we have heard of any check engine light or running issues with the vehicle and it was in for a recall since then with no complaintOn this occasion we diagnosed the vehicle for free and customer declined repairsThe customer has owned the vehicle for almost years and has been 21k milesEvery repair for the check engine light and even the diagnosis this time has been free of chargeIf the customer would like to try and trade out of the vehicle into something else we will be glad to try and helpHowever we can not repurchase a vehicle 21k miles and almost years later
Initial Consumer Rebuttal /* (3000, 13, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This past time you've had it no I rejected getting it repairs because you tried to charge me dollars and said it may or may not fix the issueSorry but I don't have money to blow on something that may or may NOT fix the issueAnd the time
Before that was fixed for a recaTime before that I did pay for the repairs out of my pocket and I have paper work to prove itI'm so sick of the rude employees at this market street buildingThis car has been stalling and puttering while drivingIf this causes an accident I will gladly be suing you guysThe issue has not been fixedI will be contacting a lawyer for lemon lawEither you guys take the car back or this is going to court
We depend on a company called V-Auto and Cobalt to help us price and structure our inventory online properlyFortunately, we found out very quickly that our New Buicks were not priced correctly onlineNaturally, when a new vehicle that has an MSRP of close to $50,is priced at $3,959, obviously
something is wrongThe Email response that the customer received from *** was an auto responder, meaning it is completely automated and pulls the information from our website*** did try contacting the customer to let them know that there was a mistake on the pricingThe history of the follow up that *** did is attachedJerry VanDevere spoke with the customer and explained what happened and told them he would be glad to get them the corrected price of the vehicle they were interested inHe apologized for the confusion and the mistake that happened VanDevere has been in business for over years and our goal is to do business in a way that is good for everyone involved
Initial Business Response /* (1000, 8, 2015/09/22) */
When servicing the vehicle we have to evacuate the a/c system and it did not have any pressure in the system at this timeThis is why we declined to help with the a/c line replacementAfter speaking with the customer again we have decided to
replace the a/c lines for customer satisfaction
Initial Consumer Rebuttal /* (2000, 10, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be going to the garage in October to get my lines replacedSince I am hours away, I have to plan a vacation day at work to get this doneThat is why it is not happening till the middle of OctoberI really like my Kia Sorrento so I hope this time around with the garage, it is a better experienceThanks!
Initial Business Response /* (1000, 6, 2016/01/29) */
MrS*** did purchase a Eclipse with 71,miles on it on 12/4/Our General Manager spoke with MrS*** and he brought his vehicle into our service department on 1/and we had his exhaust pipe welded at VanDevere's expenseHe
seemed to be happy with the outcome and understands that any future repairs will be at his expense
I am rejecting this response because:Under the warranty repairs were quoted at almost dollars and when I bought the car I was told my exchange date would be extended because my car was in the shop the first almost two weeks after I purchased it so I haven’t even had this car a full days and it’s already got dollars worth of repairs neededI feel that I should not have to pay for these repairs since they were things that were already bad when I bought the car according to the second opinion I got from a NISSAN dealership since my car is a NISSAN
Our Body Shop Manager Chris B*** sat down for about an hour with both Haley and her mother to discuss what transpired between them and Chris E***Chris apologized for any issues or miss understandings so Haley gave VanDevere an opportunity to fix
her vehicle and make things right. Chris B*** spoke with Chris E*** and made some changes to our estimating process to insure that something like this doesn't happen againBoth Haley and her mother left happy after her vehicle was repaired
Initial Business Response /* (1000, 5, 2016/02/05) */
Our service manager Bruce D*** will be reaching out to the customer to determine the issue and make arrangements to get the vehicle inWe will cover one days rental for the customer why the vehicle is being looked at
Initial Consumer
Rebuttal /* (2000, 7, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a call from the service manager and he did agree to allow me to bring the vehicle in on 2/11/due to on the water specialist is only in on Friday's which was 2/12/They were very attentive and concerned with my water leak issue when I arrivedBruce actually went over each of the water leak areas old and newI did inform him that I have pictures and videos and he stated that it was not necessaryHe agreed to give me a loaner at the dealerships expenseHe also offered to detail the headliner that was stained with dried water marks along with the wet carpet as well
I received call from the service department on Friday 2/12/informing me that there were additional water leaks found in several areas of both the sun and moon roofI was told that some type of powder was used to find some the leaks and there was a company that they had come in as well that found a bulletin for the front sunroof to where there was a screen that was inside the drain tube that would swell up with water which did not allow the water to drain properlyI was advised that the care was sent to detail for the headliner, side pillars and the carpet and that I could pick it up on Monday 2/15/
When I picked the car up there was not a stain on the headliner and the carpet along with the floor mats were freshly shampooedI was assured that everything was taken care of in regards to the leak issues that I had been having
At this time I am satisfied with the outcome of my car and they way it was handledThe only way to really be assured if there will not be any more leaking is when it rains
I spoke with our Sales Manager *** *** and he stated that prior to delivery customer asked us to repair a clunking noise in the front end. At that time the Front Lower Control Arms were replaced. The steering column Cam Coil was also replaced to repair the horn. Customer took
delivery of the vehicle on 7/31/On 8/7/the car came into our service department with the complaint of a clunk noise from the front end passenger side on turns to the right. At that time the right front Strut and Mount were replaced at no cost to the customer. On 10/4/the car came into our service department stating that a bolt had fallen out of the undercarriage/connecting bolt. Feels like bottom is falling out. At that time no bolts could be found to be missing Customer requested a mulitpoint inspection. There was a noise that was coming from rear. This noise was diagnosed as the rear sway bar and bushing to be bad. These were covered under the extended warranty but customer declined the repairs. *** stated that she is more than welcome to come in and have the repairs done under the extended warranty or he would be glad to work with her and see if she can be traded out of the vehicle, pending credit approval thru the sales process
I am rejecting this response because:
The reply email was not automated. Because I did not request a price change email or notification. I spoke with online chat, who again, is not an auto response system, but in fact an actual representative, who stated the price was correct, and personally sent an email to [redacted] verifying the price. Also, your auto response message in your attachment does not match what was sent to me. The sales manager Jeff [redacted] also stated to us that was recorded, the disclaimers werent on the website, he nor Vandevere's IT tech could not locate it.
I am rejecting this response because: The reply email was not automatedBecause I did not request a price change email or notificationI spoke with online chat, who again, is not an auto response system, but in fact an actual representative, who stated the price was correct, and personally sent an email to [redacted] verifying the priceAlso, your auto response message in your attachment does not match what was sent to meThe sales manager Jeff [redacted] also stated to us that was recorded, the disclaimers werent on the website, he nor Vandevere's IT tech could not locate it
Initial Business Response /* (1000, 11, 2015/07/23) */
With in weeks of purchase the check engine light did come on for separate concernsWe paid for both those repairs at that timemonths later the light came on again for a different concern that was under warranty and covered free of
chargeIt has been months and 14k miles since we have heard of any check engine light or running issues with the vehicle and it was in for a recall since then with no complaintOn this occasion we diagnosed the vehicle for free and customer declined repairsThe customer has owned the vehicle for almost years and has been 21k milesEvery repair for the check engine light and even the diagnosis this time has been free of chargeIf the customer would like to try and trade out of the vehicle into something else we will be glad to try and helpHowever we can not repurchase a vehicle 21k miles and almost years later
Initial Consumer Rebuttal /* (3000, 13, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This past time you've had it no I rejected getting it repairs because you tried to charge me dollars and said it may or may not fix the issueSorry but I don't have money to blow on something that may or may NOT fix the issueAnd the time
Before that was fixed for a recaTime before that I did pay for the repairs out of my pocket and I have paper work to prove itI'm so sick of the rude employees at this market street buildingThis car has been stalling and puttering while drivingIf this causes an accident I will gladly be suing you guysThe issue has not been fixedI will be contacting a lawyer for lemon lawEither you guys take the car back or this is going to court
We depend on a company called V-Auto and Cobalt to help us price and structure our inventory online properlyFortunately, we found out very quickly that our New Buicks were not priced correctly onlineNaturally, when a new vehicle that has an MSRP of close to $50,is priced at $3,959, obviously
something is wrongThe Email response that the customer received from *** was an auto responder, meaning it is completely automated and pulls the information from our website*** did try contacting the customer to let them know that there was a mistake on the pricingThe history of the follow up that *** did is attachedJerry VanDevere spoke with the customer and explained what happened and told them he would be glad to get them the corrected price of the vehicle they were interested inHe apologized for the confusion and the mistake that happened VanDevere has been in business for over years and our goal is to do business in a way that is good for everyone involved
Initial Business Response /* (1000, 8, 2015/09/22) */
When servicing the vehicle we have to evacuate the a/c system and it did not have any pressure in the system at this timeThis is why we declined to help with the a/c line replacementAfter speaking with the customer again we have decided to
replace the a/c lines for customer satisfaction
Initial Consumer Rebuttal /* (2000, 10, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be going to the garage in October to get my lines replacedSince I am hours away, I have to plan a vacation day at work to get this doneThat is why it is not happening till the middle of OctoberI really like my Kia Sorrento so I hope this time around with the garage, it is a better experienceThanks!
Initial Business Response /* (1000, 6, 2016/01/29) */
MrS*** did purchase a Eclipse with 71,miles on it on 12/4/Our General Manager spoke with MrS*** and he brought his vehicle into our service department on 1/and we had his exhaust pipe welded at VanDevere's expenseHe
seemed to be happy with the outcome and understands that any future repairs will be at his expense
I am rejecting this response because:Under the warranty repairs were quoted at almost dollars and when I bought the car I was told my exchange date would be extended because my car was in the shop the first almost two weeks after I purchased it so I haven’t even had this car a full days and it’s already got dollars worth of repairs neededI feel that I should not have to pay for these repairs since they were things that were already bad when I bought the car according to the second opinion I got from a NISSAN dealership since my car is a NISSAN
Our Body Shop Manager Chris B*** sat down for about an hour with both Haley and her mother to discuss what transpired between them and Chris E***Chris apologized for any issues or miss understandings so Haley gave VanDevere an opportunity to fix
her vehicle and make things right. Chris B*** spoke with Chris E*** and made some changes to our estimating process to insure that something like this doesn't happen againBoth Haley and her mother left happy after her vehicle was repaired
Initial Business Response /* (1000, 5, 2016/02/05) */
Our service manager Bruce D*** will be reaching out to the customer to determine the issue and make arrangements to get the vehicle inWe will cover one days rental for the customer why the vehicle is being looked at
Initial Consumer
Rebuttal /* (2000, 7, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a call from the service manager and he did agree to allow me to bring the vehicle in on 2/11/due to on the water specialist is only in on Friday's which was 2/12/They were very attentive and concerned with my water leak issue when I arrivedBruce actually went over each of the water leak areas old and newI did inform him that I have pictures and videos and he stated that it was not necessaryHe agreed to give me a loaner at the dealerships expenseHe also offered to detail the headliner that was stained with dried water marks along with the wet carpet as well
I received call from the service department on Friday 2/12/informing me that there were additional water leaks found in several areas of both the sun and moon roofI was told that some type of powder was used to find some the leaks and there was a company that they had come in as well that found a bulletin for the front sunroof to where there was a screen that was inside the drain tube that would swell up with water which did not allow the water to drain properlyI was advised that the care was sent to detail for the headliner, side pillars and the carpet and that I could pick it up on Monday 2/15/
When I picked the car up there was not a stain on the headliner and the carpet along with the floor mats were freshly shampooedI was assured that everything was taken care of in regards to the leak issues that I had been having
At this time I am satisfied with the outcome of my car and they way it was handledThe only way to really be assured if there will not be any more leaking is when it rains
I spoke with our Sales Manager *** *** and he stated that prior to delivery customer asked us to repair a clunking noise in the front end. At that time the Front Lower Control Arms were replaced. The steering column Cam Coil was also replaced to repair the horn. Customer took
delivery of the vehicle on 7/31/On 8/7/the car came into our service department with the complaint of a clunk noise from the front end passenger side on turns to the right. At that time the right front Strut and Mount were replaced at no cost to the customer. On 10/4/the car came into our service department stating that a bolt had fallen out of the undercarriage/connecting bolt. Feels like bottom is falling out. At that time no bolts could be found to be missing Customer requested a mulitpoint inspection. There was a noise that was coming from rear. This noise was diagnosed as the rear sway bar and bushing to be bad. These were covered under the extended warranty but customer declined the repairs. *** stated that she is more than welcome to come in and have the repairs done under the extended warranty or he would be glad to work with her and see if she can be traded out of the vehicle, pending credit approval thru the sales process
I am rejecting this response because:
The reply email was not automated. Because I did not request a price change email or notification. I spoke with online chat, who again, is not an auto response system, but in fact an actual representative, who stated the price was correct, and personally sent an email to [redacted] verifying the price. Also, your auto response message in your attachment does not match what was sent to me. The sales manager Jeff [redacted] also stated to us that was recorded, the disclaimers werent on the website, he nor Vandevere's IT tech could not locate it.