VanDevere Chevrolet

Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Robert N [redacted] and Jillian M [redacted] purchased a Volkswagon Beetle with miles, on 4/6/from our Chevy locationA warranty forever is given to all customers who purchase a retail vehicle with less than 100,miles at the time of purchaseWhen a customer is eligible for a warranty forever our Finance Manager goes over the requirements and has the customer sign an Acknowledgement of Service requirements as well as the Warranty Forever contract which states the service requirements as wellThis warranty is administered by a 3rd party administrator who handles all claims, authorization, and requirements for servicePre-authorization prior to service is a requirement if the customer is not returning to VanDevere for serviceIf that is not done then the warranty is voidI have attached the signed contracts from the customer for your review

Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Our Sales Manager left a message on 1/21/for MrH [redacted] asking him to get a quote on the TPI sensor and to get back with so they can discuss repairs and quoteStill haven't heard back from the customer

Initial Business Response / [redacted] (1000, 5, 2016/05/18) */ ON 4/5/THE CUSTOMER BROUGHT HER ZEPHYR IN FOR REPAIR WITH 95,MILES ON IT STATING THAT THE DRIVERS FRONT POWER WINDOW WILL NOT ROLL DOWN AND ALL OTHER WINDOWS WORKOUR SERVICE DEPT FOUND THAT THE LEFT FRONT POWER WINDOW REGULATOR FAILED, THE CABLE WAS BROKEN ON THE REGULATOR SO THE REGULATOR ASSEMBLY WAS REPLACED UNDER WARRANTYWEEKS LATER ON 5/17/AT 97,MILES THE CUSTOMER BROUGHT IN HER ZEPHYR FOR REPAIR STATING THAT WHEN PUSHING THE POWER WINDOW BUTTON THE WINDOW WILL STOP PART WAY AND ROLL BACK DOWNOUR SERVICE DEPT FOUND THAT THE FELT WAS WORN OFF THE WEATHERSTRIPS/MOULDINGS WHICH IS CAUSING THE MOTOR TO OVER HEATTHE WEATHERSTRIPS/MOULDINGS NEED REPLACED TO CORRECT THE ISSUE AND THESE REPAIRS ARE NOT COVERED UNDER THE WARRANTY,SO WE OFFERED THE CUSTOMER A DISCOUNT ON REPAIRS AND THE CUSTOMER APPROVED ORDERING THE PARTS TO REPAIR AND IS RESCHEDULED FOR THIS THURSDAY 5/19/TO REPAIR

We are currently working with our account representative trying to get the desired resolution for the customerWe will let you know as soon as we have an answer

The downpayment from the customer for $was refunded to [redacted] on 2/26/ [redacted] was unaware that the refund had taken placeOne of our sales managers called to verify that they received the refund on 2/26/and [redacted] did confirm that it took place

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and hope we can agree on a resolution to this situation

Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ MrC [redacted] did purchase a Chevy Avalanche in Feb with 114,miles on it at the time of purchaseHe purchased an extended warranty that has a $deductible for service repairsThe terms of the service contract are months or 24,additional miles whichever comes firstMrC [redacted] has exceeded the 24,miles since his purchase, so his warranty has expiredOur sales Manager explained the warranty situation and invited them to come in and see if we could trade them out of it and get them into a newer vehicleMrC [redacted] and his girlfriend came into the dealership and filled out joint paperwork for credit approvalOur finance dept was able to get them approved on a Jeep 4xfor $more a month than the Avalanche that they are currently paying forThey refused the dealWe feel that we gave them the best options we could offer to help them with their vehicle situation Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no reason we should have to put our selves further in debt on a new loan the truck is less than a year old we just want it made right we would even settle for a shop of our choice doing the work and split the bill for the transmission repair/rebuild we have been quoted 1000$ for the repair from a local garage but a new loan is out of the question Final Business Response / [redacted] (4000, 9, 2016/02/01) */ The Avalanche Mr.C [redacted] purchased is years old with 114,miles at time of purchaseIn less than a year he has put over 40,miles on his vehicle which exceeded the miles of 24,for his service contractWe were willing to take this vehicle in on trade for a Jeep with an increased payment of $more per month, but they refused the dealAgain we feel that we gave them the best options for there current situation and that is all we are offering to do at this time

Initial Business Response /* (1000, 8, 2015/07/20) */
We regret things came up missing from the customers vehicleHowever we don't know if they were stolen from the facility it was towed from, the towing service or while in our parking lotRegardless it is a matter for the police to handle and we
understand a report was filedThe delay in getting the vehicle fixed was from the company that repaired the instrument clusterWe were waiting on the part from them
Initial Consumer Rebuttal /* (3000, 10, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do know the items were taken from their parking lotI needed items for work the Sunday after it was dropped off and I removed things from my truck and locked everything upThey should not be promising it to be done in six days max if it takes longerI could understand if it took a day longer but more than three days later that is completely unacceptable
Final Business Response /* (4000, 16, 2015/08/12) */
Phone call from Travis Fat VanDevereThey are aware the consumer had filed a police reportThey do not have a problem with break-ins at the business, and no other thefts were reportedCompany was never contacted further by *PD or by the consumer's insurance company

Initial Business Response /* (1000, 8, 2015/12/16) */
Mr.R*** went to our Kia Store on 12/1/and purchased a Kia Rio and traded in his Sedona> Chris B*** our General Sales Manager spoke with him today and he seems to be happy with his new car purchase
Initial Consumer Rebuttal
/* (2000, 10, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A salesman from Vandevere Kia stepped up and fixed what Vandevere Chevy could notPeople should know to deal with the KIA or Buick locations and NOT the Chevy locationThis company should give a bonus to RJ P*** for stepping up and assisting them in doing what they should have done in the first place

Initial Business Response /* (1000, 8, 2016/01/15) */
I called the customer and left a message for him as follows
I checked with legal and any tinting on the front door windows beyond the factory tinting has the potential of being a finable offenseAs a result we will take responsibility for
removing the tinting and will reimburse you for the ticket provided the ticket was not given in conjunction with a moving violation
As of yet I have not heard back from the customer
Thanks,
Mike VanDevere

Our General Manager spoke with Deborah and offered to pay her $to help cover the cost of repairsShe accepted his offer and I will be mailing out a check tomorrow 10/18/to Deborah

*** *** came into VanDevere on 3/10/to purchase a vehicleHer credit card was charged for $500, as her down payment, which she signed authorizing the transactionShe then went thru finance and signed all of the appropriate documents to finance her vehicle purchaseHer father then came
into VanDevere, and in a threatening manner to our sales manager, stated that she wasn't purchasing a vehicle and they leftWe did not have to rescind the sale as all legal sale documents were signed by ***, but we decided it was in the best interest for both partiesOn 3/14/sales manager *** received a phone call from *** about her $down payment and he took her appropriate information and had the $credited to her accountHer bank balance on her account is not something that VanDevere has any control overIf she over drafted her bank account, that is between her and her bankI have attached the credit card transactions showing the signed transaction charging her card and the refund to her on 3/

Initial Business Response /* (1000, 5, 2015/12/08) */
Robert N[redacted] and Jillian M[redacted] purchased a 2009 Volkswagon Beetle with 44782 miles, on 4/6/13 from our Chevy location. A warranty forever is given to all customers who purchase a retail vehicle with less than 100,000 miles at the time of...

purchase. When a customer is eligible for a warranty forever our Finance Manager goes over the requirements and has the customer sign an Acknowledgement of Service requirements as well as the Warranty Forever contract which states the service requirements as well. This warranty is administered by a 3rd party administrator who handles all claims, authorization, and requirements for service. Pre-authorization prior to service is a requirement if the customer is not returning to VanDevere for service. If that is not done then the warranty is void. I have attached the signed contracts from the customer for your review.

Initial Business Response /* (1000, 8, 2015/10/29) */
Contact Name and Title: Travis F[redacted] Svc Dir
Contact Phone: 330-867-3010
Contact Email: [redacted]
We were trying to get the head gasket repair covered under warranty with the manufacture. They declined it due to the radiator...

leaking. The extended warranty ok'd the radiator replacement and declined the head gasket repair. Working with the manufacture and the extended warranty took sometime resulting in the delay. VanDevere paid for the head gasket repair, rental car for the customer, and the deductible on the extended warranty. The vehicle has been returned to the customer before I got this complaint.

The downpayment from the customer for $50.00 was refunded to [redacted] on 2/26/18. [redacted] was unaware that the refund had taken place. One of our sales managers called to verify that they received the refund on 2/26/18 and [redacted] did confirm that it took place.

Initial Business Response /* (1000, 5, 2016/01/19) */
Mr. C[redacted] did purchase a 2002 Chevy Avalanche in Feb 2002 with 114,996 miles on it at the time of purchase. He purchased an extended warranty that has a $100.00 deductible for service repairs. The terms of the service contract are 24 months...

or 24,000 additional miles whichever comes first. Mr. C[redacted] has exceeded the 24,000 miles since his purchase, so his warranty has expired. Our sales Manager explained the warranty situation and invited them to come in and see if we could trade them out of it and get them into a newer vehicle. Mr. C[redacted] and his girlfriend came into the dealership and filled out joint paperwork for credit approval. Our finance dept was able to get them approved on a 2015 Jeep 4x4 for $60.00 more a month than the 2002 Avalanche that they are currently paying for. They refused the deal. We feel that we gave them the best options we could offer to help them with their vehicle situation.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no reason we should have to put our selves further in debt on a new loan the truck is less than a year old we just want it made right we would even settle for a shop of our choice doing the work and split the bill for the transmission repair/rebuild we have been quoted 1000$ for the repair from a local garage but a new loan is out of the question
Final Business Response /* (4000, 9, 2016/02/01) */
The 2002 Avalanche Mr.C[redacted] purchased is 14 years old with 114,996 miles at time of purchase. In less than a year he has put over 40,000 miles on his vehicle which exceeded the miles of 24,000 for his service contract. We were willing to take this vehicle in on trade for a 2015 Jeep with an increased payment of $60.00 more per month, but they refused the deal. Again we feel that we gave them the best options for there current situation and that is all we are offering to do at this time...

We are currently working with our account representative trying to get the desired resolution for the customer. We will let you know as soon as we have an answer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and hope we can agree on a resolution to this situation.

Initial Business Response /* (1000, 5, 2016/05/18) */
ON 4/5/16 THE CUSTOMER BROUGHT HER 2006 ZEPHYR IN FOR REPAIR WITH 95,089 MILES ON IT STATING THAT THE DRIVERS FRONT POWER WINDOW WILL NOT ROLL DOWN AND ALL OTHER WINDOWS WORK. OUR SERVICE DEPT FOUND THAT THE LEFT FRONT POWER WINDOW REGULATOR...

FAILED, THE CABLE WAS BROKEN ON THE REGULATOR SO THE REGULATOR ASSEMBLY WAS REPLACED UNDER WARRANTY. 6 WEEKS LATER ON 5/17/16 AT 97,903 MILES THE CUSTOMER BROUGHT IN HER ZEPHYR FOR REPAIR STATING THAT WHEN PUSHING THE POWER WINDOW BUTTON THE WINDOW WILL STOP PART WAY AND ROLL BACK DOWN. OUR SERVICE DEPT FOUND THAT THE FELT WAS WORN OFF THE WEATHERSTRIPS/MOULDINGS WHICH IS CAUSING THE MOTOR TO OVER HEAT. THE WEATHERSTRIPS/MOULDINGS NEED REPLACED TO CORRECT THE ISSUE AND THESE REPAIRS ARE NOT COVERED UNDER THE WARRANTY,SO WE OFFERED THE CUSTOMER A DISCOUNT ON REPAIRS AND THE CUSTOMER APPROVED ORDERING THE PARTS TO REPAIR AND IS RESCHEDULED FOR THIS THURSDAY 5/19/16 TO REPAIR.

Initial Business Response /* (1000, 5, 2016/01/25) */
Our Sales Manager left a message on 1/21/16 for Mr. H[redacted] asking him to get a quote on the TPI sensor and to get back with so they can discuss repairs and quote. Still haven't heard back from the customer....