Initial Business Response / [redacted] (1000, 8, 2015/11/16) */ Vehicle was purchased used and two months later the battery went badWe have agreed to replace the battery for the customer and have left several messagesCustomer has not returned our call
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 8, 2015/10/16) */ MsN [redacted] was approved for financing with Consumer Portfolio Services pending verification of employment and income based on the information MsN [redacted] filled out on her credit applicationThe bank called MsN***'s employer to verify employment and was informed that the hours she stated she worked were as needed and are not guaranteedAt that time the bank returned the paperwork due to this information All vehicles before they can be delivered have to have full insurance coverageThat was communicated to MsN [redacted] thru the whole process and she paid for this insurance directly to the insurance companyHer $down payment was refunded to her on check dated 9/30/and cashed the same day
Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ After careful review we did not make a good decision in this matterWe will replace the other tires for the customerI have called and left her a message Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept and appreciate their responseMy tires have been replaced and I am back on the road with confidenceI also appreciate the fact they humbly admitted that their previous decision was not a good one and apologized all the sameThanks Revdex.com & Thank you, Vandevere
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ [redacted] came in to VanDevere to turn in her leased Kia Soul on 7/16/15, which she leased from us on 7/18/She stated she wanted to purchase a used vehicleThe used vehicle she was interested in was a Toyota Corolla with 70, milesOur salesman Ed Wexplained to her the difference in buying a used vehicle, buying her lease out and leasing another vehicle so she could make the best decision for herShe decided that her best option was to lease another vehicleHer payment went up $to go into the new vehicleShe was paying $per month on her leased Kia Soul and her new payment is $on her new Kia Soul Our Sales manager Jeff Dspoke with her on 7/23/and offered to help out the payment situation by giving her more for the trade to lower her payment to $but now she said she wants to be at $We video tape all transactions that go thru our finance dept and our General Manager watched the video and [redacted] spoke about buying another vehicle and paying cash for it and was laughing and seemed very happy while signing her paperwork for her new vehicle [redacted] came into VanDevere looking to purchase another vehicle and we feel we did not High pressure her into any saleIn fact we helped her make the best decision for her by keeping her in line with her prior payment while driving a new vehicle that she is familiar with [redacted] has complained to Autocap as well and we have been in contact with them about ***'s complaint
Final Consumer Response / [redacted] (2000, 5, 2016/01/21) */ Consumer called to let us know she received a call from VandevereThey offered a settlementShe is satisfied with their response and wishes to close the complaint
Initial Business Response / [redacted] (1000, 6, 2015/05/21) */ [redacted] our General Sales Manager spoke with Ms*** [redacted] explained to her that the program was available then and now to get $off select new Kia's with any tradeHe explained that management dropped the ball in communicating to all sales people the current advertised program....He apologized to Ms [redacted] and told her the program was still available and if she was still in the market for a new vehicle he would be glad to help herHe gave her his cell phone number and told her to call him directly and he would get her with someone and make sure her experience would be as smooth as possible
Our Kia service Manager spoke with Jerry VanDevere and they have agreed to give Mr*** a new key and program it free of chargeOur Service Manager is going to contact Mr*** and let him know
Initial Business Response /* (1000, 8, 2015/07/01) */
The customer did not like the style of the vent visors after purchase even though they were clearly displayed in the service drive before purchaseThese are not a returnable item and we decided to give the customer a refund as a goodwill
gesture for parts and labor but not the taxAttached is a copy of the check that was originally mailed outOur last conversation with the customer he stated that he would check at his dads house and let us know if the check was thereWe did not hear backI have checked with the bank and this check has not clearedWe will issue a new check today and void the previous one
Initial Business Response /* (1000, 5, 2015/12/23) */
I review service history of the vehicle and don't see any brake complaintsWe have looked at the steering for a noise and was unable to duplicate the concernI have left a message for the customer to see how we can help
Initial Consumer
Rebuttal /* (3000, 8, 2015/12/30) */
Email received 12-24-15:
Thank you so much
I will call them as they left me a voice mail while I was at work,
Hopefully I will be able to discuss this problem with them in the next couple days,...being that it is the Holiday
I will let you know how this turns out
Merry Christmas and again, thank you
Nancy SP***
Final Business Response /* (4000, 14, 2016/01/13) */
Customer came in to have vehicle inspected on 1-12-and rode with the service manager and was able to duplicate concernCustomer was feeling the traction control system engage in slippery conditions such as snowVehicle is operating as designed and no repairs were requiredWe did offer the customer winter tires at our cost if she was interested
Final Consumer Response /* (2000, 16, 2016/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2015/10/16) */
Ms. N[redacted] was approved for financing with Consumer Portfolio Services pending verification of employment and income based on the information Ms. N[redacted] filled out on her credit application. The bank called Ms. N[redacted]'s employer to verify...
employment and was informed that the hours she stated she worked were as needed and are not guaranteed. At that time the bank returned the paperwork due to this information.
All vehicles before they can be delivered have to have full insurance coverage. That was communicated to Ms. N[redacted] thru the whole process and she paid for this insurance directly to the insurance company. Her $500.00 down payment was refunded to her on check 218554 dated 9/30/15 and cashed the same day....
Initial Business Response /* (1000, 8, 2015/11/16) */
Vehicle was purchased used and two months later the battery went bad. We have agreed to replace the battery for the customer and have left several messages. Customer has not returned our call.
A photo after six hours leaving the dealership,and letting the [redacted] sit. Went out to start it and no check engine light. So if the [redacted] stayed at the dealership Friday Dec 11 2017 and all weekend and not look at it until Monday or Tuesday. You would of come back and said we can't diagnostic because the check engine light is out. You have the codes and would like it fixed @ no charge. Vandevere never fixed the problem when it first came in. I keep repeating to you on what's going on with the transmission, I sound like a broken record over and over. So everything is documented . You cant tell me that the Mike Vandevere doesn't know what gos on at that dealership with all the meetings. Just want it fixed . And stop giving me BS excuses.
Initial Business Response /* (1000, 9, 2015/10/03) */
Contact Name and Title: Travis F[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
After reviewing the complaint and the customers file I am a little confused by this claim. The vehicle has been in 11 times since it was...
new for maintenance and miscellaneous items. There has never been a service work order with a brake concern of any kind. The customer also received a estimate when the vehicle was in for service in September stating the brake cost to repair was $345.00 and not $600.00. I have attached the invoice and left a message for the customer to try and find out where the miscommunication is.
Initial Consumer Rebuttal /* (3000, 11, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The times that the car was brought in due to the issues of the pulsing and grooves in the rotors it was taken back to be looked at---- there was never a work order made up for these visits. I feel that I was taken advantage of by some of the people who worked in the service department because of my gender.I was being told the truth Also I believed that In fact one of the times I took it in it was looked at by Joe Van Devere and he told me that it was nothing to worry about. It all boils down to the fact its my word againstt heirs. And because they are a major company and I am just one person I lose and look the fool.
As for the estimate I was told that it would be about $600 , but on the back sheet of my service sheet it does say $ 345. I am willing to admit this, but I was told orally that it would be $600
The explaination he gives still does not say why a car with 12,517 miles on it needed a total brake job. While it is true I do not drive the car like a person who works full time would I am still lacking a explation why the brakes went out at 12,517 miles It is driven anywhere from 4 to seven days a week.
Final Business Response /* (4000, 13, 2015/10/10) */
We get paid for parts and labor from the manufacture to repair vehicles. If there would of been a problem with the brakes four years ago it would of been to our benefit to repair it under warranty. Again we have no documentation of a brake concern and seems highly unlikely it would of gone four years if there was a concern. In response to the customers question why it needed brakes at such a low mileage is because the rear rotors were rusty which is common for our environment and the age of the vehicle. The customer was given a estimate for the repair and declined to have it fix at our facility. Brakes are considered a maintenance item and we will not be reimbursing the customer for having it repaired at another company.
Final Consumer Response /* (2000, 5, 2016/01/21) */
Consumer called to let us know she received a call from Vandevere. They offered a settlement. She is satisfied with their response and wishes to close the complaint.
Initial Business Response /* (1000, 6, 2015/05/21) */
[redacted] our General Sales Manager spoke with Ms. [redacted]. [redacted] explained to her that the program was available then and now to get $9000 off select new Kia's with any trade. He explained that management dropped the ball in communicating to...
all sales people the current advertised program....He apologized to Ms. [redacted] and told her the program was still available and if she was still in the market for a new vehicle he would be glad to help her. He gave her his cell phone number and told her to call him directly and he would get her with someone and make sure her experience would be as smooth as possible....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Initial Business Response /* (1000, 5, 2015/07/23) */
After careful review we did not make a good decision in this matter. We will replace the other tires for the customer. I have called and left her a message.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/06) */
(The consumer indicated...
he/she ACCEPTED the response from the business.)
I accept and appreciate their response. My tires have been replaced and I am back on the road with confidence. I also appreciate the fact they humbly admitted that their previous decision was not a good one and apologized all the same. Thanks Revdex.com & Thank you, Vandevere.
Initial Business Response /* (1000, 5, 2015/08/04) */
[redacted] came in to VanDevere to turn in her leased 2013 Kia Soul on 7/16/15, which she leased from us on 7/18/12. She stated she wanted to purchase a used vehicle. The used vehicle she was interested in was a Toyota Corolla with 70,000...
miles. Our salesman Ed W. explained to her the difference in buying a used vehicle, buying her lease out and leasing another vehicle so she could make the best decision for her. She decided that her best option was to lease another vehicle. Her payment went up $48 to go into the new vehicle. She was paying $199.84 per month on her 2013 leased Kia Soul and her new payment is $247.37 on her new 2015 Kia Soul.
Our Sales manager Jeff D. spoke with her on 7/23/15 and offered to help out the payment situation by giving her more for the trade to lower her payment to $219 but now she said she wants to be at $150. We video tape all transactions that go thru our finance dept and our General Manager watched the video and [redacted] spoke about buying another vehicle and paying cash for it and was laughing and seemed very happy while signing her paperwork for her new vehicle....
[redacted] came into VanDevere looking to purchase another vehicle and we feel we did not High pressure her into any sale. In fact we helped her make the best decision for her by keeping her in line with her prior payment while driving a new vehicle that she is familiar with....
[redacted] has complained to Autocap as well and we have been in contact with them about [redacted]'s complaint......
Initial Business Response / [redacted] (1000, 8, 2015/11/16) */ Vehicle was purchased used and two months later the battery went badWe have agreed to replace the battery for the customer and have left several messagesCustomer has not returned our call
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 8, 2015/10/16) */ MsN [redacted] was approved for financing with Consumer Portfolio Services pending verification of employment and income based on the information MsN [redacted] filled out on her credit applicationThe bank called MsN***'s employer to verify employment and was informed that the hours she stated she worked were as needed and are not guaranteedAt that time the bank returned the paperwork due to this information All vehicles before they can be delivered have to have full insurance coverageThat was communicated to MsN [redacted] thru the whole process and she paid for this insurance directly to the insurance companyHer $down payment was refunded to her on check dated 9/30/and cashed the same day
Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ After careful review we did not make a good decision in this matterWe will replace the other tires for the customerI have called and left her a message Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept and appreciate their responseMy tires have been replaced and I am back on the road with confidenceI also appreciate the fact they humbly admitted that their previous decision was not a good one and apologized all the sameThanks Revdex.com & Thank you, Vandevere
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ [redacted] came in to VanDevere to turn in her leased Kia Soul on 7/16/15, which she leased from us on 7/18/She stated she wanted to purchase a used vehicleThe used vehicle she was interested in was a Toyota Corolla with 70, milesOur salesman Ed Wexplained to her the difference in buying a used vehicle, buying her lease out and leasing another vehicle so she could make the best decision for herShe decided that her best option was to lease another vehicleHer payment went up $to go into the new vehicleShe was paying $per month on her leased Kia Soul and her new payment is $on her new Kia Soul Our Sales manager Jeff Dspoke with her on 7/23/and offered to help out the payment situation by giving her more for the trade to lower her payment to $but now she said she wants to be at $We video tape all transactions that go thru our finance dept and our General Manager watched the video and [redacted] spoke about buying another vehicle and paying cash for it and was laughing and seemed very happy while signing her paperwork for her new vehicle [redacted] came into VanDevere looking to purchase another vehicle and we feel we did not High pressure her into any saleIn fact we helped her make the best decision for her by keeping her in line with her prior payment while driving a new vehicle that she is familiar with [redacted] has complained to Autocap as well and we have been in contact with them about ***'s complaint
Final Consumer Response / [redacted] (2000, 5, 2016/01/21) */ Consumer called to let us know she received a call from VandevereThey offered a settlementShe is satisfied with their response and wishes to close the complaint
Initial Business Response / [redacted] (1000, 6, 2015/05/21) */ [redacted] our General Sales Manager spoke with Ms*** [redacted] explained to her that the program was available then and now to get $off select new Kia's with any tradeHe explained that management dropped the ball in communicating to all sales people the current advertised program....He apologized to Ms [redacted] and told her the program was still available and if she was still in the market for a new vehicle he would be glad to help herHe gave her his cell phone number and told her to call him directly and he would get her with someone and make sure her experience would be as smooth as possible
Our Kia service Manager spoke with Jerry VanDevere and they have agreed to give Mr*** a new key and program it free of chargeOur Service Manager is going to contact Mr*** and let him know
Initial Business Response /* (1000, 8, 2015/07/01) */
The customer did not like the style of the vent visors after purchase even though they were clearly displayed in the service drive before purchaseThese are not a returnable item and we decided to give the customer a refund as a goodwill
gesture for parts and labor but not the taxAttached is a copy of the check that was originally mailed outOur last conversation with the customer he stated that he would check at his dads house and let us know if the check was thereWe did not hear backI have checked with the bank and this check has not clearedWe will issue a new check today and void the previous one
Initial Business Response /* (1000, 5, 2015/12/23) */
I review service history of the vehicle and don't see any brake complaintsWe have looked at the steering for a noise and was unable to duplicate the concernI have left a message for the customer to see how we can help
Initial Consumer
Rebuttal /* (3000, 8, 2015/12/30) */
Email received 12-24-15:
Thank you so much
I will call them as they left me a voice mail while I was at work,
Hopefully I will be able to discuss this problem with them in the next couple days,...being that it is the Holiday
I will let you know how this turns out
Merry Christmas and again, thank you
Nancy SP***
Final Business Response /* (4000, 14, 2016/01/13) */
Customer came in to have vehicle inspected on 1-12-and rode with the service manager and was able to duplicate concernCustomer was feeling the traction control system engage in slippery conditions such as snowVehicle is operating as designed and no repairs were requiredWe did offer the customer winter tires at our cost if she was interested
Final Consumer Response /* (2000, 16, 2016/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2015/10/16) */
Ms. N[redacted] was approved for financing with Consumer Portfolio Services pending verification of employment and income based on the information Ms. N[redacted] filled out on her credit application. The bank called Ms. N[redacted]'s employer to verify...
employment and was informed that the hours she stated she worked were as needed and are not guaranteed. At that time the bank returned the paperwork due to this information.
All vehicles before they can be delivered have to have full insurance coverage. That was communicated to Ms. N[redacted] thru the whole process and she paid for this insurance directly to the insurance company. Her $500.00 down payment was refunded to her on check 218554 dated 9/30/15 and cashed the same day....
Initial Business Response /* (1000, 8, 2015/11/16) */
Vehicle was purchased used and two months later the battery went bad. We have agreed to replace the battery for the customer and have left several messages. Customer has not returned our call.
A photo after six hours leaving the dealership,and letting the [redacted] sit. Went out to start it and no check engine light. So if the [redacted] stayed at the dealership Friday Dec 11 2017 and all weekend and not look at it until Monday or Tuesday. You would of come back and said we can't diagnostic because the check engine light is out. You have the codes and would like it fixed @ no charge. Vandevere never fixed the problem when it first came in. I keep repeating to you on what's going on with the transmission, I sound like a broken record over and over. So everything is documented . You cant tell me that the Mike Vandevere doesn't know what gos on at that dealership with all the meetings. Just want it fixed . And stop giving me BS excuses.
Initial Business Response /* (1000, 9, 2015/10/03) */
Contact Name and Title: Travis F[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
After reviewing the complaint and the customers file I am a little confused by this claim. The vehicle has been in 11 times since it was...
new for maintenance and miscellaneous items. There has never been a service work order with a brake concern of any kind. The customer also received a estimate when the vehicle was in for service in September stating the brake cost to repair was $345.00 and not $600.00. I have attached the invoice and left a message for the customer to try and find out where the miscommunication is.
Initial Consumer Rebuttal /* (3000, 11, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The times that the car was brought in due to the issues of the pulsing and grooves in the rotors it was taken back to be looked at---- there was never a work order made up for these visits. I feel that I was taken advantage of by some of the people who worked in the service department because of my gender.I was being told the truth Also I believed that In fact one of the times I took it in it was looked at by Joe Van Devere and he told me that it was nothing to worry about. It all boils down to the fact its my word againstt heirs. And because they are a major company and I am just one person I lose and look the fool.
As for the estimate I was told that it would be about $600 , but on the back sheet of my service sheet it does say $ 345. I am willing to admit this, but I was told orally that it would be $600
The explaination he gives still does not say why a car with 12,517 miles on it needed a total brake job. While it is true I do not drive the car like a person who works full time would I am still lacking a explation why the brakes went out at 12,517 miles It is driven anywhere from 4 to seven days a week.
Final Business Response /* (4000, 13, 2015/10/10) */
We get paid for parts and labor from the manufacture to repair vehicles. If there would of been a problem with the brakes four years ago it would of been to our benefit to repair it under warranty. Again we have no documentation of a brake concern and seems highly unlikely it would of gone four years if there was a concern. In response to the customers question why it needed brakes at such a low mileage is because the rear rotors were rusty which is common for our environment and the age of the vehicle. The customer was given a estimate for the repair and declined to have it fix at our facility. Brakes are considered a maintenance item and we will not be reimbursing the customer for having it repaired at another company.
Final Consumer Response /* (2000, 5, 2016/01/21) */
Consumer called to let us know she received a call from Vandevere. They offered a settlement. She is satisfied with their response and wishes to close the complaint.
Initial Business Response /* (1000, 6, 2015/05/21) */
[redacted] our General Sales Manager spoke with Ms. [redacted]. [redacted] explained to her that the program was available then and now to get $9000 off select new Kia's with any trade. He explained that management dropped the ball in communicating to...
all sales people the current advertised program....He apologized to Ms. [redacted] and told her the program was still available and if she was still in the market for a new vehicle he would be glad to help her. He gave her his cell phone number and told her to call him directly and he would get her with someone and make sure her experience would be as smooth as possible....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Initial Business Response /* (1000, 5, 2015/07/23) */
After careful review we did not make a good decision in this matter. We will replace the other tires for the customer. I have called and left her a message.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/06) */
(The consumer indicated...
he/she ACCEPTED the response from the business.)
I accept and appreciate their response. My tires have been replaced and I am back on the road with confidence. I also appreciate the fact they humbly admitted that their previous decision was not a good one and apologized all the same. Thanks Revdex.com & Thank you, Vandevere.
Initial Business Response /* (1000, 5, 2015/08/04) */
[redacted] came in to VanDevere to turn in her leased 2013 Kia Soul on 7/16/15, which she leased from us on 7/18/12. She stated she wanted to purchase a used vehicle. The used vehicle she was interested in was a Toyota Corolla with 70,000...
miles. Our salesman Ed W. explained to her the difference in buying a used vehicle, buying her lease out and leasing another vehicle so she could make the best decision for her. She decided that her best option was to lease another vehicle. Her payment went up $48 to go into the new vehicle. She was paying $199.84 per month on her 2013 leased Kia Soul and her new payment is $247.37 on her new 2015 Kia Soul.
Our Sales manager Jeff D. spoke with her on 7/23/15 and offered to help out the payment situation by giving her more for the trade to lower her payment to $219 but now she said she wants to be at $150. We video tape all transactions that go thru our finance dept and our General Manager watched the video and [redacted] spoke about buying another vehicle and paying cash for it and was laughing and seemed very happy while signing her paperwork for her new vehicle....
[redacted] came into VanDevere looking to purchase another vehicle and we feel we did not High pressure her into any sale. In fact we helped her make the best decision for her by keeping her in line with her prior payment while driving a new vehicle that she is familiar with....
[redacted] has complained to Autocap as well and we have been in contact with them about [redacted]'s complaint......