Sent: Wednesday, November 04, 12:PMSubject: ID *** November 4, Revdex.com of Metropolitan Houston WLoop South, STeHoustonTXDear Sirs
We are in receipt of your letter DD which details the complaint of Mr*** *** ***We believe the facts of the interaction were not completely provided by Mr***Our recollection of the events are as follows, Mr*** brought the truck to us, indicating he did not want to have it repaired and as long as he got $9,000.00 we could keep the truckThe initial estimate by the insurance company was $4429.60. We informed Mr*** of this and indicated that the Insurance Company might have left out repairs to certain damaged components, however to prove this it would require us doing a meticulous disassembly, inspection and Estimate to determine the extent of all the damagesMr*** gave us the approval to proceedThe disassembly and Inspection was done and the revised Estimate was forwarded to the Insurance Company as a supplement, the Insurance Company subsequently did a re-inspection and approved the supplement request in the amount of $4581.83 This revised amount was communicated to Mr*** who indicated he changed his mind about giving us the truck as long as he received $9000. after he was told of the amount the Insurance Company had approved ( $9011.43), but wanted an additional $5000.00. We indicated we would not be interested in purchasing the vehicle at that priceMr*** indicted he would like to remove the truck from our facility and asked what was the amount due, we indicated the total amount due was $Mr*** became very annoyed as to why he should pay this amount and offered the amount of $which we respectfully declinedAt which time he threatened to call the City, report us to the Insurance Company and any other treat he could imagine, he also called the Sheriff dept., indicating he had not provided approval for any work to be done, a copy of the signed work order and the invoice were given to them and they left. Mr *** vehicle a *** *** *** *** truck (3/Ton) was severely damaged in the accident and to do a meticulous disassemble and inspection along with dealing with the Insurance adjuster and the customer, consumed a sizeable amount of resources and required a high level of expertise, therefore our invoice reflected thisSubsequent, to all of this including reporting to the Revdex.com, Mr *** contacted us and apologized for his actions and asked if we could provide a discounted amount, we agreed to a final amount of $2500., at the time of writing our response Mr *** has already paid the $and collected his vehicleWe also take this time to thank you for your efforts in being a neutral third party in helping to resolve issues of this nature, and should you have any further questions or concerns please do not hesitate to contact us Respectfully Marlon * ***s Auto ***[email protected]
Sent: Wednesday, November 04, 12:PMSubject: ID *** November 4, Revdex.com of Metropolitan Houston WLoop South, STeHoustonTXDear Sirs
We are in receipt of your letter DD which details the complaint of Mr*** *** ***We believe the facts of the interaction were not completely provided by Mr***Our recollection of the events are as follows, Mr*** brought the truck to us, indicating he did not want to have it repaired and as long as he got $9,000.00 we could keep the truckThe initial estimate by the insurance company was $4429.60. We informed Mr*** of this and indicated that the Insurance Company might have left out repairs to certain damaged components, however to prove this it would require us doing a meticulous disassembly, inspection and Estimate to determine the extent of all the damagesMr*** gave us the approval to proceedThe disassembly and Inspection was done and the revised Estimate was forwarded to the Insurance Company as a supplement, the Insurance Company subsequently did a re-inspection and approved the supplement request in the amount of $4581.83 This revised amount was communicated to Mr*** who indicated he changed his mind about giving us the truck as long as he received $9000. after he was told of the amount the Insurance Company had approved ( $9011.43), but wanted an additional $5000.00. We indicated we would not be interested in purchasing the vehicle at that priceMr*** indicted he would like to remove the truck from our facility and asked what was the amount due, we indicated the total amount due was $Mr*** became very annoyed as to why he should pay this amount and offered the amount of $which we respectfully declinedAt which time he threatened to call the City, report us to the Insurance Company and any other treat he could imagine, he also called the Sheriff dept., indicating he had not provided approval for any work to be done, a copy of the signed work order and the invoice were given to them and they left. Mr *** vehicle a *** *** *** *** truck (3/Ton) was severely damaged in the accident and to do a meticulous disassemble and inspection along with dealing with the Insurance adjuster and the customer, consumed a sizeable amount of resources and required a high level of expertise, therefore our invoice reflected thisSubsequent, to all of this including reporting to the Revdex.com, Mr *** contacted us and apologized for his actions and asked if we could provide a discounted amount, we agreed to a final amount of $2500., at the time of writing our response Mr *** has already paid the $and collected his vehicleWe also take this time to thank you for your efforts in being a neutral third party in helping to resolve issues of this nature, and should you have any further questions or concerns please do not hesitate to contact us Respectfully Marlon * ***s Auto ***[email protected]