Vanessa Mooney Jewelry

Hello Revdex.com Team,
I sent *** *** a necklace that I needed to be repaired from a previous purchaseNecklace was repaired, sent back to me, but when the box arrived, the necklace was stolen and I was left with an ripped open, empty boxI reached out to **, and FedExI have multiple e-mails to **, and FedEx asking about the procedure, which has been join on for months, unresolvedFexEx said they need an authorization form from **, yet would not give me the form directly to send to **When I emailed **, they told me that they completed the form, and it should be taken care ofA month later, I contacted FedEx, and they haven't received any authorization formI am extremely frustrated at the dismissal I have received, and lack of care that nothing has been doneI have photos of the ripped open box, and case information from FedEx:
FedEx: ***
Case ***
Tracking/Barcode ***
*** *** information:
Order ***