Revdex.com:At this time, I have not been contacted by Vanguard-healthcare-products regarding complaint ID [redacted] .However, I made my purchase through [redacted] I escalated my complaint to a claimI have received reimbursement.Sincerely, [redacted] ***
At this time, I have been contacted directly by Vanguard Healthcare Products regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] The only response I received from a representative of Vanguard Healthcare Products (someone named ***) was a question by email asking me if my issue had been resolved? My response was, "You know very well that the issue has not been resolved!" Vanguard received the product they sent me on May **, back unopened when I returned iton June * They received it back on June *, and therefore they have both the product back and my $which they refuse to re-credit my credit card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: At this time, my complaint, ID [redacted] regarding Vanguard Healthcare Products has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The business has responded Please see below: In regards to Complaint [redacted] , we are deeply and sincerely sorry that [redacted] is dissatisfied with our product, NailClenZ, and has had a poor experience with itHowever, we will be defending ourselves against the complaint filed by [redacted] ***, as we feel it prudent to make the Revdex.com aware that her complaint is dishonest and is misrepresenting the order she is using as the basis of her complaint [redacted] ***’s order was incredibly difficult to track down in our system archives, as she used three different variations of her name throughout the duration of time we have record of her as one of our customersThe names she has used are [redacted] ***, which appears on her official Revdex.com complaint, Candace Reed, which appears in our customer support email archives, and [redacted] *., which is the name under which she ordered our productFor simplicity’s sake, I will refer to her hereafter as [redacted] to ensure that our defense and dispute of her complaint is coherent, cohesive, and readily understandableTo begin, I will quote the complaint that [redacted] filed with the Revdex.com on October *, 2015, verbatim and in full: “I ordered this company’s anti-fungal nail treatment earlier this year, The cost for three bottles was $plus change($99+tax) Used for months without successI e-mailed them asking for a refund at the listed [redacted] and [redacted] I was called back and told that the refund was within the first thirty days of use onlyGive Me A Break! Nails do not grow out that fastSuccess and noticeable improvement did not show within daysThe company’s website advertising does not state day resultsof my toenails are fungalRemoval did not help, even with the use of OTC creamsThis product did not help when used as directed for monthsI am on a limited income and $is a lot of my monthly income.” (sic) In an email sent to our customer support team that same day, she stated the following: “I, carol reed, ordered and used your product over a month period this year, The bottles cost me $+ tax($and change)It did not help to reduce or prevent fungus nails from re-occurring where the nail previously was manually removed by meThe nails became easier to cut, but even though I continued to treat the nail bed with your product after the nail was removed, it grew back fungalI do not have any product to mail back to youIn desperation I used it to the last dropYou may also see in your records that I attempted to re-order your productWhen I denied joining your automatic refill list my order was canceled and card reimbursedI am on a limited income, and $is a lot of money to meCould you please refund my money? Please e-mail me about the refundI am sure you can refund to my pay pal account or my debit cardI don't remember how I paidThank you so much.” (sic) The way that [redacted] has presented her complaint is misleading and false, as our records of her transaction with us (order ID #***) unanimously disprove her statements and the details thereinAs I have previously stated, [redacted] ***’s order (#***) was very difficult to find in our system to corroborate with her Revdex.com complaint; this is because she ordered our NailClenZ product, but emailed the customer support team for a different product of ours, PurNail; she also references PurNail in her Revdex.com complaint, as quoted aboveThese products, though they were formulated to treat the same condition (onychomycosis, or nail fungus) are not the same and have different websites, marketing, packaging, customer support teams, and return periods [redacted] ***’s order, #***, was for a three-pack of NailClenZ, and cost her $plus tax and shipping, which totaled $She claims in her complaint that “the company’s website does not state day results”, which is true--we do not promise results in daysHowever, we do clearly state that NailClenZ has a day return policy, which appears on the bottom of the NailClenZ official site’s main pages and also here: [redacted] When she ordered NailClenZ, she agreed to the terms stated on the website’s return policy page, which specifies a day return periodRegarding [redacted] ***’s October email, she requested a refund for the full amount of her purchase, order #***Our digital shopping cart records, which we can provide screenshots for, clearly and explicitly state that she was refunded, in full, including her cost of shipping, for the total amount of $106.85, on September **, As such, because she has already been refunded for more than the amount she requested in her complaint as her desired settlement, we will not be amenable to settling with her for $She already has her desired settlement, and had the funds returned to her accounts weeks before she emailed [redacted] , which was not the proper support team to reach out to in the first place, and filed her Revdex.com complaintOur digital shopping cart also shows that [redacted] is falsifying when her order was placed on her Revdex.com complaintNote how she does not use a date when referring to her original order in both the body of her complaint and her October [redacted] email--this is because she claims to have had NailClenz for six months prior to seeking a refund from us (February *, according to her complaint background), when our first and only record of her placing an order with us is on September **, 2015, mere days before she received both her order in the mail and was refundedFurther, in her October [redacted] email to [redacted] , [redacted] claims to have attempted to subscribe to a renewal system for NailClenZ for automatic replacement shipments on a regular basisWe do not offer such a service for any of our productsWe charge each time a new order is placed with us, including those placed by returning customers, as we do not have a desire to offer subscription or automatic renewal services for our productsWe are concerned by the nature of this dispute, as [redacted] appears to be attempting to mislead and “double dip” from us by filing a complaint with the Revdex.comIn an effort to resolve this matter quickly, honestly, and cooperatively, I can and will provide screenshots of our websites, [redacted] ***’s October [redacted] email, her order in our digital shopping cart for NailClenZ, among other documentation or resources that the Revdex.com may find beneficial in the ruling of this dispute
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved After several vague emails I instructed the business to process a refund and received a reply that my order would be processed immediately Hopefully, they do mean the refund will be processed immediately Thank you for your assistance Sincerely, [redacted] ***
[redacted] s method of contacting us for customer support was not done through the proper channelsThe phone number that he had contacted was disconnected sometime ago, but directs people to use our email address ( [redacted] ) for assistance [redacted] also called the Order taking number for customer support, but they can assist people in these matters either, and direct them to the email address previously mentionedWhen we finally became aware of [redacted] s problem, we worked to try and resolve the issueThe money has since been refunded to his account, and we feel the issue has been resolved We have since taken further precautions to make sure that new customers do not have similar issues and are directed to the proper customer support channels
Purnails is a scamClose the websiteDanger! Danger! Don't give in to their adThey only take your money (NO PRODUCT RECEIVED, NO CONTACT NUMBER, NO RESPONSE ON EMAIL)
Revdex.com:At this time, I have not been contacted by Vanguard-healthcare-products regarding complaint ID [redacted] .However, I made my purchase through [redacted] I escalated my complaint to a claimI have received reimbursement.Sincerely, [redacted] ***
At this time, I have been contacted directly by Vanguard Healthcare Products regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] The only response I received from a representative of Vanguard Healthcare Products (someone named ***) was a question by email asking me if my issue had been resolved? My response was, "You know very well that the issue has not been resolved!" Vanguard received the product they sent me on May **, back unopened when I returned iton June * They received it back on June *, and therefore they have both the product back and my $which they refuse to re-credit my credit card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: At this time, my complaint, ID [redacted] regarding Vanguard Healthcare Products has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Charm Pros regarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The business has responded Please see below: In regards to Complaint [redacted] , we are deeply and sincerely sorry that [redacted] is dissatisfied with our product, NailClenZ, and has had a poor experience with itHowever, we will be defending ourselves against the complaint filed by [redacted] ***, as we feel it prudent to make the Revdex.com aware that her complaint is dishonest and is misrepresenting the order she is using as the basis of her complaint [redacted] ***’s order was incredibly difficult to track down in our system archives, as she used three different variations of her name throughout the duration of time we have record of her as one of our customersThe names she has used are [redacted] ***, which appears on her official Revdex.com complaint, Candace Reed, which appears in our customer support email archives, and [redacted] *., which is the name under which she ordered our productFor simplicity’s sake, I will refer to her hereafter as [redacted] to ensure that our defense and dispute of her complaint is coherent, cohesive, and readily understandableTo begin, I will quote the complaint that [redacted] filed with the Revdex.com on October *, 2015, verbatim and in full: “I ordered this company’s anti-fungal nail treatment earlier this year, The cost for three bottles was $plus change($99+tax) Used for months without successI e-mailed them asking for a refund at the listed [redacted] and [redacted] I was called back and told that the refund was within the first thirty days of use onlyGive Me A Break! Nails do not grow out that fastSuccess and noticeable improvement did not show within daysThe company’s website advertising does not state day resultsof my toenails are fungalRemoval did not help, even with the use of OTC creamsThis product did not help when used as directed for monthsI am on a limited income and $is a lot of my monthly income.” (sic) In an email sent to our customer support team that same day, she stated the following: “I, carol reed, ordered and used your product over a month period this year, The bottles cost me $+ tax($and change)It did not help to reduce or prevent fungus nails from re-occurring where the nail previously was manually removed by meThe nails became easier to cut, but even though I continued to treat the nail bed with your product after the nail was removed, it grew back fungalI do not have any product to mail back to youIn desperation I used it to the last dropYou may also see in your records that I attempted to re-order your productWhen I denied joining your automatic refill list my order was canceled and card reimbursedI am on a limited income, and $is a lot of money to meCould you please refund my money? Please e-mail me about the refundI am sure you can refund to my pay pal account or my debit cardI don't remember how I paidThank you so much.” (sic) The way that [redacted] has presented her complaint is misleading and false, as our records of her transaction with us (order ID #***) unanimously disprove her statements and the details thereinAs I have previously stated, [redacted] ***’s order (#***) was very difficult to find in our system to corroborate with her Revdex.com complaint; this is because she ordered our NailClenZ product, but emailed the customer support team for a different product of ours, PurNail; she also references PurNail in her Revdex.com complaint, as quoted aboveThese products, though they were formulated to treat the same condition (onychomycosis, or nail fungus) are not the same and have different websites, marketing, packaging, customer support teams, and return periods [redacted] ***’s order, #***, was for a three-pack of NailClenZ, and cost her $plus tax and shipping, which totaled $She claims in her complaint that “the company’s website does not state day results”, which is true--we do not promise results in daysHowever, we do clearly state that NailClenZ has a day return policy, which appears on the bottom of the NailClenZ official site’s main pages and also here: [redacted] When she ordered NailClenZ, she agreed to the terms stated on the website’s return policy page, which specifies a day return periodRegarding [redacted] ***’s October email, she requested a refund for the full amount of her purchase, order #***Our digital shopping cart records, which we can provide screenshots for, clearly and explicitly state that she was refunded, in full, including her cost of shipping, for the total amount of $106.85, on September **, As such, because she has already been refunded for more than the amount she requested in her complaint as her desired settlement, we will not be amenable to settling with her for $She already has her desired settlement, and had the funds returned to her accounts weeks before she emailed [redacted] , which was not the proper support team to reach out to in the first place, and filed her Revdex.com complaintOur digital shopping cart also shows that [redacted] is falsifying when her order was placed on her Revdex.com complaintNote how she does not use a date when referring to her original order in both the body of her complaint and her October [redacted] email--this is because she claims to have had NailClenz for six months prior to seeking a refund from us (February *, according to her complaint background), when our first and only record of her placing an order with us is on September **, 2015, mere days before she received both her order in the mail and was refundedFurther, in her October [redacted] email to [redacted] , [redacted] claims to have attempted to subscribe to a renewal system for NailClenZ for automatic replacement shipments on a regular basisWe do not offer such a service for any of our productsWe charge each time a new order is placed with us, including those placed by returning customers, as we do not have a desire to offer subscription or automatic renewal services for our productsWe are concerned by the nature of this dispute, as [redacted] appears to be attempting to mislead and “double dip” from us by filing a complaint with the Revdex.comIn an effort to resolve this matter quickly, honestly, and cooperatively, I can and will provide screenshots of our websites, [redacted] ***’s October [redacted] email, her order in our digital shopping cart for NailClenZ, among other documentation or resources that the Revdex.com may find beneficial in the ruling of this dispute
Revdex.com:At this time, I have not been contacted by Vanguard-healthcare-products regarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved After several vague emails I instructed the business to process a refund and received a reply that my order would be processed immediately Hopefully, they do mean the refund will be processed immediately Thank you for your assistance Sincerely, [redacted] ***
[redacted] s method of contacting us for customer support was not done through the proper channelsThe phone number that he had contacted was disconnected sometime ago, but directs people to use our email address ( [redacted] ) for assistance [redacted] also called the Order taking number for customer support, but they can assist people in these matters either, and direct them to the email address previously mentionedWhen we finally became aware of [redacted] s problem, we worked to try and resolve the issueThe money has since been refunded to his account, and we feel the issue has been resolved We have since taken further precautions to make sure that new customers do not have similar issues and are directed to the proper customer support channels
Purnails is a scamClose the websiteDanger! Danger! Don't give in to their adThey only take your money (NO PRODUCT RECEIVED, NO CONTACT NUMBER, NO RESPONSE ON EMAIL)