Vanguard Innovations

Complaint: I am rejecting this response because: As I've stated in my original complaint, once a credit has been charged off, it cannot continue to be reported on a monthly basis I understand it will remain on my credit report for years, however monthly reporting as "failure to pay" indicates it remains as an asset on the original creditors books and was not closed which it was in February I want this rectified with all credit bureaus Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11134866, and find that this resolution is satisfactory to me Regards, A [redacted]

Thank you for forwarding the complaint from our member, D [redacted] ***We take these issues very seriously as member satisfaction is the highest priority at our institutionWe have investigated this matter thoroughly and have concluded that Coasthills Credit Union did not violate any laws regarding collections, or repossessionsAdditionally, our procedures are very detailed regarding fair and gracious member treatment, member-centric solution development, and professionalism in all interactions with our members and community.MrS***'s purchase of a BMW Xi was funded by Coasthills Credit Union on May 5, for $7,(total purchase price was $16,735.00)The member made a down payment of $7,and purchased a service contract for $3,565.00.Coasthills Credit Union was notified on December 4, by MrS [redacted] that his vehicle was involved in an accidentAt the time of the accident MrS [redacted] did not have the vehicle covered by any insurance policy; however, Coast Hills force placed Collateral Protection Insurance (CPI) to protect the collateral securing MrS***'s LoanBecause MrS [redacted] was fully aware of the force placed policy, the day we were contacted about the accident he asked if he could file a borrower's claimThe credit union informed MrS [redacted] that he could file a borrower's claim, but it would not cover the repairs on the vehicle, it would instead be applied to the amount owed on the loan and would reduce the outstanding balance accordingly- Coasthills had a conversation with the repair shop on December 29, and was notified that the initial estimate to repair the collateral was approximately $5,The mechanic performing the work asked MrS [redacted] for a $2,deposit to begin repairing the vehicle with the minimal amount of work necessary to make the vehicle operable.MrS [redacted] called our offices on January 2, and spoke with Chad Johnson (Assistant Vice President of Collections) about having the proceeds of the borrower's claim applied to the repair costsMrS [redacted] was informed this request would not be approved and the proceeds would be applied to the outstanding balance of the loan, as previously statedMrS [redacted] accepted that response and informed MrJohnson that he would continue to honor his obligation regardless of the repairs being performed/not performed or if he had possession of the collateral.As a result of the borrower's claim filed by MrS***, a check was received from Southwest Business Corporation (SWBC) on January 7, in the amount of $1,and was applied to the outstanding balance of the loan owed to the credit unionOn January 26, 2015, the collateral was repossessed from the repair shop because MrS [redacted] did not pay the money to have the work performed and the loan was days delinquentTo take possession of the collateral, Coasthills paid $1,to the repair shop for accrued storage fees.The following is a list of monies applied to MrS***'s auto loan with Coasthills Credit Union:• December 31, 2014: $(Payment – days delinquent – 10/8/due date)• January 7, 2015: $1,(Proceeds from borrower's claim filed by MrS***)• March 30, 2015: $(Proceeds from liquidating the loan collateral at auction)• June 25, 2015: $1,(Partial refund of the service contract)At this time, MrS***'s outstanding deficiency balance is $4,and the loan is currently days delinquent.Please feel free to contact me if you have any questions.Sincerely,D [redacted] Vice President – Lending and Collections Coasthills Credit Union

Due-diligence and research for this complaint was completed. CoastHills reviewed all the instances made by early stage collections team and confirming that all calls placed to attempt to resolve were made to phone number member requested as primary contact number. The address that we... have confirmed for borrower listed as correct address in complaint. On 5/13/15 and 1/3/17 – Member completed online loan application with current address and phone number. On 6/21/16 – Member information for Employer, occupation, work and home number were updated in the system. On 12/2/2017 CoastHills reached out to the member at telephone number member confirmed as correct, there was no answer. An e-mail was sent to primary member. On 12/2/2017 CoastHills reached out to confirmed joint borrower, she was informed of the negative impact to her credit history as well as her responsibility to repay. She disclosed it was member’s responsibility to repay. On 12/4/2017 CoastHills called Member number that was provided and left a message On 12/4/2017 CoastHills received a return phone call from Member. Borrower explained that for personal reasons he was unable to make payment to his loan. Informed member of responsibility to repay by he or the Joint owner on the credit card. He reiterated that he would be unable to repay for the loan. CoastHills did inform the member that we would review all options including executing our right to offset from all responsible parties for this loan per the signed loan liner that reads: “You grant us a security interest in all individual and joint share and/or deposit accounts you have with us owe and in the future to secure what you owe under the LOANLINER Credit and Security Agreement.” Since both members were engaged by collections team and declined voluntary payment options, CoastHills enacted right to offset from the responsible party joint member’s account to limit potential losses and reduce the negative impact to both the borrower’s and joint borrower’s credit history. Collections will continue to contact all responsible parties with the information on file for outstanding debt as well as inform them of all changes in status, risk, and negative impact in accordance to the Fair Debt Collections Practices Act. On 12/11/2017 joint borrower called and requested copies of all statements issued for this Visa. As she is joint borrower on the loan, it is her right to receive them. CoastHills will be disclosing all requested information to the responsible parties. In the effort to help the borrower with his financial hardship, CoastHills submitted a loan protection insurance claim with the last date of employment on 12/18/2016. In the interim the borrowers remain responsible for monthly repayments until the loan has been paid in full. If member would like to speak to someone other than our collectors, he is welcomed to contact our collections manager who is aware of the situation at 805-733-7600 or toll free at (800) 262-4488.

Complaint: 11857426I am rejecting this response because: This account was closed February 1, All I am disputing it that it is continually being reported as "failure to pay" to the credit bureaus each month I have NEVER been contacted by the original creditor in attempt to collect this debt as they've stated Now attempts to collect are "time barred" as the account was closed 02/01/ (Which the business also acknowledged in the original response) Why would I bring this up so many years later if I was previously aware of it? I am just asking Coast Hills to please correct this error after the closure 02/01/2011.Regards, [redacted]

Complaint: 11843694 I am rejecting this response because: For one, I have had many conversations with Coast Hilla on my mothers behalf with her consent each time. Both in person and on the phone, so the claim that that's why you won't negotiate with me is flimsy. In regards to the predatory lending, I spoke with one of your employees who said that the 2.9 APR she thought she was getting was the percentage rate that she would have gotten if her car would have been 2009 or newer., which it isn't. Since my mom is not in the business of making up random numbers, I believe what happened was she went in, was told that she could get 2.9% for her car because they hadn't physically seen it and didn't know the year, and then after they knew the year, they didn't make it clear to her that the APR was rising, they only put the correct APR on the form and only went through it at the very end, most likely quickly when she had already made up her mind on the 2.9 so she didn't hear it. It is true that my mom should have read the contract more thoroughly, but that can be explained by both her age and the large amount of trust that she had in Coast Hills before entering into this agreement and feeling like they would never say something and then change it on her like that. I know that it's legal what they did, I know they have the contract proving the crappy loan that they sold to my mother, I am arguing that this is not the way a small credit union should do business because it so much relies on the community support. For people like me who are constantly trying to keep my mom out of falling victim to internet scams, telemarketers, etc I did not think that I needed to worry about Coast Hils, too. Regards, J [redacted]

The complaint concerns a surrendered vehicle subject to CoastHills Credit Union's repossession process The last payment date was 07/and the loan was charged off 2/2011. There have been no changes to the balance of this charged off loan and although outside the statute of limitation
for pursuing the recovery through legal means in court, in accordance with the Fair Debt Collections Practices Act (FDCPA) and in response to the time-barred statement outlined in the compliant, CoastHills Credit Union retains the ability to continue collection efforts on this loan. Current credit history reporting of a “Voluntary surrendered charged off loan” is valid and reflects the accurate history for this loan CoastHills Credit Union is compliant with the Fair Credit Reporting Act (FCRA) requirements by reporting accurately the dates of the impact to this tradeline After the review of this loan, CoastHills Credit Union determined we are compliant with the Fair Credit Reporting Act (FCRA) requirements on reporting accurate data to the credit rating associations

CoastHills Credit Union complies with Visa rules in
regards
to issuing provisional credit in cases of credit card fraud.CoastHills has refunded all fees and interest associated
with the fraud charges in question and has issued provisional credit as of
April 12, with an effective date of April 13, The member was never more than days past due on the paymentConsequently, there is no impact on reporting the credit history

Complaint:
I am rejecting this response because:The case was closed but not resolvedAfter reading their response, I have to point out their dishonestyI feel they did exactly what they have done with my situation in the last few years, minimized the problem.After getting off the phone with Diane Zavala, our conversation ended with her stating that I would receive a package in the mail to figure out a payment plan for my credit cardInstead of doing what was said, Coasthills tapped into my mother's savings account to take the payment out themselves without talking to my mother or myself about that actionThat action was never agreed upon.I am not opposed to paying the credit cardThat is not what this is aboutI have fallen on hard times and that is what I made clear to her and so she provided the other payment optionThe paperwork never came. On top of all of this, they blocked my credit card AND debit cardEven after they forcefully withdrew the payment from my mother's account without her knowledge, which then brought the credit card up to date, they still locked my credit cardIt does not make sense to do that when it is up to date THEN block my debit card as well without any explanationI noticed that my cards were blocked after I filed a complaint with the Revdex.com.I feel their actions have been very unprofessionalThis has caused a lot of strain on our familyHaving to deal with their dishonesty would make one give up but we can't give this upWe feel something is really going on that is not right and hope they are not doing this to others as wellPlease, look into this or tell us what steps we might be able to take to help this situation. Thank you
Regards,
M*** ***

Thank you for forwarding the complaint from our member, D[redacted]. We take these issues very seriously as member satisfaction is the highest priority at our institution. We have investigated this matter thoroughly and have concluded that Coasthills Credit Union did not violate any laws regarding...

collections, or repossessions. Additionally, our procedures are very detailed regarding fair and gracious member treatment, member-centric solution development, and professionalism in all interactions with our members and community.Mr. S[redacted]'s purchase of a BMW 325 Xi was funded by Coasthills Credit Union on May 5, 2014 for $7,068.85 (total purchase price was $16,735.00). The member made a down payment of $7,600.00 and purchased a service contract for $3,565.00.Coasthills Credit Union was notified on December 4, 2014 by Mr. S[redacted] that his vehicle was involved in an accident. At the time of the accident Mr. S[redacted] did not have the vehicle covered by any insurance policy; however, Coast Hills force placed Collateral Protection Insurance (CPI) to protect the collateral securing Mr. S[redacted]'s Loan. Because Mr. S[redacted] was fully aware of the force placed policy, the day we were contacted about the accident he asked if he could file a borrower's claim. The credit union informed Mr. S[redacted] that he could file a borrower's claim, but it would not cover the repairs on the vehicle, it would instead be applied to the amount owed on the loan and would reduce the outstanding balance accordingly. - Coasthills had a conversation with the repair shop on December 29, 2014 and was notified that the initial estimate to repair the collateral was approximately $5,000. The mechanic performing the work asked Mr. S[redacted] for a $2,500 deposit to begin repairing the vehicle with the minimal amount of work necessary to make the vehicle operable.Mr. S[redacted] called our offices on January 2, 2015 and spoke with Chad Johnson (Assistant Vice President of Collections) about having the proceeds of the borrower's claim applied to the repair costs. Mr. S[redacted] was informed this request would not be approved and the proceeds would be applied to the outstanding balance of the loan, as previously stated. Mr. S[redacted] accepted that response and informed Mr. Johnson that he would continue to honor his obligation regardless of the repairs being performed/not performed or if he had possession of the collateral.As a result of the borrower's claim filed by Mr. S[redacted], a check was received from Southwest Business Corporation (SWBC) on January 7, 2015 in the amount of $1,918.56 and was applied to the outstanding balance of the loan owed to the credit union. On January 26, 2015, the collateral was repossessed from the repair shop because Mr. S[redacted] did not pay the money to have the work performed and the loan was 109 days delinquent. To take possession of the collateral, Coasthills paid $1,000 to the repair shop for accrued storage fees.The following is a list of monies applied to Mr. S[redacted]'s auto loan with Coasthills Credit Union:• December 31, 2014: $333.97 (Payment – 83 days delinquent – 10/8/14 due date)• January 7, 2015: $1,918.56 (Proceeds from borrower's claim filed by Mr. S[redacted])• March 30, 2015: $700.00 (Proceeds from liquidating the loan collateral at auction)• June 25, 2015: $1,607.47 (Partial refund of the service contract)At this time, Mr. S[redacted]'s outstanding deficiency balance is $4,085.29 and the loan is currently 256 days delinquent.Please feel free to contact me if you have any questions.Sincerely,D[redacted] Vice President – Lending and Collections Coasthills Credit Union

Complaint: 11857426
I am rejecting this response because:
As I've stated in my original complaint, once a credit has been charged off, it cannot continue to be reported on a monthly basis.  I understand it will remain on my credit report for 7 years, however monthly reporting as "failure to pay" indicates it remains as an asset on the original creditors books and was not closed which it was in February 2011.  I want this rectified with all 3 credit bureaus.
Regards,
[redacted]

CoastHills Credit Union started the Dormant Fee in February
CoastHills provided notice concerning the Dormant Account fee along with
several other fees to all members more than days in advance of charging the
fees
The member states he was unaware of the Dormant
Account
FeesWhen this same type of incident occurred in 2014, he was refunded three
Dormant Account Fees in question on October 6, No October statement
provided due to privacy concerns, however it is available upon member requestHe
states he did not receive notification prior to the fees appearing October
On his quarterly statement covering July 1, to September 30, 2015,
there were three warnings about approaching dormancy with requests to contact
CoastHills Credit UnionThe member did not contact CoastHills until January
after receiving his December statementDue to no contact from the member
during or after the notification period, CoastHills charged the Dormant Account
Fees as are publicly posted on the website within the fee schedule
For the member's protection, CoastHills Credit Union does
request a signed account closure request.
CoastHills requests the signatures for remote account closures to
safeguard our members against fraudThe signed account closure request may be
faxed to Member Services: (805) 733-or mailed to CoastHills Credit Union,
P.OBox 200, Lompoc, CA 93438-Upon receipt of the signed written account
closure request, CoastHills will refund the Dormant Account fees and mail a
check for the full current account balance and fees to the address of record

Complaint: 11843694
I am rejecting this response because: For one, I have had many conversations with Coast Hilla on my mothers behalf with her consent each time. Both in person and on the phone, so the claim that that's why you won't negotiate with me is flimsy. In regards to the predatory lending, I spoke with one of your employees who said that the 2.9 APR she thought she was getting was the percentage rate that she would have gotten if her car would have been 2009 or newer., which it isn't. Since my mom is not in the business of making up random numbers, I believe what happened was she went in, was told that she could get 2.9% for her car because they hadn't physically seen it and didn't know the year, and then after they knew the year, they didn't make it clear to her that the APR was rising, they only put the correct APR on the form and only went through it at the very end,  most likely quickly when she had already made up her mind on the 2.9 so she didn't hear it. It is true that my mom should have read the contract more thoroughly, but that can be explained by both her age and the large amount of trust that she had in Coast Hills before entering into this agreement and feeling like they would never say something and then change it on her like that. I know that it's legal what they did, I know they have the contract proving the crappy loan that they sold to my mother, I am arguing that this is not the way a small credit union should do business because it so much relies on the community support. For people like me who are constantly trying to keep my mom out of falling victim to internet scams, telemarketers, etc I did not think that I needed to worry about Coast Hils, too.
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11134866, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

Complaint: 11857426I am rejecting this response because:  This account was closed February 1, 2011.  All I am disputing it that it is continually being reported as "failure to pay" to the credit bureaus each month.  I have NEVER been contacted by the original creditor in attempt to collect this debt as they've stated.  Now attempts to collect are "time barred" as the account was closed 02/01/2011.  (Which the business also acknowledged in the original response)  Why would I bring this up so many years later if I was previously aware of it?  I am just asking Coast Hills to please correct this error after the closure 02/01/2011.Regards,[redacted]

CoastHills Credit Union received Ms. L[redacted]'s complaint letter to the Revdex.com dated August 8, 2017. Ms. L[redacted] received and agreed to the Truth In Savings and Account Agreement when she signed to open the account in 2008. In accordance with the Change In Terms and Conditions located in...

the same account disclosures, on January 3, 2013, CoastHills sent a notice to all members regarding changes to the fee schedule to include notice of a monthly fee for inactivity on accounts after 365 days. The fee went into effect on February 15, 2013. CoastHills Credit Union did contact Ms. L[redacted] prior to charging any monthly fee via your statement dated 07-01-2015 to 09-30-2015, originally sent in October 2015. Upon Ms. L[redacted]'s contact with the Call Center, CoastHills issued a partial fee refund she requested as a courtesy on June 28, 2017. Upon receipt of other communication, Ms. L[redacted] was provided a copy of all of the documentation referenced in this response. If she did not receive it, then she may request it directly from the CoastHills.

CoastHills Credit Union is not a predatory lender. At no time in the past did, nor does CoastHills Credit Union have current knowledge or indication that the Member has been declared medically or mentally incompetent to enter into contracts. As such, if the Member has been declared incompetent and...

the daughter who is making the complaint is legally responsible for the member, then CoastHills Credit Union will negotiate with the daughter upon receipt of proper documentation, otherwise all negotiations and conversations will happen between CoastHills Credit Union and our Member due to privacy concerns. It is up to a Member to decide if a loan refinance is in their best interest prior to signing the loan documents. The Member agreed to the Annual Percentage Rate by signing and entering into the loan contract in 2015. Said contract clearly states the Annual Percentage Rate in compliance with Federal Lending Regulations.

Due-diligence and research for this complaint was completed.  CoastHills reviewed all the instances made by early stage collections team and confirming that all calls placed to attempt to resolve were made to phone number member requested as primary contact number.  The address that we...

have confirmed for borrower listed as correct address in complaint. On 5/13/15 and 1/3/17 – Member completed online loan application with current address and phone number. On 6/21/16 – Member information for Employer, occupation, work and home number were updated in the system. On 12/2/2017 CoastHills reached out to the member at telephone number member confirmed as correct, there was no answer.  An e-mail was sent to primary member.  On 12/2/2017 CoastHills reached out to confirmed joint borrower, she was informed of the negative impact to her credit history as well as her responsibility to repay.  She disclosed it was member’s responsibility to repay.  On 12/4/2017 CoastHills called Member number that was provided and left a message On 12/4/2017 CoastHills received a return phone call from Member.  Borrower explained that for personal reasons he was unable to make payment to his loan.  Informed member of responsibility to repay by he or the Joint owner on the credit card.  He reiterated that he would be unable to repay for the loan.  CoastHills did inform the member that we would review all options including executing our right to offset from all responsible parties for this loan per the signed loan liner that reads: “You grant us a security interest in all individual and joint share and/or deposit accounts you have with us owe and in the future to secure what you owe under the LOANLINER Credit and Security Agreement.” Since both members were engaged by collections team and declined voluntary payment options, CoastHills enacted right to offset from the responsible party joint member’s account to limit potential losses and reduce the negative impact to both the borrower’s and joint borrower’s credit history.     Collections will continue to contact all responsible parties with the information on file for outstanding debt as well as inform them of all changes in status, risk, and negative impact in accordance to the Fair Debt Collections Practices Act.  On 12/11/2017 joint borrower called and requested copies of all statements issued for this Visa. As she is joint borrower on the loan, it is her right to receive them. CoastHills will be disclosing all requested information to the responsible parties.  In the effort to help the borrower with his financial hardship, CoastHills submitted a loan protection insurance claim with the last date of employment on 12/18/2016.  In the interim the borrowers remain responsible for monthly repayments until the loan has been paid in full.  If member would like to speak to someone other than our collectors, he is welcomed to contact our collections manager who is aware of the situation at 805-733-7600 or toll free at (800) 262-4488.

Hello Ms. E[redacted], In reply to your rejection of our response, please refer 15 U.S. Code § 1681s–2 - Responsibilities of furnishers of information to consumer reporting agencies. We have acknowledged your complaint, processed a credit dispute for the tradeline in question and have found that we are reporting this accurately.  Our responsibility of furnishing information is in compliance with the code and the Fair credit lending act.  This Tradeline was in fact a charged off loan and we have accounted internally for the state of this account.  This account is currently being worked by our collections agency, and we continue to pursue our right to collect on the loan.  The charge-off reporting is a true reflection of the tradeline.    Unless additional information is provided to support that this tradeline is being reported inaccurately, the loan will continue to reflect as it indicated in the original response to the complaint and to the dispute submitted on 12/7/2016 to the credit reporting agencies.