Initial Business Response / [redacted] (1000, 5, 2014/09/10) */ Customer failed to give us his Xcel Energy cr until after the rebate had expiredWe called the customer three times: 7/7/- Customer Hung up on us 7/24/- Left Message 7/30/14-Left message and told him we needed it by 7/30/end of day as this was the last day to file a rebate After three attempts we sent him the forms so he could fill it out himself and get it in He was never eligible for a $rebate and per his contract it was a $rebate from Xcel EnergyThis is not a rebate from Sedgwick or any of our manufacturers but from Xcel Energy and their requirements and timeline are out of our controlBecause the customer failed to give us his Xcel energy number when requested it is his error in not getting the rebateWe did verify we were calling the right phone number and keep notes on these call attempts as we want our customers to get these rebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, Sedgwick representative argues that I hung up on them on 7/7/Why should I do it? I am getting moneyIt does not make senseSecondly, I am not aware of any message getting from themThird, Sedgwick argues sending the document to me on time that I should fileIt is not trueProof for that is the attached envelope with documentEnvelope has a date on it (09/03/2014)Yes they sent the document to me on September 3, I believe that they realized making the mistakeI scanned the envelope to show the date on it and I have the original envelope (with inside rebate form) with meI am asking the company to honor their deal and send me my rebate Final Business Response / [redacted] (4000, 9, 2014/09/11) */ Due to the fact that this rebate is administered by another business and not in our control it is not our liabilityHowever, I will agree to giving customer a one year plus plan to resolve this complaintThe value of the plan is $and therefore exceeds his rebate amountAnnual maintenance is required by all equipment manufacturers to maintain warranty so this is a more than fair offer to resolve this
Initial Business Response / [redacted] (1000, 5, 2014/09/10) */ Customer failed to give us his Xcel Energy c
r until after the rebate had expiredWe called the customer three times: 7/7/- Customer Hung up on us 7/24/- Left Message 7/30/14-Left message and told him we needed it by 7/30/end of day as this was the last day to file a rebate After three attempts we sent him the forms so he could fill it out himself and get it in He was never eligible for a $rebate and per his contract it was a $rebate from Xcel EnergyThis is not a rebate from Sedgwick or any of our manufacturers but from Xcel Energy and their requirements and timeline are out of our controlBecause the customer failed to give us his Xcel energy number when requested it is his error in not getting the rebateWe did verify we were calling the right phone number and keep notes on these call attempts as we want our customers to get these rebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, Sedgwick representative argues that I hung up on them on 7/7/Why should I do it? I am getting moneyIt does not make senseSecondly, I am not aware of any message getting from themThird, Sedgwick argues sending the document to me on time that I should fileIt is not trueProof for that is the attached envelope with documentEnvelope has a date on it (09/03/2014)Yes they sent the document to me on September 3, I believe that they realized making the mistakeI scanned the envelope to show the date on it and I have the original envelope (with inside rebate form) with meI am asking the company to honor their deal and send me my rebate Final Business Response / [redacted] (4000, 9, 2014/09/11) */ Due to the fact that this rebate is administered by another business and not in our control it is not our liabilityHowever, I will agree to giving customer a one year plus plan to resolve this complaintThe value of the plan is $and therefore exceeds his rebate amountAnnual maintenance is required by all equipment manufacturers to maintain warranty so this is a more than fair offer to resolve this