Initial Business Response /* (1000, 5, 2014/09/10) */
Customer failed to give us his Xcel Energy cr until after the rebate had expired. We called the customer three times:
7/7/14 - Customer Hung up on us
7/24/14 - Left Message
7/30/14-Left message and told him we needed it by...
7/30/14 end of day as this was the last day to file a rebate.
After three attempts we sent him the forms so he could fill it out himself and get it in.
He was never eligible for a $300 rebate and per his contract it was a $150 rebate from Xcel Energy. This is not a rebate from Sedgwick or any of our manufacturers but from Xcel Energy and their requirements and timeline are out of our control. Because the customer failed to give us his Xcel energy number when requested it is his error in not getting the rebate. We did verify we were calling the right phone number and keep notes on these call attempts as we want our customers to get these rebates.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, Sedgwick representative argues that I hung up on them on 7/7/2014. Why should I do it? I am getting money. It does not make sense. Secondly, I am not aware of any message getting from them. Third, Sedgwick argues sending the document to me on time that I should file. It is not true. Proof for that is the attached envelope with document. Envelope has a date on it (09/03/2014). Yes they sent the document to me on September 3, 2014. I believe that they realized making the mistake. I scanned the envelope to show the date on it and I have the original envelope (with inside rebate form) with me. I am asking the company to honor their deal and send me my rebate.
Final Business Response /* (4000, 9, 2014/09/11) */
Due to the fact that this rebate is administered by another business and not in our control it is not our liability. However, I will agree to giving customer a one year plus plan to resolve this complaint. The value of the plan is $219 and therefore exceeds his rebate amount. Annual maintenance is required by all equipment manufacturers to maintain warranty so this is a more than fair offer to resolve this.
Initial Business Response /* (1000, 5, 2014/09/10) */
r until after the rebate had expired. We called the customer three times:
Customer failed to give us his Xcel Energy c
7/7/14 - Customer Hung up on us
7/24/14 - Left Message
7/30/14-Left message and told him we needed it by...
7/30/14 end of day as this was the last day to file a rebate.
After three attempts we sent him the forms so he could fill it out himself and get it in.
He was never eligible for a $300 rebate and per his contract it was a $150 rebate from Xcel Energy. This is not a rebate from Sedgwick or any of our manufacturers but from Xcel Energy and their requirements and timeline are out of our control. Because the customer failed to give us his Xcel energy number when requested it is his error in not getting the rebate. We did verify we were calling the right phone number and keep notes on these call attempts as we want our customers to get these rebates.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, Sedgwick representative argues that I hung up on them on 7/7/2014. Why should I do it? I am getting money. It does not make sense. Secondly, I am not aware of any message getting from them. Third, Sedgwick argues sending the document to me on time that I should file. It is not true. Proof for that is the attached envelope with document. Envelope has a date on it (09/03/2014). Yes they sent the document to me on September 3, 2014. I believe that they realized making the mistake. I scanned the envelope to show the date on it and I have the original envelope (with inside rebate form) with me. I am asking the company to honor their deal and send me my rebate.
Final Business Response /* (4000, 9, 2014/09/11) */
Due to the fact that this rebate is administered by another business and not in our control it is not our liability. However, I will agree to giving customer a one year plus plan to resolve this complaint. The value of the plan is $219 and therefore exceeds his rebate amount. Annual maintenance is required by all equipment manufacturers to maintain warranty so this is a more than fair offer to resolve this.