Initial Business Response / [redacted] (1000, 7, 2016/01/12) */ Contact Name and Title: [redacted] - GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @vanguardtrucks.com The customers parts were not available from the factory any longerWe searched through junk yards for the customer to find a used part that would fix his truckThe customer found a used part and had it shipped to our locationWe then fixed the truck and got it back to the customer as quickly as possibleOur policy is not to reimburse customers for downtime of their vehicle as much of it is out of our controlIf Mr [redacted] would like to speak with me I would be more than happy to talk to him directly Thanks, [redacted] General Manager Vanguard Truck Center of StLouis
Initial Business Response / [redacted] (1000, 7, 2016/01/12) */ Contact Name and Title: [redacted] - GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @vanguardtrucks.com The customers parts were not available from the factory any longerWe searched through junk yards for the customer to find a used part that would fix his truckThe customer found a used part and had it shipped to our locationWe then fixed the truck and got it back to the customer as quickly as possibleOur policy is not to reimburse customers for downtime of their vehicle as much of it is out of our controlIf Mr [redacted] would like to speak with me I would be more than happy to talk to him directly Thanks, [redacted] General Manager Vanguard Truck Center of StLouis