Vanity Pups Boutique

1.) All puppies are sold in accordance of NY State General business law Section Customer signed and agrees with that termsAlso receive a copy of the NY state lawCustomer was aware that must be and unfit diagnosis from a NY sate certificate veterinarianin order to return and receive full refund for puppyIn any case puppy has some problem, Customer can provide the care and we reimburse a reasonable cost for that particular cause1st vet office visit and vaccinations are responsibility of the new puppy's owner2.) On 12- [redacted] Customer called & complained about the stitches puppy had by the umbilical hernia that was fixed before was sold(clear said on the contract customer signed, dog had a hernia was fixedattached copy) " We regret that the doggie still have the stitches an ask her what would you like me to do to make you much happier?" those stitches can be removed for from one of our veterinarians at the proper time free of charge, same as from her own vet as a courtesy no more than$to $will be involved, will cover that( [redacted] are in small dogs, otherwise advised by a veterinarian, not this case otherwise or [redacted] should let us know.) -" Customer asked for full refund of the purchases without return them, neither the puppy- Definitely no reasonable request" 3.) Later on Customer called and told us the result of the parasite test came positiveAgain we request the veterinarian bill, According to NY State law we must cover the value of the medicineWe haven't receive the documentationNormally these kind of test is around $to $the most expensive placeMedicine cost $no more than $at the most expensive placeWe asked [redacted] for the vet bill but still up today we haven't receivedWe need to receive the documents to fill any claimWe don't know any other problem about the puppy((- Again Customer asked for full refund of the purchases with out return them, neither the puppy- Definitely no reasonable request)) 4.) Again we spoke with [redacted] she continue asking for full refund without any prove - Our Offer even went beyond of NYS Law to make the customer happy, We can take the puppy and the merchandise back and give the full refund even without veterinarian unfit for sale letter [redacted] refuses to return the puppyand told us she'll call her credit card company to reverse the full payment5.) On We called again and no answer, we left a voice message6.) 0n we received a letter from credit card company with a claim from our mutual customer [redacted] case still under review by the credit card companyWe provide to them this information and copy of the sales bill and copy of our contract(attached to this if needed) 7.) [redacted] claim has been increase more than $since last time we spokedWe like to see the prove of that payments and the veterinarian bills, same as the diagnosis8.) We always fill all our customers complains, that is the only way our business are open for the last ten years in the same placehow customer can fill a complain with usBy fax, mail , eMail or in person (all our customer are provide with this information) We must receive the doggie's related veterinarian documentsSorry we got to this point but be reasonable and fallow the steps with our agreement is the key to fulfill our customers request

1.) All puppies are sold in accordance of NY State General business law Section 753. Customer signed and agrees with that terms. Also receive a copy of the NY state law. Customer was aware that must...

be and unfit diagnosis from a NY sate certificate veterinarian. in order to return and receive full refund for puppy. In any case puppy has some problem, Customer can provide the care and we reimburse a reasonable cost for that particular cause. 1st vet office visit and vaccinations are responsibility of the new puppy's owner. 2.) On 12-** Customer called & complained about the stitches puppy had by the umbilical hernia that was fixed before was sold. (clear said on the contract customer signed, dog had a hernia was fixed. attached copy) " We regret that the doggie still have the stitches an ask her what would you like me to do to make you much happier?" those stitches can be removed for from one of our veterinarians at the proper time free of charge, same as from her own vet as a courtesy no more than$10.00 to $30 will be involved, will cover that. ([redacted] are normal in small dogs, otherwise advised by a veterinarian, not this case otherwise or [redacted] should let us know.) -" Customer asked for full refund of the purchases without return them, neither the puppy. - Definitely no reasonable request" 3.) Later on Customer called and told us the result of the parasite test came positive. Again we request the veterinarian bill, According to NY State law we must cover the value of the medicine. We haven't receive the documentation. Normally these kind of test is around $25.00 to $50.00 the most expensive place. Medicine cost $35.00 no more than $55.00 at the most expensive place. We asked [redacted] for the vet bill but still up today 2/**/15 we haven't received. We need to receive the documents to fill any claim. We don't know any other problem about the puppy. ((- Again Customer asked for full refund of the purchases with out return them, neither the puppy. - Definitely no reasonable request)) 4.) Again we spoke with [redacted] she continue asking for full refund without any prove - Our Offer even went beyond of NYS Law to make the customer happy, We can take the puppy and the merchandise back and give the full refund even without veterinarian unfit for sale letter. [redacted] refuses to return the puppy. and told us she'll call her credit card company to reverse the full payment. 5.) On 12/**/14 We called again and no answer, we left a voice message. 6.) 0n 1/**/15 we received a letter from credit card company with a claim from our mutual customer [redacted]. case still under review by the credit card company. We provide to them this information and copy of the sales bill and copy of our contract. (attached to this if needed) 7.) [redacted] claim has been increase more than $500.00 since last time we spoked. We like to see the prove of that payments and the veterinarian bills, same as the diagnosis. 8.) We always fill all our customers complains, that is the only way our business are open for the last ten years in the same place. how customer can fill a complain with us. By fax, mail , eMail or in person (all our customer are provide with this information) We must receive the doggie's related veterinarian documents. Sorry we got to this point but be reasonable and fallow the steps with our agreement is the key to fulfill our customers request.

Review: I purchased a puppy from this store and when I got her home I realized she might be sick. I took her to the vet who informed me that she had several illnesses. When I tried to get my money back the company talked me around in circles about how they wouldn't refund my money. The fact is they sold me a sick puppy.Desired Settlement: I have already accumulated $800.00 in Vet bills. I've also been stuck home taking care of my poor dog. I would like the full purchase price returned of $1598.00

Business

Response:

1.) All puppies are sold in accordance of NY State General business law Section 753. Customer signed and agrees with that terms. Also receive a copy of the NY state law. Customer was aware that must be and unfit diagnosis from a NY sate certificate veterinarian. in order to return and receive full refund for puppy. In any case puppy has some problem, Customer can provide the care and we reimburse a reasonable cost for that particular cause. 1st vet office visit and vaccinations are responsibility of the new puppy's owner. 2.) On 12-** Customer called & complained about the stitches puppy had by the umbilical hernia that was fixed before was sold. (clear said on the contract customer signed, dog had a hernia was fixed. attached copy) " We regret that the doggie still have the stitches an ask her what would you like me to do to make you much happier?" those stitches can be removed for from one of our veterinarians at the proper time free of charge, same as from her own vet as a courtesy no more than$10.00 to $30 will be involved, will cover that. ([redacted] are normal in small dogs, otherwise advised by a veterinarian, not this case otherwise or [redacted] should let us know.) -" Customer asked for full refund of the purchases without return them, neither the puppy. - Definitely no reasonable request" 3.) Later on Customer called and told us the result of the parasite test came positive. Again we request the veterinarian bill, According to NY State law we must cover the value of the medicine. We haven't receive the documentation. Normally these kind of test is around $25.00 to $50.00 the most expensive place. Medicine cost $35.00 no more than $55.00 at the most expensive place. We asked [redacted] for the vet bill but still up today 2/**/15 we haven't received. We need to receive the documents to fill any claim. We don't know any other problem about the puppy. ((- Again Customer asked for full refund of the purchases with out return them, neither the puppy. - Definitely no reasonable request)) 4.) Again we spoke with [redacted] she continue asking for full refund without any prove - Our Offer even went beyond of NYS Law to make the customer happy, We can take the puppy and the merchandise back and give the full refund even without veterinarian unfit for sale letter. [redacted] refuses to return the puppy. and told us she'll call her credit card company to reverse the full payment. 5.) On 12/**/14 We called again and no answer, we left a voice message. 6.) 0n 1/**/15 we received a letter from credit card company with a claim from our mutual customer [redacted]. case still under review by the credit card company. We provide to them this information and copy of the sales bill and copy of our contract. (attached to this if needed) 7.) [redacted] claim has been increase more than $500.00 since last time we spoked. We like to see the prove of that payments and the veterinarian bills, same as the diagnosis. 8.) We always fill all our customers complains, that is the only way our business are open for the last ten years in the same place. how customer can fill a complain with us. By fax, mail , eMail or in person (all our customer are provide with this information) We must receive the doggie's related veterinarian documents. Sorry we got to this point but be reasonable and fallow the steps with our agreement is the key to fulfill our customers request.