Vanity Shop of Grand Forks Inc

Initial Business Response /* (1000, 9, 2015/10/16) */
I have been in contact with the consumer on 10/5/via phoneI am not sure why the check recovery service did not respond to the consumerTo resolve this issue I directed the consumer to send a money order or cashiers check to our corporate
office for the bad check written in and never paidAs of today we have not received any payment
Initial Consumer Rebuttal /* (2000, 11, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have mailed the cashiers check to the address provided

Initial Business Response /* (1000, 9, 2016/01/06) */
The customer placed her online order at 5:41PM CST on 12/16/The office hours for Vanity.com are Monday - Friday 8AM - 5PM CSTPer our shipping policies (https://www.vanity.com/customer-service/shipping), orders placed after 12PM CST will
be processed the following business dayOn 12/17/15, the order was processed and shipped via the selected 2nd Day serviceAs noted, Vanity.com does not ship or deliver on Saturdays or Sundays based on our shipping providers policies; therefore, we can only ship/deliver on business daysIt is also stated on our site that the delivery dates are estimates only and are not guaranteedThe package was shipped on 12/(Thursday) and delivered per the two business day policy on Monday, 12/12/to 12/= business day, 12/to 12/= business days
The customer called customer service on 12/with a complaint that her package was not delivered on time for two day serviceThe customer service representative provided the customer with the shipping policy as stated on our websiteThe customer hung up on the representativeSoon after the customer's mother called and argued the shipping policy and where it was located on the site stating she couldn't find it; she escalated the call to the supervisorThe supervisor listened to the complaint and offered the same shipping information to the customer and that the package was delivered on time according to the shipping policies on our websiteThe customer threatened the supervisor stating that if she didn't get a refund she would contact the Revdex.comThe supervisor said she did not appreciate threats but would look into getting a refund of the shipping differenceThe requested difference of $plus applicable taxes for a total of $was refunded to the customer's account on 12/21/An email was sent to the customer's email address on file at 9:57AM CST noting this refund
Since the launch of the website in 2007, the shipping policies have been available to all customers on our customer service pagesThey are there as a reference for customers to view policies and procedures during their shopping experienceIf a customer has a question about the shipping policy and delivery times they are welcome to view these policies before placing an order or contacting customer service with questions
Initial Consumer Rebuttal /* (2000, 11, 2016/01/15) */
The customer indicated that he/she accepted the business response