Inspections for violations are performed twice per month in your community prior to sending a letters to owners I hope that in the future you will contact our office if you think you have received a letter in error That way we can check it on the next inspection, correct our records and no additional letter would be sent
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
This is not good excuses, but Vanmor need to be firmed about the matters before hand or send those unprofessional letters and trying to use TERMS/ LEGAL WORDING to force homeowner The tire had fixed / replaced a few days after the first letter received by homeowner The second letter & the third (the nastiest) send out again without or further inspection That what I am talking about the IGNORANCE, UNRELIABLE SOURCES ...and so on ...you figure out ..!
On March 27, this owner called our office The phone called was returned but we had to leave a message
"">We didn't receive another call from this owner until 5/18/at which time a
month installment plan was mailed to him
He made one $payment on June 15th but he did not sign and return the installment agreement
The letter was
mailed on June 3rd.
On July 7th due to lack of payment or having a signed installment agreement on file, the account was turned over to the attorneyPer the July attorney status report a demand
letter was sent to owner in July.
Per the August attorney
status report the attorney prepared a letter with lien notice attached mailed to
homeownerOn September 8, after receiving all our notices and the attorney's notices the owner called our office He was told his account was at the attorney and he would have to contact the
attorney's officeAll notices were sent to the property address because we have not been advised by this owner to change his mailing address The only billing statements or notices that were ever returned to our office was the certified return receipt letter All statements and notices sent by regular mail have never been returned by the post office
If this owner isn't receiving his mail, I suggest he check with his post office If this owner would like to resolve his delinquent account, I suggest he contact the attorney's office
Regarding the matter of [redacted]
Letters addressing deed restriction...
violations are not
intended to harass anyone. The main purpose of deed restriction enforcement is
to maintain property values.
[redacted] received three (3) letters on the inoperable
vehicle because the vehicle had a flat tire and was parked in the driveway where
the infraction was visible from the street. [redacted] stated in his complaint
that the vehicle had a flat tire and he was not aware of the violation until he
was notified. If he received a letter after the repair was completed, which he
should not have, all that was needed is for him to contact our office, advise us
of the situation and we would have taken steps to make sure this did not occur
again.
The vehicle was in violation of the deed restrictions
because the vehicle was parked in the driveway with a flat tire. VanMor did not
harass the homeowner by sending the letters because a violation did exist and
the letters are professionally written addressing the violation. Also, homeowner
may call if additional time is needed to make the needed repairs and an
extension will be granted and their accounts will be noted accordingly.
As for VanMor looking into break-ins, the owner will
have to report these crimes to the sheriff’s department as VanMor does not
enforce the law.
tHANK YOU.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. As I said in my complaint, I mowed and edged my lawn within two days of receiving the original notice in the mail. Over the next few weeks, we received a lot of rain which both made the lawn grow faster, but also hampered my efforts to get out and mow it safely. Their response indicated they checked my compliance a few weeks beyond the 9 days they gave me to comply which was enough time for the grass to grow back due to the high volume of rain we received. Because of the rain, there was no opportunity to cut it sooner. Additionally, the response indicates that they assigned it to a contractor 2 weeks before the contractor actually performed the service which indicates they had chosen to charge me $50 without having any idea what the condition of the lawn would be on the date of service or what services would be needed. As it turns out, the weather cleared up long enough for me to get out and mow the lawn before they arrived so essentially, they are billing me $50 for edging my front lawn only. Had they contacted me at any time during this process, I probably could have hired someone to cut and edge my front AND back lawn for a lot less than $50.
My dispute with their response is on two levels. First having to do with the schedule of their compliance check. Had they come by after the 9 days their letter indicated I had to comply, it would still have been pretty obvious that I had mowed and edged the lawn even with the rain we received. Second, the fee charged for the actual services rendered is way overpriced. Even if I agreed that I had been out of compliance, which I don't, charging $50 to edge a small front lawn is ridiculous.
Regards,
[redacted]
Inspections for violations are performed twice per month in your community prior to sending a letters to owners I hope that in the future you will contact our office if you think you have received a letter in error That way we can check it on the next inspection, correct our records and no additional letter would be sent
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
This is not good excuses, but Vanmor need to be firmed about the matters before hand or send those unprofessional letters and trying to use TERMS/ LEGAL WORDING to force homeowner The tire had fixed / replaced a few days after the first letter received by homeowner The second letter & the third (the nastiest) send out again without or further inspection That what I am talking about the IGNORANCE, UNRELIABLE SOURCES ...and so on ...you figure out ..!
On March 27, this owner called our office The phone called was returned but we had to leave a message
"">We didn't receive another call from this owner until 5/18/at which time a
month installment plan was mailed to him
He made one $payment on June 15th but he did not sign and return the installment agreement
The letter was
mailed on June 3rd.
On July 7th due to lack of payment or having a signed installment agreement on file, the account was turned over to the attorneyPer the July attorney status report a demand
letter was sent to owner in July.
Per the August attorney
status report the attorney prepared a letter with lien notice attached mailed to
homeownerOn September 8, after receiving all our notices and the attorney's notices the owner called our office He was told his account was at the attorney and he would have to contact the
attorney's officeAll notices were sent to the property address because we have not been advised by this owner to change his mailing address The only billing statements or notices that were ever returned to our office was the certified return receipt letter All statements and notices sent by regular mail have never been returned by the post office
If this owner isn't receiving his mail, I suggest he check with his post office If this owner would like to resolve his delinquent account, I suggest he contact the attorney's office
Regarding the matter of [redacted]
Letters addressing deed restriction...
violations are not
intended to harass anyone. The main purpose of deed restriction enforcement is
to maintain property values.
[redacted] received three (3) letters on the inoperable
vehicle because the vehicle had a flat tire and was parked in the driveway where
the infraction was visible from the street. [redacted] stated in his complaint
that the vehicle had a flat tire and he was not aware of the violation until he
was notified. If he received a letter after the repair was completed, which he
should not have, all that was needed is for him to contact our office, advise us
of the situation and we would have taken steps to make sure this did not occur
again.
The vehicle was in violation of the deed restrictions
because the vehicle was parked in the driveway with a flat tire. VanMor did not
harass the homeowner by sending the letters because a violation did exist and
the letters are professionally written addressing the violation. Also, homeowner
may call if additional time is needed to make the needed repairs and an
extension will be granted and their accounts will be noted accordingly.
As for VanMor looking into break-ins, the owner will
have to report these crimes to the sheriff’s department as VanMor does not
enforce the law.
tHANK YOU.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. As I said in my complaint, I mowed and edged my lawn within two days of receiving the original notice in the mail. Over the next few weeks, we received a lot of rain which both made the lawn grow faster, but also hampered my efforts to get out and mow it safely. Their response indicated they checked my compliance a few weeks beyond the 9 days they gave me to comply which was enough time for the grass to grow back due to the high volume of rain we received. Because of the rain, there was no opportunity to cut it sooner. Additionally, the response indicates that they assigned it to a contractor 2 weeks before the contractor actually performed the service which indicates they had chosen to charge me $50 without having any idea what the condition of the lawn would be on the date of service or what services would be needed. As it turns out, the weather cleared up long enough for me to get out and mow the lawn before they arrived so essentially, they are billing me $50 for edging my front lawn only. Had they contacted me at any time during this process, I probably could have hired someone to cut and edge my front AND back lawn for a lot less than $50.
My dispute with their response is on two levels. First having to do with the schedule of their compliance check. Had they come by after the 9 days their letter indicated I had to comply, it would still have been pretty obvious that I had mowed and edged the lawn even with the rain we received. Second, the fee charged for the actual services rendered is way overpriced. Even if I agreed that I had been out of compliance, which I don't, charging $50 to edge a small front lawn is ridiculous.
Regards,
[redacted]