Thank you for contacting us regarding [redacted]’s 2017 Honda Accord.When this Accord was first brought into our service department, there were several inches water in the bottom of this vehicle with no obvious signs of where or how the water entered. Unfortunately, after the vehicle was completely dried out, we found that the SRS Control Unit was damaged due to the water. As you will see in the attached letter we’ve sent to [redacted], we thoroughly tested this vehicle to attempt to discover an issue. We were unable to duplicate any leak with either heavy rain or spraying high-pressure water onto the exterior of the vehicle. We also spent innumerable hours working to dry this vehicle out.[redacted] Co. become involved and we worked with them to further investigate. They agreed with our findings of nothing being wrong with the vehicle. There are no damages or defects that would have allowed falling rain to enter this vehicle.Our staff at Vann York Honda has communicated with the [redacted]s as clearly and effectively as possible. We hope this response brings further clarification. We have acted in good will and faith to assist with this vehicle. The Accord is still at our dealership. We are awaiting further authorization from the [redacted]’s in regard to repairing the SRS Control Unit and further diagnostics that may be needed.Thank you for your attention to this matter.Attachments
Thank you for bringing Mr. [redacted]'s concerns to our attention. On December 19, 2016. Mr. [redacted] bought the 2007 Tahoe with 257,615 miles on it. This vehicle came with a 30 day, 1,200 mile warranty. In April 2017, Mr. [redacted] informed his salesperson that the vehicle quit...
running. Unfortunately, Mr. [redacted] was out of warranty by 3 months and 1,600 miles. We did tell Mr. [redacted] that he could have the vehicle towed to the dealership and would would diagnosis it at not charge, however the repairs would have to be paid by him not Vann York.I have attached a copy of the CarFax report on this vehicle. It does show that the vehicle had only one prior owner. Prior to Mr. [redacted]'s purchase, we did do a complete inspection of the Tahoe before it was put on the lot. The engine was checked, tires and brakes were replaced along with other maintenance items such as an oil change, etc. Unfortunately, we are not able to pay for Mr. [redacted]'s repairs.Thank you for your information.
Thank you for bringing these concerns to our attention. Since this complaint was posted, Ms. [redacted] has been in our dealership. One of our used car managers, Will T[redacted], worked with Ms. [redacted] in order to explain everything more clearly and make sure all of her questions were answered. To our...
knowledge, Ms. [redacted]'s concerns were addressed fully when she was last in our dealership. Again, thank you for your attention in this matter.
Thank you for the information. In reference to the desired settlement from Mrs. [redacted], we have come to an agreement of a goodwill reimbursement of $1,015.82. Mrs. [redacted] was involved with this decision and agreed to this resolution.
Initial Business Response /* (1000, 8, 2016/07/11) */
We reached out to this customer 6/29/16 to follow up with her complaint and spoke to her 6/30/16 to explain our procedure.
Before we can finalize title work or permanent tags, we must be paid in full. As Ms. [redacted] stated, we held the check for...
her until she authorized us to deposit it. Had we deposited her check, the process would've taken an additional 10 business days for it to clear.
In order to expedite the process for Ms. [redacted], we took her check to her bank in order to get a cashier's check. This way, we were able to process her title work that same day.
We hope this information helps. Thank you!
Initial Consumer Rebuttal /* (2000, 10, 2016/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for contacting us regarding [redacted]’s 2017 Honda Accord.When this Accord was first brought into our service department, there were several inches water in the bottom of this vehicle with no obvious signs of where or how the water entered. Unfortunately, after the vehicle was completely dried out, we found that the SRS Control Unit was damaged due to the water. As you will see in the attached letter we’ve sent to [redacted], we thoroughly tested this vehicle to attempt to discover an issue. We were unable to duplicate any leak with either heavy rain or spraying high-pressure water onto the exterior of the vehicle. We also spent innumerable hours working to dry this vehicle out.[redacted] Co. become involved and we worked with them to further investigate. They agreed with our findings of nothing being wrong with the vehicle. There are no damages or defects that would have allowed falling rain to enter this vehicle.Our staff at Vann York Honda has communicated with the [redacted]s as clearly and effectively as possible. We hope this response brings further clarification. We have acted in good will and faith to assist with this vehicle. The Accord is still at our dealership. We are awaiting further authorization from the [redacted]’s in regard to repairing the SRS Control Unit and further diagnostics that may be needed.Thank you for your attention to this matter.Attachments
Thank you for bringing Mr. [redacted]'s concerns to our attention. On December 19, 2016. Mr. [redacted] bought the 2007 Tahoe with 257,615 miles on it. This vehicle came with a 30 day, 1,200 mile warranty. In April 2017, Mr. [redacted] informed his salesperson that the vehicle quit...
running. Unfortunately, Mr. [redacted] was out of warranty by 3 months and 1,600 miles. We did tell Mr. [redacted] that he could have the vehicle towed to the dealership and would would diagnosis it at not charge, however the repairs would have to be paid by him not Vann York.I have attached a copy of the CarFax report on this vehicle. It does show that the vehicle had only one prior owner. Prior to Mr. [redacted]'s purchase, we did do a complete inspection of the Tahoe before it was put on the lot. The engine was checked, tires and brakes were replaced along with other maintenance items such as an oil change, etc. Unfortunately, we are not able to pay for Mr. [redacted]'s repairs.Thank you for your information.
Thank you for bringing these concerns to our attention. Since this complaint was posted, Ms. [redacted] has been in our dealership. One of our used car managers, Will T[redacted], worked with Ms. [redacted] in order to explain everything more clearly and make sure all of her questions were answered. To our...
knowledge, Ms. [redacted]'s concerns were addressed fully when she was last in our dealership. Again, thank you for your attention in this matter.
Thank you for the information. In reference to the desired settlement from Mrs. [redacted], we have come to an agreement of a goodwill reimbursement of $1,015.82. Mrs. [redacted] was involved with this decision and agreed to this resolution.
Initial Business Response /* (1000, 8, 2016/07/11) */
We reached out to this customer 6/29/16 to follow up with her complaint and spoke to her 6/30/16 to explain our procedure.
Before we can finalize title work or permanent tags, we must be paid in full. As Ms. [redacted] stated, we held the check for...
her until she authorized us to deposit it. Had we deposited her check, the process would've taken an additional 10 business days for it to clear.
In order to expedite the process for Ms. [redacted], we took her check to her bank in order to get a cashier's check. This way, we were able to process her title work that same day.
We hope this information helps. Thank you!
Initial Consumer Rebuttal /* (2000, 10, 2016/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)