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VanRaalte & Reviews (4)

I am rejecting this response because:
How can it be improper folding if this was the first time being used? Look at the date ordered and when we received the merchandise? They
Lie Never did they give me the manufacture number They said I would have to send it back to them and they would inspect it! I am still waiting on them to give me credit back on other merchandize I sent back! All I can say is this company has "failed me"

This customer is making false statements. To our knowledge thee were no wrong parts of the order shipped and we have no record of any returns they are due credit for. If they sent something back all they need do is advise us of the tracking number of the return and he return authorization of the items and we could follow up to see is something in fact overlooked. In fact we do show were they did reorder some parts s on 8-7-2014.
The warranty manual / owners manual was included in the package they received their shelter in. It clearly shows the warranty terms and the phone number for the manufacturer.
If there is a problem with the top that is covered under warranty it would be replaced. It needs to be returned to us or te manufacturer for that to happen. End of sorry.
Sincerely,
[redacted]

Company states: Those small holes are from folding up improperly. It is a rip stock fabric it won't hurt anything. If you want to send it back to me we will inspect it. If it is found defective we will fix it. They want us to pay shipping both ways. Warranty is very clear you have to send the...

product. We gave them the manufacturers name and number they could contact the manufacture directly. We have been in business since 1993. This has the only been the second time we have had been in contact with Revdex.com.

Review: This Company has Failed ME! We ordered $351.60 of merchandise from this company on 8/4/14. When we received the products 8/7, some of the parts were wrong so my husband called and spoke to the owner's son who was very rude to him. One of our purchases was a 10 x 10 tent and we used it on Saturday 8/9/14 and noticed that there were holes through out this cover. On Monday 8/11/14 I called the company to let them know that we received a defective top. I asked to speak with the owner but he was not there. When he did call me back I told him about everything and I asked him if he could send me a call tag so I could return the tent top, he said very defensive that that is not how a company's works. The whole time he was not letting me talk. Very unprofessional! I know I will never order from this company again, and I will let people know how this company works. He told me I would have to return the tent and pay for the shipping for them to look to see that is was something I did when I put the tent together. I am not sure I will even receive a new one back from them. Word of Mouth get's around a lot faster then anything. I did let him know that I was going to report him to the Revdex.com.Desired Settlement: PAy for the shipping so I can return the top

Business

Response:

Company states: Those small holes are from folding up improperly. It is a rip stock fabric it won't hurt anything. If you want to send it back to me we will inspect it. If it is found defective we will fix it. They want us to pay shipping both ways. Warranty is very clear you have to send the product. We gave them the manufacturers name and number they could contact the manufacture directly. We have been in business since 1993. This has the only been the second time we have had been in contact with Revdex.com.

Consumer

Response:

I am rejecting this response because:

How can it be improper folding if this was the first time being used? Look at the date ordered and when we received the merchandise? They

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Description: Awnings & Canopies, Tents

Address: 5621 Garden Valley Rd, Garden Valley, California, United States, 95633-9433

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