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Vantage at Kitty Hawk

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Vantage at Kitty Hawk Reviews (5)

Mrs***, After carefully reviewing our records, we have agreed to settle with Mr [redacted] in the amount of $130.00, however, he has a balance in his account of $which is a portion of his final billWe are proposing to refund Mr [redacted] $Can you please consult this with Mr***If we are able to come to an agreement we can process the refund on Monday$Settlement Requested $(22.01) Balance due on his account_______________________________ $Adjustment to FAS Please let me know your thoughtsHave a great dayThank You [redacted] Kitty Hawk Dr| Converse, TX [redacted] | [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have already handled, and resolved this resident's concernsThere was an office personnel that accidentally had the wrong apartment turned back into the property's nameThe office personnel that made this mistake no
longer works for our company
There is no way for the upper management to be aware that the electricity is not in the resident's name, until we receive invoices from CPS Energy for the electric usageWe have a third party billing company that we use to assist us by automatically charging back any electricity used by our occupied apartment homesOur third party billing company also automatically charges $to any electric bill, to abide by the leaseIn the lease contract under Paragraph 7, if the utilities are not in the resident's name, there is a $charge
We only charge electricity back to the residents once the utilities have been paidWe contacted CPS Energy as of February 19, CPS Energy has informed us that accounts cannot be retroactively placed back into a tenant's nameTherefore the electricity will be put back into the resident's name as of February 21, We only request our resident to pay back their electric usage for the timeframe the electricity was in the property's nameWe are not charging the resident any additional expenses other than their personal electric usage
Our community sends out letters at the end of the month to close all account balancesIf there is a discrepancy on any account, it is highly recommended for the tenants to brin.g their concerns to our off.ice personnel's attentionFrom there we will be happy to resolve any issues that need to be addressed
We apologize for any inconveniences this has caused for our tenantWe respect and value all of our tenants

Mrs. [redacted], After carefully reviewing our records, we have agreed to settle with Mr. [redacted] in the amount of $130.00, however, he has a balance in his...

account of $22.01 which is a portion of his final bill. We are proposing to refund Mr. [redacted] $107.01. Can you please consult this with Mr. [redacted]. If we are able to come to an agreement we can process the refund on Monday. $130.00 Settlement Requested $(22.01) Balance due on his account. _______________________________ $107.99 Adjustment to FAS   Please let me know your thoughts. Have a great day. Thank You. [redacted] 7461 Kitty Hawk Dr. | Converse, TX  78109 [redacted] | [redacted]

Mrs. [redacted], After carefully reviewing our records, we have agreed to settle with Mr. [redacted] in the amount of $130.00, however, he has a balance in his account of $22.01 which is a portion of his final bill. We are proposing to refund Mr. [redacted] $107.01. Can you please consult this with Mr. [redacted]. If...

we are able to come to an agreement we can process the refund on Monday. $130.00 Settlement Requested $(22.01) Balance due on his account. _______________________________ $107.99 Adjustment to FAS   Please let me know your thoughts. Have a great day. Thank You. [redacted] 7461 Kitty Hawk Dr. | Converse, TX  78109 [redacted] | [redacted]

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Address: 7461 Kitty Hawk, Converse, Texas, United States, 78109-1670

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