Vantage Community Management, Inc

To whom it may concern,
Vantage Community Management does not "allege" anything in regards to Compliance on this residents accountThree compliance violations were sent last year; one on 7/14/16, 8/11/16, and 9/27/to *** *** *** *** *** ** *** which is the address that was provided to
our office by Mr*** via email in May of
Mr*** claims there is no dispute resolutionOn all letters it states that any questions or a request for hearing can be submitted in writing to ***@vantagecommunities.netThe hearing is with Schilter Farm HOA's BOard of Directors who developed and enforce the Enforcement Policy for their Association
Mr*** insinuates we establish "lofty standards." The standard are not Vantage'sAll standards come directly from the Covenants of the neighborhood who were written by the Declarant of the neighborhood at the time of constructionIt is the Board's fiduciary duty to enforce said covenants and State Law allows the Board of Directors to develop policies to enhance said enforcementVantage is not the declarant nor was involved with the creation of these rules
Mr*** alleges he received no notification about the compliance fines yet conflicts his statement by acknowledging he received one for $If he had allowed staff time to complete research instead of running off to the Revdex.com he would have been told that one of the $fines was posted in error when it was supposed to be $A $credit has already been added to his account
Mr*** alleges he received no notice via certified mailThere is no requirement to send a compliance notice via certified mail
Mr*** states he contacted us in the past about our fraudulent billing practicesHe did contact us last year and was extremely rude and belligerent with staff and was even rude to the Association Manager that works with the Board at their directionVantage finds it concerning that every interaction with our office starts off with threats of military discrimination and involving the Revdex.com
Mr*** alleges the billing cycle was changed by Vantage with no noticeVantage has no control over the Association's billing cycle which was changed by Schilter Farm's BoardNotice was sent via mail and email to all residents with contact information on handWe are not a property management entity and have no access to personal information unless it is provided to usAll of this was explained via phone call and email last year
Mr*** alleges his information was shared with third partiesThis is not the case and was explained to him last year
Mr*** alleges Vantage is "bad" about answering phone callsWe have one receptionist and all voice mails are recorded and added to an electronic tracking systemIn pulling the message Mr*** left with us at 9:am on 2/1/regarding his statement that was mailed out on 1/27/17, A staff member contacted him at 10:11am on 2/1/explaining that we would look into his compliance concernsVantage finds it concerning that he contacted the Revdex.com immediately without waiting for a response
Mr*** alleges these fines are meant to punish himSchilter Farm's policies apply to all homeowners evenlyAgain, as has been stated to Mr*** before, Vantage has no control over said policiesWe are hired to assist in enforcing them
Mr*** requests both compliance fines be removedOne fine improperly assessed has been creditedVantage must obtain direct permission from the Board of Directors to reverse anythingMr*** must submit his request politely and in writing to [email protected] and the Board will review his request
Mr*** asks for a written apology from VantageThe answer is noIn fact, Vantage requests a written apology from Mr*** for spreading libelous falsehoods about our company because he willfully chooses not to educate himself about how an HOA works and that all of his concerns stem from his own Board of Directors not our companyIf he is truly upset about the rules and regulations enforced and created by his Board of Directors then his Revdex.com complaint should be against Schilter Farm HOA not our company

This resident has been told on multiple occasions that all correspondence with our office must be in writing. She has been summoned to a hearing by the Board of Directors of the HOA that we manage in regards to her compliance issue and was notified in writing. After threatening the Board with an...

attorney, the Board engaged the Association's attorney to represent them at the hearing.
We were directly advised by the attorney that our office is to no longer have verbal contact with this resident until the hearing and all communication must be directed to their firm which was explained to them.
Our company should not be held liable for following exact instructions by legal representation for our client. We were and are continuing to simply follow instructions.

We have been in business in Thurston County since 2005 and have managed our client HomeownersAssociations with the high standards of the Community Associations Institute. [redacted] was ourclient from March 2010 until February 2015 when they notified us that they were moving to a newmanagement...

company.As is standard in our industry, we packed up all their materials and delivered them to a representative ofthe board of directors. The delivery was signed for on March 6, 2015 and indicated that all theassociation's funds, their files containing unit info and financial info was boxed for delivery andspecifically, an Owner Transaction History (the history of all owner transactions from 2010 untilTermination) Report was enclosed. This is the information that Ms. [redacted] is seeking. After the boxes(3) left our office, we had no remaining materials, nor do we have any responsibility for their associationrecords. We had no control over what happened to those materials. After 6 months, as is our practice,we delete the terminated client's records from our accounting system; this was done for Kirsop inAugust, 2015. I first communicated with Ms. [redacted] on December 8, 2015, responding to her request for theTransaction Histories mentioned above. I em ailed her on 12/9, (3 emails) and finally on 12/13,repeating that we no longer had any info on their association-it was all delivered to them-and we nolonger had anything in our office. We can't speak to what happened to the delivered boxes after it leftour office. Her comment that we would have to retain their records is also incorrect-the records areneeded for the Association's taxes, not Vantage's. I explained this to Ms. [redacted] multiple times.Her claim that staff was rude and hung up on her must be clarified in that she became abusive and thestaff person advised that they were hanging up, since they just kept repeating the same informationwithout any understanding on her part.We provided several hours of support to her questions, but ultimately were unable to help her with herrequest, as we no longer retained the Association's records. There are no grounds to her complaintabout our company, as we did everything we were supposed to do, and spent a number of hoursamongst several staff members to assist her, without charge.

I fail to see a resolution to this issue as I have explained multiple times to the exact same complaint over and over from Ms. [redacted] and her husband. We cannot give back money we are not authorized to do so. I suggest if they continue to have issue with this then their complaints should be directed to the entity on control of the rules and regulations of their neighborhood not our business which is simply doing what it is told by the Board and the attorney.
Instead of spamming our Revdex.com page, they should be speaking to their Board of Directors. We are not in control of any decision that can meet these homeowner needs. In terms of not responding to phone calls or emails, we have multiple documents in writing that confirm correspondence between the [redacted]'s and staff. The attorney told all of us to no longer speak to these individuals until the Board determines resolution.
We cannot ignore the advice of a client's attorney or directly contradict our client's decisions. Our contract is with the Board of Directors and we are obligated to take direction from them.

Our company works with the Board of Directors in this neighborhood and takes direction from them. All waivers of fines must be approved by the Board as we do not have the contracted authority to grant reversals of fines. Their property was picked up during a compliance inspection and a two letters...

about the landscaping were mailed via USPS. We do not have responsibility over the timely or properly delivery of mail.
The homeowners contacted the compliance department multiple times and received multiple responses explaining the issue with the yard. This is documented in writing via email and has been submitted to the Association's attorney.
A hearing was requested by the homeowners and granted and was cancelled after the attorney and the Association received confirmation verbally and in writing that a hearing was no longer needed. This evidence is also with the attorney.
The fine was not authorized to be reversed by the Board and will remain on their account. Vantage is not responsible for the refunding or reversal of said fine. All of the issues in the complaint are with the Board of Directors and cannot be resolved by our firm. During the process of the attorney being involved our company was asked to cease and desist speaking with the homeowners. This demand was sent to the homeowners in writing and the attorney has this evidence as well.
Also in evidence is multiple emails and a phone message where our staff was threatened. The attached attorney cease and desist letter that was mailed to the homeowners speaks to all of these issues.
I feel this complaint is unjustified and directed at the wrong entity.

Complaint: [redacted]I am rejecting this response because:
I have all file boxes/material in my possession.  The whereabouts of the boxes has never been the issue.  The Owner Transaction History Report has been in question from day one.  It has been referred to by multiple different names by Vantage and NEVER COULD THEY TELL ME WHERE TO LOCATE IT.  I have looked in every single owner file (72 to be exact), all the financial files, corporate files, and no such report exists as Vantage claims.  The report is not in the "holding folder"' as stated by the owner, Deborah H[redacted].  There is not even a holding folder.  No one has removed any content from the boxes except to look thru it and immediately put it back in it.
How can they be so confident they gave us the report when no one can tell me where it would customarily be located? 
In one email from the owner it was put in the boxes and in another email it was "forwarded”.  On 12/5, the owner emailed the following, "I’ve attached the pick-up letter signed in March along with the January financial packet that I retained in the Closing File."   According to her Revdex.com response they had no more records for [redacted] as of August, 2015.  How then did she have the ability to email me the January financials? If there is a closing file, shouldn’t a copy, digital or paper, of the Owner Transaction History Report be there as well?  Please answer this. 
She then goes on to say in an email on 12/9 the following, "we forwarded a set of Transaction Histories for all lots, which would have given you the end balance for each unit, plus their history for as long as we managed your association, which includes charges and payments.".  So by forwarded, that would imply a digital file was emailed to either our new management company or our treasurer, however it was not. I have spoken with both gentlemen multiple times and they have confirmed they never received this report (via email or in the boxes).  All they received was the financial statement which only gives the ending balance of our homeowner units, but no payment history, last payment date, etc.
Bottom line is this, if I had the report that they supposedly furnished, why would I be asking for it?   They can't even confirm the report name and whether or not it was emailed or in the boxes. If in the boxes, they can’t confirm how they filed it.   What confidence does that leave one with?    ZERO.
The way they have treated not only myself, but our entire board, has been extremely unprofessional and hostile since we terminated their services.  The other board members will happily attest to this.    I was never abusive.  I was hung up on when I asked the receptionist who the owner was.  She refused to tell me.  Why would she not tell me if this company is so reputable and professional as they claim to be?   The fact too that they said they assisted me for several hours without charge is insane.  I am only asking you to furnish what we paid you for in the 5 years we were your client.  Vantage has actually wasted a ton of my time because they would not respond to my initial voicemail message or email asking the whereabouts of this report.  I had to call MULTIPLE times to get a return phone call only to be told they couldn't help me. Buyer beware….they are rude and will nickel and dime your association for EVERYTHING, and will NOT provide you with critical information of their accounting.
Sincerely,[redacted] Hoa

To Whom it May Concern,
 
I am [redacted], I live in [redacted] Lacey Washington.  Our HOA is [redacted] Homeowners Association. They are filed in the state as a non-profit organization. they are supposedly not allowed to generate income other than dues, earned interest and donations, however they are issuing vague CCR violation fines in the upwards of 100's of dollars. 
They hired Vantage Community Management of Lacey to manage our properties.  
They have recently been going through our neighborhood and taking pictures of a few out of the 840 homes and issuing fine's for very vague issues.  They wont' respond via phone, they won't return email's and make excuses to the board at Board Meetings.
I already filed a complaint using the complaint form and it was closed and I never got a chance to respond to it.
On April 12th they say they sent me a first notice for a 10.3 CCR violation which states to Maintain Landscaping.   I never got this first notice, they charged my account 10 dollars and at the end of May I got a second notice with a 50 dollar fine.  I tried calling them, I tried emailing them. I've been to two board meetings as for a refund.   They told me I had to schedule a hearing, then they told me I had to pay their attorney to attend the hearing.
They claim that I threatened to bring an attorney to the hearing when in fact I never did.    They told me I requested to cancel the hearing which I never did.
They would not let me have my hearing on the scheduled date and time and this issue is still a problem.
They have yet to credit my account the 50 dollars they owe me.   I need help resolving this issue or at least have my comment added to the respons to the complaint because I was never given that opportunity to do so.
Thank you
[redacted]