Our company works with the Board of Directors in this neighborhood and takes direction from themAll waivers of fines must be approved by the Board as we do not have the contracted authority to grant reversals of finesTheir property was picked up during a compliance inspection and a two letters about the landscaping were mailed via USPSWe do not have responsibility over the timely or properly delivery of mail The homeowners contacted the compliance department multiple times and received multiple responses explaining the issue with the yardThis is documented in writing via email and has been submitted to the Association's attorney A hearing was requested by the homeowners and granted and was cancelled after the attorney and the Association received confirmation verbally and in writing that a hearing was no longer neededThis evidence is also with the attorney The fine was not authorized to be reversed by the Board and will remain on their accountVantage is not responsible for the refunding or reversal of said fineAll of the issues in the complaint are with the Board of Directors and cannot be resolved by our firmDuring the process of the attorney being involved our company was asked to cease and desist speaking with the homeownersThis demand was sent to the homeowners in writing and the attorney has this evidence as well Also in evidence is multiple emails and a phone message where our staff was threatenedThe attached attorney cease and desist letter that was mailed to the homeowners speaks to all of these issues I feel this complaint is unjustified and directed at the wrong entity
We have been in business in Thurston County since and have managed our client HomeownersAssociations with the high standards of the Community Associations Institute [redacted] was ourclient from March until February when they notified us that they were moving to a newmanagement company.As is standard in our industry, we packed up all their materials and delivered them to a representative ofthe board of directorsThe delivery was signed for on March 6, and indicated that all theassociation's funds, their files containing unit info and financial info was boxed for delivery andspecifically, an Owner Transaction History (the history of all owner transactions from untilTermination) Report was enclosedThis is the information that Ms [redacted] is seekingAfter the boxes(3) left our office, we had no remaining materials, nor do we have any responsibility for their associationrecordsWe had no control over what happened to those materialsAfter months, as is our practice,we delete the terminated client's records from our accounting system; this was done for Kirsop inAugust, I first communicated with Ms [redacted] on December 8, 2015, responding to her request for theTransaction Histories mentioned aboveI em ailed her on 12/9, (emails) and finally on 12/13,repeating that we no longer had any info on their associatiwas all delivered to them-and we nolonger had anything in our officeWe can't speak to what happened to the delivered boxes after it leftour officeHer comment that we would have to retain their records is also incorrect-the records areneeded for the Association's taxes, not Vantage'sI explained this to Ms [redacted] multiple times.Her claim that staff was rude and hung up on her must be clarified in that she became abusive and thestaff person advised that they were hanging up, since they just kept repeating the same informationwithout any understanding on her part.We provided several hours of support to her questions, but ultimately were unable to help her with herrequest, as we no longer retained the Association's recordsThere are no grounds to her complaintabout our company, as we did everything we were supposed to do, and spent a number of hoursamongst several staff members to assist her, without charge
I fail to see a resolution to this issue as I have explained multiple times to the exact same complaint over and over from Ms [redacted] and her husbandWe cannot give back money we are not authorized to do soI suggest if they continue to have issue with this then their complaints should be directed to the entity on control of the rules and regulations of their neighborhood not our business which is simply doing what it is told by the Board and the attorney Instead of spamming our Revdex.com page, they should be speaking to their Board of DirectorsWe are not in control of any decision that can meet these homeowner needsIn terms of not responding to phone calls or emails, we have multiple documents in writing that confirm correspondence between the ***'s and staffThe attorney told all of us to no longer speak to these individuals until the Board determines resolution We cannot ignore the advice of a client's attorney or directly contradict our client's decisionsOur contract is with the Board of Directors and we are obligated to take direction from them
Our company works with the Board of Directors in this neighborhood and takes direction from themAll waivers of fines must be approved by the Board as we do not have the contracted authority to grant reversals of finesTheir property was picked up during a compliance inspection and a two letters about the landscaping were mailed via USPSWe do not have responsibility over the timely or properly delivery of mail The homeowners contacted the compliance department multiple times and received multiple responses explaining the issue with the yardThis is documented in writing via email and has been submitted to the Association's attorney A hearing was requested by the homeowners and granted and was cancelled after the attorney and the Association received confirmation verbally and in writing that a hearing was no longer neededThis evidence is also with the attorney The fine was not authorized to be reversed by the Board and will remain on their accountVantage is not responsible for the refunding or reversal of said fineAll of the issues in the complaint are with the Board of Directors and cannot be resolved by our firmDuring the process of the attorney being involved our company was asked to cease and desist speaking with the homeownersThis demand was sent to the homeowners in writing and the attorney has this evidence as well Also in evidence is multiple emails and a phone message where our staff was threatenedThe attached attorney cease and desist letter that was mailed to the homeowners speaks to all of these issues I feel this complaint is unjustified and directed at the wrong entity
We have been in business in Thurston County since and have managed our client HomeownersAssociations with the high standards of the Community Associations Institute [redacted] was ourclient from March until February when they notified us that they were moving to a newmanagement company.As is standard in our industry, we packed up all their materials and delivered them to a representative ofthe board of directorsThe delivery was signed for on March 6, and indicated that all theassociation's funds, their files containing unit info and financial info was boxed for delivery andspecifically, an Owner Transaction History (the history of all owner transactions from untilTermination) Report was enclosedThis is the information that Ms [redacted] is seekingAfter the boxes(3) left our office, we had no remaining materials, nor do we have any responsibility for their associationrecordsWe had no control over what happened to those materialsAfter months, as is our practice,we delete the terminated client's records from our accounting system; this was done for Kirsop inAugust, I first communicated with Ms [redacted] on December 8, 2015, responding to her request for theTransaction Histories mentioned aboveI em ailed her on 12/9, (emails) and finally on 12/13,repeating that we no longer had any info on their associatiwas all delivered to them-and we nolonger had anything in our officeWe can't speak to what happened to the delivered boxes after it leftour officeHer comment that we would have to retain their records is also incorrect-the records areneeded for the Association's taxes, not Vantage'sI explained this to Ms [redacted] multiple times.Her claim that staff was rude and hung up on her must be clarified in that she became abusive and thestaff person advised that they were hanging up, since they just kept repeating the same informationwithout any understanding on her part.We provided several hours of support to her questions, but ultimately were unable to help her with herrequest, as we no longer retained the Association's recordsThere are no grounds to her complaintabout our company, as we did everything we were supposed to do, and spent a number of hoursamongst several staff members to assist her, without charge
I fail to see a resolution to this issue as I have explained multiple times to the exact same complaint over and over from Ms [redacted] and her husbandWe cannot give back money we are not authorized to do soI suggest if they continue to have issue with this then their complaints should be directed to the entity on control of the rules and regulations of their neighborhood not our business which is simply doing what it is told by the Board and the attorney Instead of spamming our Revdex.com page, they should be speaking to their Board of DirectorsWe are not in control of any decision that can meet these homeowner needsIn terms of not responding to phone calls or emails, we have multiple documents in writing that confirm correspondence between the ***'s and staffThe attorney told all of us to no longer speak to these individuals until the Board determines resolution We cannot ignore the advice of a client's attorney or directly contradict our client's decisionsOur contract is with the Board of Directors and we are obligated to take direction from them