Vantage Credit Union Reviews (%countItem)
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Vantage Credit Union Rating
Address: 19 Research Park Ct, Saint Charles, Missouri, United States, 63044-2708
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+1 (314) 209-6690 |
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I went to the bank to deposit $32.00 check into my checking account and withdraw $170.00 dollars from my savings but instead they told me I got $202.00 dollars out of my account and I didn't authorize that and also I have a receipt saying I only took out $170.00 dollars. They never deposit $32 dollars into my account nor did I ever received that money
Thank you for taking time to provide feedback regarding your August 29th experience at Vantage Credit Union.
The branch’s Assistant Branch Manager has been assisting in this matter from the time that the member brought it to their attention. The teller did erroneously cash the $32 check referenced in the member’s complaint instead of depositing it, as the member had requested. Branch management promptly addressed this with the teller to ensure that future errors do not occur.
After further research, the account records indicated that when this check was cashed, the funds were dispensed from the teller’s cash dispense machine. A review of the camera security footage of the transactions by our Security department shows both the $32 and the $170 transactions being dispensed by the dispense machine and all of the $202 in funds going into the envelope along with our Member’s ID and receipt. Security footage also indicates that unfortunately our Member did not verify the contents of the envelope prior to leaving the credit union.
The Assistant Branch Manager has apologized to the member directly on behalf of the teller in regards to the check having been cashed instead of deposited; however, because the $32 in question was successfully given to the member, Vantage Credit Union cannot also issue credit for this check again as a deposit into the member’s account.
Complaint: ***
I am rejecting this response because:I received a receipt from the teller that it was in the amount of $170.00 dollars and I did count what was in the envelope which was $170.00 after I left the vantage credit unions parking lot that very same day which was 8/29. The check in the amount of $32.00 was supposed to be deposited into my checking account which I did make clear to the teller. I would like to have $32.00 reimbursed for my troubles.
Sincerely