Vantage West Credit Union

Vantage west credit union bank is dishonest and does not deserve businesses to bank with them. They help customers steal money from businesses .
A customer who has a card from them can shop in a store .
use their card with a chip , you get an authorization , they sign the receipt , they take the products , we have them on camera then they file a dispute and the bank will not accept proof and will let the business lose the goods and the money. This is dishonest and they are helping people steal and hurting small businesses. The dispute department is shocked that this bank can do that and they dont agree with it .
I am very upset with the bank.

To Whom It May Concern:This letter is in response to a complaint submitted by our member, [redacted] Vantage West Credit Union understands that the member is concerned about the way their loan may be reported to the credit bureauAfter thoroughly reviewing the account and speaking with the member to better understand the situation, the credit union has prepared the response below.Credit Union ResponseThe member’s complaint stems from late pays reflecting on her credit reportVantage West has completed a thorough review of member payment history and confirms a day delinquency was reporting in November 2015, after speaking to the member we removed this inaccurate reporting Member’s payment history also reflected a day delinquency in June 2016, this reporting is accurate After speaking to our member she did ask if we would remove the delinquency from June, although we explained that is not possible as it is accurate The correction for the November day delinquency was updated with the bureaus on 7/12/Vantage West Credit Union takes our members’ concerns very seriouslyThis situation was thoroughly researched before providing this responseWe encourage the member to reach out to us with any additional questions or concerns regarding this Sincerely,Linda P [redacted] Real Estate Servicing SupervisorVantage West Credit Union

To Whom It May Concern: This letter is in response to a complaint submitted by our member, [redacted] Vantage West Credit Union understands that the member is concerned about the way their loan may be reported to the credit bureauAfter thoroughly reviewing the account and speaking with the member to better understand the situation, the credit union has prepared the response belowCredit Union Response The member’s complaint stems from late pays reflecting on her credit reportVantage West has completed a thorough review of member payment history and confirms a day delinquency was reporting in November 2015, after speaking to the member we removed this inaccurate reporting Member’s payment history also reflected a day delinquency in June 2016, this reporting is accurate After speaking to our member she did ask if we would remove the delinquency from June, although we explained that is not possible as it is accurate The correction for the November day delinquency was updated with the bureaus on 7/12/ Vantage West Credit Union takes our members’ concerns very seriouslyThis situation was thoroughly researched before providing this responseWe encourage the member to reach out to us with any additional questions or concerns regarding this Sincerely, Linda P [redacted] Real Estate Servicing Supervisor Vantage West Credit Union

I have an auto loan through this companyI am one payment and two and a half months into the loan and the company has sent no further bills When calling the company says "no customer service reps are available" then hangs up on youTrying online billpay asks for you checking (only) accnt &, routing number AND all your username and password and pin to "connect"This is on http (not even https) Super shady companyI wouldnt bother dealing with them, as they seem to want to repo my car Dont worry even when you put all this personal stuff into the system it "failed to connect"Still no reps available on the phone after a week of getting hung up on Avoid them at all costs

This letter is in response to the above captioned complaint dated 01/14/2015.On January 6, 2015, [redacted] received an electronic (ACH) deposit in the amount of S6,into an account that had had no activity since it was opened October 30, On the same day that the $6,was deposited into her account, Ms [redacted] requested a wire transfer to China, at one of our Phoenix branch locations.Vantage West is vigilant in our attempts to protect our members from becoming victims of fraud schemes, that, I'm sure you are aware of, are on the rise.The pattern of activity on Ms [redacted] account alerted our wire room, and after investigation it was discovered that the electronic deposit of $6,was in the name of an individual that Ms [redacted] did not knowMs [redacted] indicated that she needed to wire these funds to her fiance, who she has not yet met.The 6,was returned to the sending bank in accordance with [redacted] procedures.This information has been provided to Ms [redacted] .Should you have any questions in this regard , please contact me at ###-###-####

This letter is being sent in response to the recent complaint (case # [redacted] you filed with the Revdex.com (Revdex.com) regarding the Vantage West Credit Union account for your mother, [redacted] Prior to the complaint being filed, we made several attempts to contact you to discuss your previously expressed concerns regarding the handling of your mother's account with the Credit UnionOur attempts were unsuccessful, as we left voice messages and did not receive a returned call.Upon receiving notification of the Revdex.com complaint, I attempted to come in contact with you via phone at the phone number associated with the complaintMy attempt to make contact with you was unsuccessful and resulted with a voice message being left.I welcome you to call me directly at [redacted] to discuss your concerns regarding the handling of this accountI look forward to speaking with you soon Mr [redacted] Sincerely, Jade O [redacted] Manager, Loss Mitigation

I appreciate the response from the Vantage West Credit Union but as of today August 22, my credit report still shows that I am days past due times once for June and July This is incorrect reporting and needs to be corrected immediately
This has made a huge financial burden on me since with the incorrect reporting I am not able to refinance my house*** ***

I appreciate the response from the Vantage West Credit Union but as of today August 22, my credit report still shows that I am days past due times once for June and July This is incorrect reporting and needs to be corrected immediately This has made a huge financial burden on me since with the incorrect reporting I am not able to refinance my house.*** ***

This letter is being sent in response to the recent complaint (case #*** you filed with the Revdex.com (Revdex.com) regarding the Vantage West Credit Union account for your mother, *** ***Prior to the complaint being filed, we made several attempts to contact you to discuss
your previously expressed concerns regarding the handling of your mother's account with the Credit UnionOur attempts were unsuccessful, as we left voice messages and did not receive a returned call.Upon receiving notification of the Revdex.com complaint, I attempted to come in contact with you via phone at the phone number associated with the complaintMy attempt to make contact with you was unsuccessful and resulted with a voice message being left.I welcome you to call me directly at *** *** to discuss your concerns regarding the handling of this accountI look forward to speaking with you soon Mr***Sincerely, Jade O***Manager, Loss Mitigation

To Whom It May Concern:This letter is in response to a complaint submitted by our member, [redacted]. Vantage West Credit Union understands that the member is concerned about the way their loan may be reported to the credit bureau. After thoroughly reviewing the account and speaking with the...

member to better understand the situation, the credit union has prepared the response below.Credit Union ResponseThe member’s complaint stems from late pays reflecting on her credit report. Vantage West has completed a thorough review of member payment history and confirms a 30 day delinquency was reporting in November 2015, after speaking to the member we removed this inaccurate reporting.  Member’s payment history also reflected a 30 day delinquency in June 2016, this reporting is accurate.  After speaking to our member she did ask if we would remove the delinquency from June, although we explained that is not possible as it is accurate.  The correction for the November 2015 30 day delinquency was updated with the bureaus on 7/12/2016. Vantage West Credit Union takes our members’ concerns very seriously. This situation was thoroughly researched before providing this response. We encourage the member to reach out to us with any additional questions or concerns regarding this.   Sincerely,Linda P[redacted]Real Estate Servicing SupervisorVantage West Credit Union

This letter is being sent in response to the recent complaint (case #[redacted] you filed with the Revdex.com (Revdex.com) regarding the Vantage West Credit Union account for your mother, [redacted]Prior to the complaint being filed, we made several attempts to contact you to...

discuss your previously expressed concerns regarding the handling of your mother's account with the Credit Union. Our attempts were unsuccessful, as we left voice messages and did not receive a returned call.Upon receiving notification of the Revdex.com complaint, I attempted to come in contact with you via phone at the phone number associated with the complaint. My attempt to make contact with you was unsuccessful and resulted with a voice message being left.I welcome you to call me directly at [redacted] to discuss your concerns regarding the handling of this account. I look forward to speaking with you soon Mr. [redacted]Sincerely, 
Jade O[redacted]
Manager, Loss Mitigation

To Whom It May Concern:
This letter is in response to a complaint submitted by our member, [redacted]. Vantage West Credit Union understands that...

the member is concerned about the way their loan may be reported to the credit bureau. After thoroughly reviewing the account and speaking with the member to better understand the situation, the credit union has prepared the response below.
Credit Union Response
The member’s complaint stems from late pays reflecting on her credit report. Vantage West has completed a thorough review of member payment history and confirms a 30 day delinquency was reporting in November 2015, after speaking to the member we removed this inaccurate reporting.  Member’s payment history also reflected a 30 day delinquency in June 2016, this reporting is accurate.  After speaking to our member she did ask if we would remove the delinquency from June, although we explained that is not possible as it is accurate.  
The correction for the November 2015 30 day delinquency was updated with the bureaus on 7/12/2016. 
Vantage West Credit Union takes our members’ concerns very seriously. This situation was thoroughly researched before providing this response. We encourage the member to reach out to us with any additional questions or concerns regarding this.   
Sincerely,
Linda P[redacted]
Real Estate Servicing Supervisor
Vantage West Credit Union

I have an auto loan through this company. I am one payment and two and a half months into the loan and the company has sent no further bills.

When calling the company says "no customer service reps are available" then hangs up on you. Trying online billpay asks for you checking (only) accnt &, routing number AND all your username and password and pin to "connect". This is on http (not even https).

Super shady company. I wouldnt bother dealing with them, as they seem to want to repo my car.

Dont worry even when you put all this personal stuff into the system it "failed to connect". Still no reps available on the phone after a week of getting hung up on.

Avoid them at all costs.

September 2, 2016Revdex.com of Central Arizona Foundation1010  E. Missouri AvenuePhoenix, AZ 85014
To Whom It May Concern:This letter is in response to a complaint submitted by our member, [redacted], complaint ID #[redacted]. Vantage West Credit Union understands that the member is concerned about the way their loan may be reported to the credit bureau. After another thorough review of the account the credit union has prepared the response below.Credit Union Response
The member became 30 days delinquent for their April 29, 2016 payment on May 30, 2016. Member did not complete their April 29th payment until June 6, 2016.  Vantage West Credit Union reported member's true delinquency accurately on June 5, 2016.
The member then became 30 days delinquent for their May 29, 2016 payment on June 30, 2016. Member did not complete their May 29th payment until July 6, 2016.  Vantage West Credit Union reported member's true delinquency accurately on July 5, 2016.As the Fair Credit Reporting Act requires data furnishers to provide accurate reporting, we are unable to remove any accurate delinquencies reflecting on the member's credit report.Vantage West Credit Union takes our members' concerns very seriously. This situation was thoroughly researched before providing this response. We encourage the member to reach out to us with any additional questions or concerns regarding this.

This letter is in response to the above captioned complaint dated 01/14/2015.On January 6, 2015, [redacted] received an electronic (ACH) deposit in the amount of S6,500 into an account that had had no activity since it was opened October 30, 2014. On the same day that the...

$6,500 was deposited into her account, Ms. [redacted] requested a wire transfer to China, at one of our Phoenix branch locations.Vantage West is vigilant in our attempts to protect our members from becoming victims of fraud schemes, that, I'm sure you are aware of, are on the rise.The pattern of activity on Ms. [redacted] account alerted our wire room, and after investigation it was discovered that the electronic deposit of $6,500 was in the name of an individual that Ms. [redacted] did not know. Ms. [redacted] indicated that she needed to wire these funds to her fiance, who she has not yet met.The 6,500 was returned to the sending bank in accordance with [redacted] procedures.This information has been provided to Ms. [redacted].Should you have any questions in this regard , please contact me at ###-###-####.

September 2, 2016Revdex.com of Central Arizona Foundation1010  E. Missouri AvenuePhoenix, AZ 85014To Whom It May Concern:This letter is in response to a complaint submitted by our member, [redacted], complaint ID #[redacted]. Vantage West Credit Union understands that the member is concerned about the way their loan may be reported to the credit bureau. After another thorough review of the account the credit union has prepared the response below.Credit Union ResponseThe member became 30 days delinquent for their April 29, 2016 payment on May 30, 2016. Member did not complete their April 29th payment until June 6, 2016.  Vantage West Credit Union reported member's true delinquency accurately on June 5, 2016.The member then became 30 days delinquent for their May 29, 2016 payment on June 30, 2016. Member did not complete their May 29th payment until July 6, 2016.  Vantage West Credit Union reported member's true delinquency accurately on July 5, 2016.As the Fair Credit Reporting Act requires data furnishers to provide accurate reporting, we are unable to remove any accurate delinquencies reflecting on the member's credit report.Vantage West Credit Union takes our members' concerns very seriously. This situation was thoroughly researched before providing this response. We encourage the member to reach out to us with any additional questions or concerns regarding this.

To Whom It May Concern:
This letter is in response to a complaint submitted by our member, [redacted]. Vantage West Credit Union understands that...

the member is concerned about the way their loan may be reported to the credit bureau. After thoroughly reviewing the account and speaking with the member to better understand the situation, the credit union has prepared the response below.
Credit Union Response
The member’s complaint stems from late pays reflecting on her credit report. Vantage West has completed a thorough review of member payment history and confirms a 30 day delinquency was reporting in November 2015, after speaking to the member we removed this inaccurate reporting.  Member’s payment history also reflected a 30 day delinquency in June 2016, this reporting is accurate.  After speaking to our member she did ask if we would remove the delinquency from June, although we explained that is not possible as it is accurate.  
The correction for the November 2015 30 day delinquency was updated with the bureaus on 7/12/2016. 
Vantage West Credit Union takes our members’ concerns very seriously. This situation was thoroughly researched before providing this response. We encourage the member to reach out to us with any additional questions or concerns regarding this.   
Sincerely,
Linda P[redacted]
Real Estate Servicing Supervisor
Vantage West Credit Union

I appreciate the response from the Vantage West Credit Union but as of today August 22, 2016 my credit report still shows that I am 30 days past due 2 times once  for June and July 2016.   This is incorrect reporting and needs to be corrected immediately.  
This has made a huge financial burden on me since with the incorrect reporting I am not able to refinance my house.

September 2, 2016Revdex.com of Central Arizona Foundation1010  E. Missouri AvenuePhoenix, AZ 85014
To Whom It May Concern:This letter is in response to a complaint submitted by our member, [redacted], complaint ID #[redacted]. Vantage West Credit Union understands that the member is concerned about the way their loan may be reported to the credit bureau. After another thorough review of the account the credit union has prepared the response below.Credit Union Response
The member became 30 days delinquent for their April 29, 2016 payment on May 30, 2016. Member did not complete their April 29th payment until June 6, 2016.  Vantage West Credit Union reported member's true delinquency accurately on June 5, 2016.
The member then became 30 days delinquent for their May 29, 2016 payment on June 30, 2016. Member did not complete their May 29th payment until July 6, 2016.  Vantage West Credit Union reported member's true delinquency accurately on July 5, 2016.As the Fair Credit Reporting Act requires data furnishers to provide accurate reporting, we are unable to remove any accurate delinquencies reflecting on the member's credit report.Vantage West Credit Union takes our members' concerns very seriously. This situation was thoroughly researched before providing this response. We encourage the member to reach out to us with any additional questions or concerns regarding this.

This letter is being sent in response to the recent complaint (case #[redacted] you filed with the Revdex.com (Revdex.com) regarding the Vantage West Credit Union account for your mother, [redacted]Prior to the complaint being filed, we made several attempts to contact you to...

discuss your previously expressed concerns regarding the handling of your mother's account with the Credit Union. Our attempts were unsuccessful, as we left voice messages and did not receive a returned call.Upon receiving notification of the Revdex.com complaint, I attempted to come in contact with you via phone at the phone number associated with the complaint. My attempt to make contact with you was unsuccessful and resulted with a voice message being left.I welcome you to call me directly at [redacted] to discuss your concerns regarding the handling of this account. I look forward to speaking with you soon Mr. [redacted]Sincerely, 
Jade O[redacted]
Manager, Loss Mitigation