Vapari Residential Reviews (%countItem)
Vapari Residential Rating
Address: 1015 W 31st St, Indianapolis, Indiana, United States, 46208-4881
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On the 28th of February I put in a request to have my meter checked at my apt because Indianapolis power and light said that there was a short in my meter. I contacted the property manager who said he would hire an electrician to fix the problem. He then told me the parts would not be ready Until Wednesday March 4th. I have been without power this whole time. The electrician came this past Saturday to fix the power and it still has a short. My lights are flickering on and off and this can possibly cause a fire. I have called the property manager Robert D from his personal number several times ***. He has not answered one of my phone calls this whole weekend. Now I’m still without power going on the second week. This is a health hazard and a safety issue and nobody seems to care. I can’t come to their office because I work from 8am-5pm
This is their office times so I can never speak with anybody directly unless I call on a lunch break. I want to break my lease but I don’t have money to do all of that. So I’m in a position where I just have to wait til they feel like replacing the entire meter.
On Friday February 28, 2020, I received a maintenance request from Nr. R concerning an issue with electrical power at his apartment.
As the property manager I called Indianapolis Power and light to confirm the issues addressed in the maintenance request filed by Mr. R. Indianapolis Power and Light company confirmed that on February 26, 2020 that electrical service was disconnected to the address occupied by Mr. Ronald R, III, 3510 N Pennsylvania St Apt A-4. IPL also reported that power was restored to this address on Thursday, February 27, 2020.
On Friday, February 28, 2020, Mr. R called IPL and had them come to the apartment building to check the electric meter. IPL reported to Mr. R that when the power was restored, one leg of the meter base shorted out and caused damage to that leg of the meter base.
On Friday, February 28, 2020, Mr. R used our online maintenance request portal to report the electrical problem. On Friday afternoon, I called our licensed electrician and asked him to investigate the problem, as soon as possible. He reported that the meter base was damaged and would need to be replaced. This is a multi-service meter base and provides power to 14 apartments and is no longer manufactured. To replace the entire meter base would have taken several weeks. We chose to repair parts to properly repair the meter base.
The repairs were completed on Monday March 9, 2020, and IPL attached the meter to the repaired meter base to restore full power to this apartment.
When the repairs were completed by our electrician, I called Mr. R to report all the repair work was finished. I told him that our electrician had called IPL to have their service man dispatched to reattach the meter.
Mr. R wanted to know exact time when the IPL service man would arrive, and I told him that "I did not know when they would arrive to install the meter." Mr. R became upset when I could not tell him the exact IPL schedule. I suggested he should call IPL and see if they could tell when they would arrive to attach the meter. We certainly understood his frustration, but we had no control over when IPL scheduled their service men.
Mr. R has confirmed that everything is now working fine concerning the electric power in his apartment. We offered to allow him to break his lease with no penalty if he wants to move, however he has stated that he is satisfied and wants to remain in his apartment.
We have compensated Mr. R for the inconvenience of not having full power to his apartment during the time it took to make the repairs and have the power fully restored.
This situation was beyond our reasonable control since the meter base parts simply wore out and have been discontinued by the manufacturer.
Our electrician made it possible to have the partial power during the repairs, so some of the lights and outlets were working.
We were diligently working to resolve this problem by finding the discontinued parts needed to make the repairs. And at no time were we avoiding or delaying making this expensive repair.
We empathize with the tenant's situation and have made financial compensation to him after the repairs were completed.
It is important to know that everything in this letter was completed prior to the receipt of this complaint, and not as a result being filed.
Please call me with any questions.
Sincerely,
Robert D, Property Manager