Vape Craft Inc

Customer's package was indeed sent out in an untimely mannerWe explained to the customer that we had an extremely large wholesale order that came in (about 50,bottles) which took months worth of resources in weeksOur customer service representative informed the customer that the order
could not be refunded since it has officially left our warehouse and on its way to the customer*** tracking number *** shows that the shipment is moving and will arrive to the customer on 11/18/If customer would like to return the package, we will refund him once we have the package back in our hands

Hello *** We received a complaint letter in the mail informing us that a customer named *** *** had placedWe have handled it privately with the customer and sent her a new package as well as added “reward points” to her account so that she can get a discount on her next order with
usI have attached the email thread showing the conversation with her about thisAs well as I attached the USPS tracking confirmation for her new orderUSPS tracking shows delivered. Please let me know if you have any further questions! *** ***Projects/Office Manager Vape Craft Inc