VapeWorld

? ? Dear Ms [redacted] , Thank you for bringing this matter to my attentionIn researching the issues, our records show he should have indeed been refunded the $he is requesting I have gone ahead and asked our accounting department to refund him the money owedWe are sorry for the miscommunication as well as any inconvenience caused Additionally, ? we are extending to this customer a 25% discount on a future purchaseSome restrictions may apply Warm Regards, Marcia ? ? ? Marcia K [redacted] ?"Customer Care Managerd [redacted] | o:ext| f:561.218.7000VapeWorld.com|Facebook|Twitter|Instagram|YouTube ? ? Victoria[redacted] @theRevdex.com.org Victoria[redacted] @theRevdex.com.org

ck # ***) was mailed on 02/10/to the address below Perhaps Mr [redacted] can confirm if this is the address his check should have been sent toIf he will call us at 2260, we can stop payment and send out another check [redacted] ***yonkers NY

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me it took a month but I did finally receive my money although they made me jump through hoops...vape world never again..Sincerely, [redacted]

Dear Mr [redacted] , First let me say how much VapeWorld/Warehouse Goods appreciates your patronage.? Our goal has always been retaining ? our customers and making sure they are satisfied That said, it was good to speak with you on Thursday, January 14th ? and get your feedback.? In reviewing your history with VapeWorld, our records indicate you made purchases from VapeWorld on the dates listed below? 1/2/ 1/30/ 11/24/ 2/11/ 6/30/ There is no record of you contacting us for troubleshooting the products bought in June of Usually our helpful Customer Care reps will gladly assist you in obtaining a refundOur? thirty day return policy can be found here:? http://www.vapeworld.com/return-policy/? ? ? The first indicator that there was an issue appeared in the form of ? a chargeback from your financial institution; meaning both products were received free of chargeBelow please find both letters from the financial institution Unauthorized Payment DetailsTransaction ID: [redacted] Invoice ID: [redacted] Buyer Name: [redacted] Buyer Email: No email address includedTransaction Amount: $USDTransaction Date: Jun 30, 2015PayPal Case ID: [redacted] Reason for Dispute: Unauthorized paymentChargeback Reason Code: 127Chargeback Amount: $USDChargeback Date: Jul 25, 2015Status: Waiting For Seller's ResponseStatus Details: The buyer has filed a chargeback with his or her credit card company stating that the buyer did not authorize the payment.The credit card company has reversed the payment, and we've placed a temporary hold on the funds while we review this caseIf this transaction is covered by protection against unauthorized payments, we'll lift the temporary hold and restore the funds to your accountIf the transaction is not eligible, we'll return the funds to the buyer or the rightful owner.For this transaction to be covered by protection against unauthorized payments, please provide proof that you shipped the item through an approved shipper to the address on the Transaction Details page.If the item is not a tangible good, this transaction is not eligible for protection against unauthorized paymentsHowever, depending on the information you provide, we may be able to help you recover your funds by disputing the chargeback with the credit card companyPlease provide us with information about your caseWe'll let you know if we can dispute the chargeback with the credit card company.Please respond within daysClick Resolve Claim Now to continue Transaction ID: [redacted] Invoice ID: [redacted] Buyer Name: [redacted] Buyer Email: No email address includedTransaction Amount: $USDTransaction Date: Jun 30, 2015PayPal Case ID: PP-004-070-420-104Reason for Dispute: Unauthorized paymentChargeback Reason Code: 127Chargeback Amount: $USDChargeback Date: Jul 25, 2015Status: Waiting For Seller's ResponseStatus Details: The buyer has filed a chargeback with his or her credit card company stating that the buyer did not authorize the payment.The credit card company has reversed the payment, and we've placed a temporary hold on the funds while we review this caseIf this transaction is covered by protection against unauthorized payments, we'll lift the temporary hold and restore the funds to your accountIf the transaction is not eligible, we'll return the funds to the buyer or the rightful owner.For this transaction to be covered by protection against unauthorized payments, please provide proof that you shipped the item through an approved shipper to the address on the Transaction Details page.If the item is not a tangible good, this transaction is not eligible for protection against unauthorized paymentsHowever, depending on the information you provide, we may be able to help you recover your funds by disputing the chargeback with the credit card companyPlease provide us with information about your caseWe'll let you know if we can dispute the chargeback with the credit card company.Please respond within daysClick Resolve Claim Now to continue ? You mentioned you ? would be wiling to resolve the issue if you were sent the latest version of the product free.? I countered by offering you a discount on the product (the manufacturer usually does not discount this product) which you declined This offer still stands and you may keep the items that you received free of charge I apologize for any misunderstanding and I thank you for your business? Warm Regards, Marcia

Please note we have since been in touch with the above customer and agreed to refund the item. Our notes below
I advised the customer we are issuing a full refund with no re-stocking feeI sent her a 10% coupon towards her next order and she said she will fix the Revdex.com complaintNo
additional concerns."
Warn Regards,
Marcia

ck # ***) was mailed on 02/10/to the address below Perhaps Mr*** can confirm if this is the address his check should have been sent toIf he will call us at 2260, we can stop payment and send out another check.
*** *** *** *** *** ***yonkers NY

Date Sent: 2/5/12:23:PM
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is UNSOLVED to me
I have yet to receive a check and I would like my follow up response to vape world be note to the by the B.B.Bi would like my complaint to remain on file as long as possible and permanently if possible ?
my reply to their letter is as follows;
** ***
Jan (days ago)
toVapeWorld
sir,
stop making me jump through hoops for a lousy buckslast time I was given credit weeks after the purchase without giving you any credit card info and now all of a sudden you delete card info after hoursyour company is a joke! your policy to charge a dollar restocking fee on a dollar unopened item is beyond ridiculous and the public needs to know about the thieves that you are ! why was this offer not made to me when I called and complained twice to two different people requesting it ? again why are you making people jump through hoops to get back the money you stole from them in the first place ? and the biggest joke of all is that this letter you just sent me stated that you value me as a customer
REALLY ? thanks but no thanks..gee I wonder does this change of heart from vape world have anything to do with the only complaint of my lifetime to the Revdex.com ? or is it the facebook or twitter posts ? I told you on both phone calls that if you did not do the right thing I was going to let it be know about what a sham vape world is and now you are conveniently sorry...PLEASE...it`s the principle of the whole thing
this is the last communication I will have with you..i`m so done and have wasted enough timei want nothing to do with vape world !!!
you have my name, you have my address, send me a check if your conscience bothers you
trust me i`m not holding my breath as i`m sure you`ll find another excuse
*** ***
copy and paste as a follow up ;
Revdex.com Serving Alaska, Oregon & Western Washington Complaint #***
On Fri, Jan 29, at 4:PM, VapeWorld wrote:
Update for Case #*** - "Regarding your recent return with VapeWorld."
Dear ***,This message is in regards to your recent return you had with VapeWorldWe understand that there was a restocking fee that was applied and we are writing to let you know that we do value you as a customer and we would like to make this issue right with youWe will be more than happy to refund you the rest of the amount that was taking off the Credit memo but in order to do so we will need a credit card to process the refund since our systems automatically deletes the information with 24-hours.We apologize again for the inconvenience and we request you return our phone call so that we can process the refund for you as requestedWe hope this message finds you well and if you have any further questions our friendly and knowledgeable Customer Service Department is here for you Monday - Friday from 9am - 9pm and on weekends from 10am - 4pm ESTYou can reach us at(877)865-2260or [email protected] Regards,Giovanni
Dear ***,This message is in regards to your recent return you had with VapeWorldWe understand that there was a restocking fee that was applied and we are writing to let you know that we do value you as a customer and we would like to make this issue right with youWe will be more than happy to refund you the rest of the amount that was taking off the Credit memo but in order to do so we will need a credit card to process the refund since our systems automatically deletes the information with 24-hours.We apologize again for the inconvenience and we request you return our phone call so that we can process the refund for you as requestedWe hope this message finds you well and if you have any further questions our friendly and knowledgeable Customer Service Department is here for you Monday - Friday from 9am - 9pm and on weekends from 10am - 4pm ESTYou can reach us at(877)865-2260or [email protected] Regards,Giovanni
Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlso this company has been very accommodating and helpful and I would still do business with them. Thank you.Sincerely, *** ***

Dear Mr***,
First let me say how much VapeWorld/Warehouse Goods appreciates your patronage. Our goal has always been retaining our customers and making sure they are satisfied
That said, it was good to speak with you on Thursday, January 14th and get your
feedback.
In reviewing your history with VapeWorld, our records indicate you made purchases from VapeWorld on the dates listed below
1/2/
1/30/
11/24/
2/11/
6/30/
There is no record of you contacting us for troubleshooting the products bought in June of Usually our helpful Customer Care reps will gladly assist you in obtaining a refundOur thirty day return policy can be found here: http://www.vapeworld.com/return-policy/
The first indicator that there was an issue appeared in the form of a chargeback from your financial institution; meaning both products were received free of chargeBelow please find both letters from the financial institution
Unauthorized Payment DetailsTransaction ID: ***Invoice ID: ***Buyer Name: *** ***Buyer Email: No email address includedTransaction Amount: $USDTransaction Date: Jun 30, 2015PayPal Case ID: ***Reason for Dispute: Unauthorized paymentChargeback Reason Code: 127Chargeback Amount: $USDChargeback Date: Jul 25, 2015Status: Waiting For Seller's ResponseStatus Details: The buyer has filed a chargeback with his or her credit card company stating that the buyer did not authorize the payment.The credit card company has reversed the payment, and we've placed a temporary hold on the funds while we review this caseIf this transaction is covered by protection against unauthorized payments, we'll lift the temporary hold and restore the funds to your accountIf the transaction is not eligible, we'll return the funds to the buyer or the rightful owner.For this transaction to be covered by protection against unauthorized payments, please provide proof that you shipped the item through an approved shipper to the address on the Transaction Details page.If the item is not a tangible good, this transaction is not eligible for protection against unauthorized paymentsHowever, depending on the information you provide, we may be able to help you recover your funds by disputing the chargeback with the credit card companyPlease provide us with information about your caseWe'll let you know if we can dispute the chargeback with the credit card company.Please respond within daysClick Resolve Claim Now to continue
Transaction ID: ***Invoice ID: ***Buyer Name: *** ***Buyer Email: No email address includedTransaction Amount: $USDTransaction Date: Jun 30, 2015PayPal Case ID: PP-004-070-420-104Reason for Dispute: Unauthorized paymentChargeback Reason Code: 127Chargeback Amount: $USDChargeback Date: Jul 25, 2015Status: Waiting For Seller's ResponseStatus Details: The buyer has filed a chargeback with his or her credit card company stating that the buyer did not authorize the payment.The credit card company has reversed the payment, and we've placed a temporary hold on the funds while we review this caseIf this transaction is covered by protection against unauthorized payments, we'll lift the temporary hold and restore the funds to your accountIf the transaction is not eligible, we'll return the funds to the buyer or the rightful owner.For this transaction to be covered by protection against unauthorized payments, please provide proof that you shipped the item through an approved shipper to the address on the Transaction Details page.If the item is not a tangible good, this transaction is not eligible for protection against unauthorized paymentsHowever, depending on the information you provide, we may be able to help you recover your funds by disputing the chargeback with the credit card companyPlease provide us with information about your caseWe'll let you know if we can dispute the chargeback with the credit card company.Please respond within daysClick Resolve Claim Now to continue
You mentioned you would be wiling to resolve the issue if you were sent the latest version of the product free. I countered by offering you a discount on the product (the manufacturer usually does not discount this product) which you declined
This offer still stands and you may keep the items that you received free of charge
I apologize for any misunderstanding and I thank you for your business
Warm Regards,
Marcia

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
it took a month but I did finally receive my money although they made me jump through hoops...vape world never again..Sincerely, *** ***

?
?
Dear Ms***,
Thank you for bringing this matter to my attentionIn researching the issues, our records show he should have indeed been refunded the $he is requesting
I have gone ahead and asked our accounting department to refund him the money owedWe are sorry
for the miscommunication as well as any inconvenience caused
Additionally, ? we are extending to this customer a 25% discount on a future purchaseSome restrictions may apply
Warm Regards,
Marcia ? ?
?
Marcia K***??"Customer Care Managerd*** | o:ext| f:561.218.7000VapeWorld.com|Facebook|Twitter|Instagram|YouTube
?
?
Victoria.***@theRevdex.com.org
Victoria.***@theRevdex.com.org

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
it took a month but I did finally receive my money although they made me jump through hoops...vape world never again..Sincerely, *** ***

Complaint: [redacted]I am rejecting this response because:? a discount of any size is insulting? ? money is not the issue? ? ? ? as far as the "chargeback"? let me explain.? ? I made a purchase which
I discovered ,after receiving their e-mail confirmation, that they were sending the items to the wrong address.? I phoned them and the gentleman claimed he could not
change the address but would have to cancel the order, give me a chargeback, and I would have to reorder the items which I did.? ? The chargeback therefore was for items I never
received.? ? I have all credit card statements to back this up.Sincerely,[redacted]

Dear Mr[redacted],
First let me say how much VapeWorld/Warehouse Goods appreciates your patronage.? Our goal has always been retaining ? our customers and making sure they are satisfied
That said, it was good to speak with you on Thursday, January 14th ? and get your
feedback.?
In reviewing your history with VapeWorld, our records indicate you made purchases from VapeWorld on the dates listed below?
1/2/
1/30/
11/24/
2/11/
6/30/
There is no record of you contacting us for troubleshooting the products bought in June of Usually our helpful Customer Care reps will gladly assist you in obtaining a refundOur? thirty day return policy can be found here:? http://www.vapeworld.com/return-policy/?
?
?
The first indicator that there was an issue appeared in the form of ? a chargeback from your financial institution; meaning both products were received free of chargeBelow please find both letters from the financial institution
Unauthorized Payment DetailsTransaction ID: [redacted]Invoice ID: [redacted]Buyer Name: [redacted]Buyer Email: No email address includedTransaction Amount: $USDTransaction Date: Jun 30, 2015PayPal Case ID: [redacted]Reason for Dispute: Unauthorized paymentChargeback Reason Code: 127Chargeback Amount: $USDChargeback Date: Jul 25, 2015Status: Waiting For Seller's ResponseStatus Details: The buyer has filed a chargeback with his or her credit card company stating that the buyer did not authorize the payment.The credit card company has reversed the payment, and we've placed a temporary hold on the funds while we review this caseIf this transaction is covered by protection against unauthorized payments, we'll lift the temporary hold and restore the funds to your accountIf the transaction is not eligible, we'll return the funds to the buyer or the rightful owner.For this transaction to be covered by protection against unauthorized payments, please provide proof that you shipped the item through an approved shipper to the address on the Transaction Details page.If the item is not a tangible good, this transaction is not eligible for protection against unauthorized paymentsHowever, depending on the information you provide, we may be able to help you recover your funds by disputing the chargeback with the credit card companyPlease provide us with information about your caseWe'll let you know if we can dispute the chargeback with the credit card company.Please respond within daysClick Resolve Claim Now to continue
Transaction ID: [redacted]Invoice ID: [redacted]Buyer Name: [redacted]Buyer Email: No email address includedTransaction Amount: $USDTransaction Date: Jun 30, 2015PayPal Case ID: PP-004-070-420-104Reason for Dispute: Unauthorized paymentChargeback Reason Code: 127Chargeback Amount: $USDChargeback Date: Jul 25, 2015Status: Waiting For Seller's ResponseStatus Details: The buyer has filed a chargeback with his or her credit card company stating that the buyer did not authorize the payment.The credit card company has reversed the payment, and we've placed a temporary hold on the funds while we review this caseIf this transaction is covered by protection against unauthorized payments, we'll lift the temporary hold and restore the funds to your accountIf the transaction is not eligible, we'll return the funds to the buyer or the rightful owner.For this transaction to be covered by protection against unauthorized payments, please provide proof that you shipped the item through an approved shipper to the address on the Transaction Details page.If the item is not a tangible good, this transaction is not eligible for protection against unauthorized paymentsHowever, depending on the information you provide, we may be able to help you recover your funds by disputing the chargeback with the credit card companyPlease provide us with information about your caseWe'll let you know if we can dispute the chargeback with the credit card company.Please respond within daysClick Resolve Claim Now to continue
? You mentioned you ? would be wiling to resolve the issue if you were sent the latest version of the product free.? I countered by offering you a discount on the product (the manufacturer usually does not discount this product) which you declined
This offer still stands and you may keep the items that you received free of charge
I apologize for any misunderstanding and I thank you for your business?
Warm Regards,
Marcia

ck # [redacted]) was mailed on 02/10/16 to the address below.   Perhaps Mr. [redacted] can confirm if this is the  address his check should have been sent to. If he will call us at 877 865 2260, we can stop payment and send out another check. 
[redacted]yonkers NY 10703

Complaint: [redacted]I am rejecting this response because:  a discount of any size is insulting   money is not the issue     as far as the "chargeback"  let me explain.   I made a purchase which
I discovered ,after receiving their e-mail confirmation, that they were sending the items to the wrong address.  I phoned them and the gentleman claimed he could not
change the address but would have to cancel the order, give me a chargeback, and I would have to reorder the items which I did.   The chargeback therefore was for items I never
received.   I have all credit card statements to back this up.Sincerely,[redacted]

Date Sent: 2/5/2016 12:23:00 PM
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is UNSOLVED to me.
 
I have yet to receive a check and I would like my follow up response to vape world be note to the by the B.B.B. I would like my complaint to remain on file as long as possible and permanently if possible ?
my reply to their letter is as follows;
[redacted]
Jan 29 (7 days ago)
toVapeWorld
sir,
    stop making me jump through hoops for a lousy 28 bucks.. last time I was given credit weeks after the purchase without giving you any credit card info and now all of a sudden you delete card info after 48 hours.. your company is a joke! your policy to charge a 28 dollar restocking fee on a 65 dollar unopened item is beyond ridiculous and the public needs to know about the thieves that you are ! why was this offer not made to me when I called and complained twice to two different people requesting it ? again why are you making people jump through hoops to get back the money you stole from them in the first place ? and the biggest joke of all is that this letter you just sent me stated that you value me as a customer..
REALLY ? thanks but no thanks..gee I wonder does this change of heart from vape world have anything to do with the only complaint of my lifetime to the Revdex.com ? or is it the facebook or twitter posts ? I told you on both phone calls that if you did not do the right thing I was going to let it be know about what a sham vape world is and now you are conveniently sorry...PLEASE...it`s the principle of the whole thing..
this is the last communication I will have with you..i`m so done and have wasted enough time... I want nothing to do with vape world !!!
you have my name, you have my address, send me a check if your conscience bothers you..
trust me i`m not holding my breath as i`m sure you`ll find another excuse...
                                                         [redacted]
copy and paste as a follow up ;
Revdex.com Serving Alaska, Oregon & Western Washington Complaint #[redacted]
On Fri, Jan 29, 2016 at 4:15 PM, VapeWorld <[email protected]> wrote:
Update for Case #[redacted] - "Regarding your recent return with VapeWorld."
Dear [redacted],This message is in regards to your recent return you had with VapeWorld. We understand that there was a restocking fee that was applied and we are writing to let you know that we do value you as a customer and we would like to make this issue right with you. We will be more than happy to refund you the rest of the amount that was taking off the Credit memo but in order to do so we will need a credit card to process the refund since our systems automatically deletes the information with 24-48 hours.We apologize again for the inconvenience and we request you return our phone call so that we can process the refund for you as requested. We hope this message finds you well and if you have any further questions our friendly and knowledgeable Customer Service Department is here for you Monday - Friday from 9am - 9pm and on weekends from 10am - 4pm EST. You can reach us at(877)865-2260or [email protected] Regards,Giovanni
  
 
Dear [redacted],This message is in regards to your recent return you had with VapeWorld. We understand that there was a restocking fee that was applied and we are writing to let you know that we do value you as a customer and we would like to make this issue right with you. We will be more than happy to refund you the rest of the amount that was taking off the Credit memo but in order to do so we will need a credit card to process the refund since our systems automatically deletes the information with 24-48 hours.We apologize again for the inconvenience and we request you return our phone call so that we can process the refund for you as requested. We hope this message finds you well and if you have any further questions our friendly and knowledgeable Customer Service Department is here for you Monday - Friday from 9am - 9pm and on weekends from 10am - 4pm EST. You can reach us at(877)865-2260or [email protected] Regards,Giovanni
 
Sincerely, [redacted]

Dear Ms. [redacted],
Thank you for bringing this matter to my attention. In researching the issues, our records show he should have indeed been refunded the $28.00 he is requesting.
I have gone ahead and asked our accounting department to refund him the money owed. We are sorry...

for the miscommunication as well as any inconvenience caused.
Additionally,  we are extending to this customer a 25% discount on a future purchase. Some restrictions may apply.
Warm Regards,
Marcia   
 
Marcia K[redacted]—Customer Care Managerd[redacted] | o:877.865.2260 ext. 249 | f:561.218.7000VapeWorld.com|Facebook|Twitter|Instagram|YouTube
 
 
Victoria.[redacted]@theRevdex.com.org
Victoria.[redacted]@theRevdex.com.org