Vapor Puffs

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have been contacted by Vapor Puffs regarding complaint ID *** However, the
company's resolution to the matter is far from an acceptable outcome, as they claim that a refund was out of their hands and the card used to purchase has expired Upon speaking with the card company, they claim the card did not get refunded the sum Please advise
Regards,
*** ***