Vapor Systems USA

***, I apologize, last I had spoken to [redacted] regarding the GoPro video he had mentioned that he had mailed the DVD to your address twice so I had assumed this was taken care ofI just spoke with him and he did say he offered you a refund for the video, unfortunately he missed passing this information on to meI sincerely apologize for this headache and inconvenience on this matterA refund for the full amount will be certified mailed out today to the address shown belowIf you would like me to send your refund to a different address please let me know and I will gladly do soI will also send a gift certificate that you may redeem at any time towards a future intro flight or scenic flightAgain I sincerely apologize for the lack of communication that had resulted and the discrepancy with the retrieval of the DVDPlease feel free to call any time with any further questions or concerns [redacted] & [redacted] ***Sincerely, [redacted] *** Operations ManagerClassic Air Aviation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The gift certificate is not needed. We have been very happy with the two flights we did & the DVD issue just got way out of hand. I will look forward to a check for the $& wish your company well
Regards,
*** ***

[redacted], I apologize, last I had spoken to [redacted] regarding the GoPro video he had mentioned that he had mailed the DVD to your address twice so I had assumed this was taken care of. I just spoke with him and he did say he offered you a refund for the video, unfortunately he missed passing this...

information on to me. I sincerely apologize for this headache and inconvenience on this matter. A refund for the full amount will be certified mailed out today to the address shown below. If you would like me to send your refund to a different address please let me know and I will gladly do so. I will also send a gift certificate that you may redeem at any time towards a future intro flight or scenic flight. Again I sincerely apologize for the lack of communication that had resulted and the discrepancy with the retrieval of the DVD. Please feel free to call any time with any further questions or concerns. [redacted] & [redacted]Sincerely, [redacted] Operations ManagerClassic Air Aviation