Vapore LLC. (MyPurMist)

Initial Business Response / [redacted] (4000, 7, 2015/05/06) */ We have spoken with the customer and addressed his issuesWe truly appreciate the customer's feedback, as it allows us to constantly improveThe reviews posted on our site are approved by a third party based on set criteria, which were communicated when the review form was filled outHowever, based on customer's feedback we will make sure that the criteria are even more prominent on our site and we are working on thatWe always want to be transparent and are always there for our customers when they need the support Initial Consumer Rebuttal / [redacted] (4200, 9, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the business was not truthfulThey never gave any specific criteria when I wrote a second review As previously stated the response was that I didn't meet the criteria for that Web site for the review to be postedIt seem to me if they were that cconcerned about reviews whether they are positive or negative they make an effort to contact that customer to make sure that he corrects what is needed to make sure that review is postedI maintain that they only want to see positive results Final Business Response / [redacted] (4000, 11, 2015/05/08) */ We are fully transparent in providing criteria that must be met for the review to be posted within the submission form (as seen in the attachment)That said, we appreciate the customer's feedback and will ensure to communicate it to the third party service providerWe do not interfere in the process of writing or influence the content of a review (whether it be positive or negative), as we care about the opinion of our customers and do not want the feedback to be biasedWe accept all ratings provided that they meet the criteria (as seen in the attachment)We also encourage our customers to contact us at ***@mypumist.com should they have any issues, questions or concerns regarding our customer service

Initial Business Response /* (4000, 7, 2015/05/06) */
We have spoken with the customer and addressed his issues. We truly appreciate the customer's feedback, as it allows us to constantly improve. The reviews posted on our site are approved by a third party based on set criteria, which were...

communicated when the review form was filled out. However, based on customer's feedback we will make sure that the criteria are even more prominent on our site and we are working on that. We always want to be transparent and are always there for our customers when they need the support.
Initial Consumer Rebuttal /* (4200, 9, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the business was not truthful. They never gave any specific criteria when I wrote a second review . As previously stated the response was that I didn't meet the criteria for that Web site for the review to be posted. It seem to me if they were that cconcerned about reviews whether they are positive or negative they make an effort to contact that customer to make sure that he corrects what is needed to make sure that review is posted. I maintain that they only want to see positive results.
Final Business Response /* (4000, 11, 2015/05/08) */
We are fully transparent in providing criteria that must be met for the review to be posted within the submission form (as seen in the attachment). That said, we appreciate the customer's feedback and will ensure to communicate it to the third party service provider. We do not interfere in the process of writing or influence the content of a review (whether it be positive or negative), as we care about the opinion of our customers and do not want the feedback to be biased. We accept all ratings provided that they meet the criteria (as seen in the attachment). We also encourage our customers to contact us at [redacted]@mypumist.com should they have any issues, questions or concerns regarding our customer service.