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Vapur, Inc.

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Vapur, Inc. Reviews (1)

Review: Dear Sir/Madam: On 11/6/14, I contacted this company regarding a defective water bottle purchased. The bottle, when empty, rolls up and is secured by an attached ring making it easier to carry. The ring on the bottle broke away making this feature no longer availble. On the abve date, I began emailing the business requesting a replacement, not of the bottle, but of the ring. Since the bottle was pink, I requested a pink ring which came with the bottle. After receiving two pink rings which attached to a different styles of bottles, I emailed a pic of the pink ring. The company mailed the correct style of ring but mailed it in green as if the employees have not learned their colors. I realized I was intentionally being frustrated and after 8 emails, three wrong parts, 4 months trying resolve this, returned the bottle, all of the useless rings and requested a refund in the amount of $15.69, the price paid for the bottle. Five months later, the business sent a replacement bottle which I returned. I no longer want to be seen with its products due to its poor customer service. I have purchased several of these bottles as gifts and for self. I would not want ppl who received this bottle as gifts to contact this business and get treated as I have. It is silly for a business to intentionally run away good customers by intentionally refusing to address a simple request. They have the bottle and bottle rings. I would like $15.69 plus the cost of shipping. Thanks.Desired Settlement: I paid $15.69 for the bottle. $4.09 to return the bottle w/useless rings. Total $19.78. They state no refunds after 30 days. I should not be restricted by policy of no refunds since they are not restricted by policy of quality customer service, intentionally sending wrong parts and five months later sending a replacement which I no longer want to be seen with.

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Description: INTERNET SHOPPING

Address: 31344 Via Colinas, Suite 104, Westlake Village, California, United States, 91362

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