Complaint: [redacted]
I am rejecting this response because: I spoke with my insurance adjuster and she told me that the dealer never told her the details of what was going on. They never told her that I had requested them installing the running board I provided rather than new ones. She told me that if I requested that the running boards I took be installed
,they should have installed them. There is no company policy requiring me to install new OEM running boards, and I never authorize the dealer to install new OEM running boards. The bottom line is that someone at this dealership dropped the ball and lost my running boards and management refuses to make things right, very little regard to customer satisfaction. This is the first GM dealership I've done business with where they treat their customer like st. I have also filed a complaint with General Motors. Regards,
[redacted]
To whom it may concern, my name is [redacted] and I am the body shop manger and I do not recall this event. I have been employed here at Domingo Vara Collision Center for over 15 years and I have never disrespected any of my customers period.This person is not in our data base so there no way I...
can call this person to resolve any issue at this time. With the recent Hail storms in San Antonio our shop has been doing the best it can to meet the needs of our customers. If the check has a third party we can not except the check till the third party has signed off on the check. We inform all customers about this procedure when check is sent straight to the customer. Vehicle will not be release unless all monies owed is paid in full. [redacted] is my direct number if the customer would like to resolve any issues Thank You
Complaint: [redacted]
t. I have also filed a complaint with General Motors. Regards,
I am rejecting this response because: I spoke with my insurance adjuster and she told me that the dealer never told her the details of what was going on. They never told her that I had requested them installing the running board I provided rather than new ones. She told me that if I requested that the running boards I took be installed
,they should have installed them. There is no company policy requiring me to install new OEM running boards, and I never authorize the dealer to install new OEM running boards. The bottom line is that someone at this dealership dropped the ball and lost my running boards and management refuses to make things right, very little regard to customer satisfaction. This is the first GM dealership I've done business with where they treat their customer like s
[redacted]
To whom it may concern, my name is [redacted] and I am the body shop manger and I do not recall this event. I have been employed here at Domingo Vara Collision Center for over 15 years and I have never disrespected any of my customers period.This person is not in our data base so there no way I...
can call this person to resolve any issue at this time. With the recent Hail storms in San Antonio our shop has been doing the best it can to meet the needs of our customers. If the check has a third party we can not except the check till the third party has signed off on the check. We inform all customers about this procedure when check is sent straight to the customer. Vehicle will not be release unless all monies owed is paid in full. [redacted] is my direct number if the customer would like to resolve any issues Thank You