Revdex.com: This letter is to inform you that V [redacted] Appliances has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/6/12:00:AM and assigned ID [redacted] Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Wednesday, June 03, 3:PMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #*** I'm sorry I have not responded sooner but my life has just been crazy. The machine seems to be working fine. I have noticed a tiny bit of water in the back of the machine on the floor. I will monitor that in the future. I thank you for your help in this matter*** ***
Regards,
Sent: Tuesday, May 19, 2:PM To: drteam Subject: RE: Case # *** Hello, On Friday May 15th, *** *** send *** *** *** with Tel# *** in representation of them to leave the washer for repair. *** *** was told that we were going to check the machine and have it ready for him on Sat. *** *** notified us that we was unable to come on Saturday, so he was told he can pick it up on Sunday. We decided to exchange the washer for them. So we gave *** *** the option to choose from different washer machines. All three where connected and running at the time that he chose which one he liked. Hopefully this will resolve the problem Thanks Have a Great Day!! Maricela V*** Vice-President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Thursday, May 14, 2015 4:02 PMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] I [redacted]'t know why they have that check with the invoice; it is not mine. We paid in cash as requested by [redacted]. If I had known about this policy, I would not have allowed [redacted] to buy the machine. I normally [redacted]'t have access to a truck and I hate driving into [redacted]. It is basically [redacted]'s fault and not V[redacted] Appliance's fault although they told me for two days that someone would be coming out to fix it. That is their fault. I have a friend that will be bringing the machine back this weekend and I would prefer to get a complete refund. If I have problems in the future, who's going to bring the machine down there? Certainly not me. I would have to inconvenience a friend with a truck or pay somebody to bring it down there. I try to deal with local people in [redacted] area. I just really [redacted]'t understand how for one, the agitator was broken when we got it and how it does not drain completely; I really [redacted]'t think the spin cycle is working. I have to wring out the clothes that I had to wash and put a towel behind the machine for it leaks water out. I have taken pictures of the inconvenience I have had to endure. I will let you know what happens this weekend. I just pray that they will cooperate with me and understand why I [redacted]'t want to do business with them and just want my money back. I am sure they are a reputable company but they are just too far away from me to continue to do business with them. Thank you for your help with this matter. [redacted]
Regards,
Revdex.com:
This letter is to inform you that V[redacted] Appliances has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/6/2015 12:00:00 AM and assigned ID [redacted].
Regards,
Sent: Wednesday, May 13, 2015 6:36 PM To: drteam Subject: Case # [redacted] On 05/13/2015 We Received the complaint mentioned above from the Revdex.com Regarding receipt # [redacted] purchased 05/01/2015 for the amount of $150.00. I do apologize for any inconvenience that this...
issue has caused [redacted], but as stated on the receipt we [redacted]'t accept claims made by third parties, all claims should be made by the purchaser. Also, as stated on the receipt it states that if the appliance was picked up by customer, the customer has to bring it back for any warranty issues. We put this disclaimer on the receipt because we have customers from all over ex. [redacted] etc... and we do not have the manpower nor time to travel that far for a warranty issue. As far as our company knows the Washer machine was purchased by a gentleman named [redacted] with phone # [redacted]. Mr. [redacted] read and signed the receipt which he agreed to all of our terms and conditions. We will be glad to help [redacted] if she would bring her machine to the store and we would take care of her warranty issue if she present the original receipt that she should have. We have been in business for 6 years and we let all of our customers know that if the appliance is picked up by the customer its the customers responsibility to bring it back for any warranty issue like any other company will do. If you have any questions please feel free to contact me at [redacted]. Thanks for all your help Maricela V[redacted] Vice-President Attached is a copy of the Receipt.
Revdex.com: This letter is to inform you that V [redacted] Appliances has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/6/12:00:AM and assigned ID [redacted] Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Wednesday, June 03, 3:PMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #*** I'm sorry I have not responded sooner but my life has just been crazy. The machine seems to be working fine. I have noticed a tiny bit of water in the back of the machine on the floor. I will monitor that in the future. I thank you for your help in this matter*** ***
Regards,
Sent: Tuesday, May 19, 2:PM To: drteam Subject: RE: Case # *** Hello, On Friday May 15th, *** *** send *** *** *** with Tel# *** in representation of them to leave the washer for repair. *** *** was told that we were going to check the machine and have it ready for him on Sat. *** *** notified us that we was unable to come on Saturday, so he was told he can pick it up on Sunday. We decided to exchange the washer for them. So we gave *** *** the option to choose from different washer machines. All three where connected and running at the time that he chose which one he liked. Hopefully this will resolve the problem Thanks Have a Great Day!! Maricela V*** Vice-President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Thursday, May 14, 2015 4:02 PMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] I [redacted]'t know why they have that check with the invoice; it is not mine. We paid in cash as requested by [redacted]. If I had known about this policy, I would not have allowed [redacted] to buy the machine. I normally [redacted]'t have access to a truck and I hate driving into [redacted]. It is basically [redacted]'s fault and not V[redacted] Appliance's fault although they told me for two days that someone would be coming out to fix it. That is their fault. I have a friend that will be bringing the machine back this weekend and I would prefer to get a complete refund. If I have problems in the future, who's going to bring the machine down there? Certainly not me. I would have to inconvenience a friend with a truck or pay somebody to bring it down there. I try to deal with local people in [redacted] area. I just really [redacted]'t understand how for one, the agitator was broken when we got it and how it does not drain completely; I really [redacted]'t think the spin cycle is working. I have to wring out the clothes that I had to wash and put a towel behind the machine for it leaks water out. I have taken pictures of the inconvenience I have had to endure. I will let you know what happens this weekend. I just pray that they will cooperate with me and understand why I [redacted]'t want to do business with them and just want my money back. I am sure they are a reputable company but they are just too far away from me to continue to do business with them. Thank you for your help with this matter. [redacted]
Regards,
Revdex.com:
This letter is to inform you that V[redacted] Appliances has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/6/2015 12:00:00 AM and assigned ID [redacted].
Regards,
Sent: Wednesday, May 13, 2015 6:36 PM To: drteam Subject: Case # [redacted] On 05/13/2015 We Received the complaint mentioned above from the Revdex.com Regarding receipt # [redacted] purchased 05/01/2015 for the amount of $150.00. I do apologize for any inconvenience that this...
issue has caused [redacted], but as stated on the receipt we [redacted]'t accept claims made by third parties, all claims should be made by the purchaser. Also, as stated on the receipt it states that if the appliance was picked up by customer, the customer has to bring it back for any warranty issues. We put this disclaimer on the receipt because we have customers from all over ex. [redacted] etc... and we do not have the manpower nor time to travel that far for a warranty issue. As far as our company knows the Washer machine was purchased by a gentleman named [redacted] with phone # [redacted]. Mr. [redacted] read and signed the receipt which he agreed to all of our terms and conditions. We will be glad to help [redacted] if she would bring her machine to the store and we would take care of her warranty issue if she present the original receipt that she should have. We have been in business for 6 years and we let all of our customers know that if the appliance is picked up by the customer its the customers responsibility to bring it back for any warranty issue like any other company will do. If you have any questions please feel free to contact me at [redacted]. Thanks for all your help Maricela V[redacted] Vice-President Attached is a copy of the Receipt.