Travelpod is a [redacted] twice I made a reservation with my name birth date address email and my credit card information and the security code they called me back twice saying the rate is no longer available and I have no reservation but for double the amount I can make a new reservation
Choose Another (any other) Travel Agency!
For starters, I am on my fourth passport and have traveled extensively, yet this was by far the worst travel/booking experience I have ever hadIn summary, we had to purchase another ticket for my wife to fly overseas because the Travelpod agent who booked our travel asked for travelers names which was different than my wife's name in her passportOnce at the airport, it was either pay for another ticket ($976) or delay my wife's international travel for week or more while my toddler son and I flew to India without her; that was Travelpod's idea, not mine! But even after we paid for the extra ticket the fun did not stop there and was far from overThen once in New Delhi, India, we waited several weeks then were told by Travelpod to visit the Turkish Airlines office (this is downtown New Delhi, not at the airport) to fix my wife's return ticket at their officeWe tried doing that but once we reached the airport the travel ticket itinerary was still not resolved which demanded more time yet at the ticket counter at New Delhi before they would allow my wife to leave/travel
This whole problem started during the initial ticket purchase process and booking, I was asked by Travelpod booking agent for our names, not those in our passports or I would have provided my wife's maiden nameTravelpod's confirmation e-mail explicitly asks for travelers names, it should ask for travelers names as listed on passport or travel identificationI was never once asked for any of our names in our passports...told Travelpod same and suggested they review those recordings of our conversationsThey either do not have recordings or never reviewed themReminded them, their team are the travel experts not us as travelersWe get on airplanes and travel, their team needs to ensure these bookings are accurateThe Turkish Airlines folks who assisted us at their New Delhi office said as a travel agency Travelpod (or any travel agency for that matter) are supposed to review our passports, which obviously did not occurThe only hope we had was for our first/departing airline to review my wife's green card and connect the fact she had name change through marriage, an option which failed to no availEvery other ticket agency I have ever used (and there have been many since I have held numerous subsequent passport) have always required passport info, date of expiration, and issuing countryTurkish Airlines not only agreed with this statement, they said Travelpod must be taking short-cuts and are not following protocolTravelpod, however, simply skips all those steps and while it saves their team time and money, look what happened to us here! I already know for sure this name mistake their booking agents make (actual travelers name vs passport name) has happened before and it will certainly happen again so their company needs to start following protocol and make changes to confirm international travelers book their tickets accurately
After returning home from our travels and reviewing some of their less satisfied customer ratings, I now feel even more foolish having booked our tickets with their team in the first placeI gave them numerous opportunities to reimburse me for this extra $ticket but in the end they tried offering me a $credit on a future ticket purchase which I refused before positing this review
In closing, this is an honest and regrettably unfavorable review to include all the hassles and headaches we went through from being delayed at first US airport, to traveling with our 2-year old toddler, to buying an extra $ticket, to waiting almost weeks once in New Delhi to hear back from their team re return trip action plan, to having to travel to Turkish Airlines office once in New Delhi, Turkish Airlines ominous feedback on Travelpod's failure to follow protocol, to arriving at New Delhi airport to learn name change problem was still not fixed, etcChoose a more reputable travel agency to purchase your tickets so you don't end up like us
The travel agent did not provide the service that was required to meet my needs
I booked a ticket thru the agency and I was given the wrong information regarding my luggage and could not get on a flight to go take care of my ill mother
Travelpod is a *** twice I made a reservation with my name birth date address email and my credit card information and the security code they called me back twice saying the rate is no longer available and I have no reservation but for double the amount I can make a new reservation
We have traveled with them at least times to europe (england+germany) they have beat everyone prices by up to $300.and no problems with amything at the airports
Travelpod is a [redacted] twice I made a reservation with my name birth date address email and my credit card information and the security code they called me back twice saying the rate is no longer available and I have no reservation but for double the amount I can make a new reservation
Choose Another (any other) Travel Agency!
For starters, I am on my fourth passport and have traveled extensively, yet this was by far the worst travel/booking experience I have ever hadIn summary, we had to purchase another ticket for my wife to fly overseas because the Travelpod agent who booked our travel asked for travelers names which was different than my wife's name in her passportOnce at the airport, it was either pay for another ticket ($976) or delay my wife's international travel for week or more while my toddler son and I flew to India without her; that was Travelpod's idea, not mine! But even after we paid for the extra ticket the fun did not stop there and was far from overThen once in New Delhi, India, we waited several weeks then were told by Travelpod to visit the Turkish Airlines office (this is downtown New Delhi, not at the airport) to fix my wife's return ticket at their officeWe tried doing that but once we reached the airport the travel ticket itinerary was still not resolved which demanded more time yet at the ticket counter at New Delhi before they would allow my wife to leave/travel
This whole problem started during the initial ticket purchase process and booking, I was asked by Travelpod booking agent for our names, not those in our passports or I would have provided my wife's maiden nameTravelpod's confirmation e-mail explicitly asks for travelers names, it should ask for travelers names as listed on passport or travel identificationI was never once asked for any of our names in our passports...told Travelpod same and suggested they review those recordings of our conversationsThey either do not have recordings or never reviewed themReminded them, their team are the travel experts not us as travelersWe get on airplanes and travel, their team needs to ensure these bookings are accurateThe Turkish Airlines folks who assisted us at their New Delhi office said as a travel agency Travelpod (or any travel agency for that matter) are supposed to review our passports, which obviously did not occurThe only hope we had was for our first/departing airline to review my wife's green card and connect the fact she had name change through marriage, an option which failed to no availEvery other ticket agency I have ever used (and there have been many since I have held numerous subsequent passport) have always required passport info, date of expiration, and issuing countryTurkish Airlines not only agreed with this statement, they said Travelpod must be taking short-cuts and are not following protocolTravelpod, however, simply skips all those steps and while it saves their team time and money, look what happened to us here! I already know for sure this name mistake their booking agents make (actual travelers name vs passport name) has happened before and it will certainly happen again so their company needs to start following protocol and make changes to confirm international travelers book their tickets accurately
After returning home from our travels and reviewing some of their less satisfied customer ratings, I now feel even more foolish having booked our tickets with their team in the first placeI gave them numerous opportunities to reimburse me for this extra $ticket but in the end they tried offering me a $credit on a future ticket purchase which I refused before positing this review
In closing, this is an honest and regrettably unfavorable review to include all the hassles and headaches we went through from being delayed at first US airport, to traveling with our 2-year old toddler, to buying an extra $ticket, to waiting almost weeks once in New Delhi to hear back from their team re return trip action plan, to having to travel to Turkish Airlines office once in New Delhi, Turkish Airlines ominous feedback on Travelpod's failure to follow protocol, to arriving at New Delhi airport to learn name change problem was still not fixed, etcChoose a more reputable travel agency to purchase your tickets so you don't end up like us
The travel agent did not provide the service that was required to meet my needs
I booked a ticket thru the agency and I was given the wrong information regarding my luggage and could not get on a flight to go take care of my ill mother
Travelpod is a *** twice I made a reservation with my name birth date address email and my credit card information and the security code they called me back twice saying the rate is no longer available and I have no reservation but for double the amount I can make a new reservation
We have traveled with them at least times to europe (england+germany) they have beat everyone prices by up to $300.and no problems with amything at the airports