Variety Carpets & Floor Covering, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

On Friday 4/** the customer called our customer support department and requested that her IntelliPayment account be cancelled and that her debit of $be refundedAt the time of the call the IntelliPayment customer support representative informed her that it would be refunded back to her
account by the Monday 4/** or Tuesday 4/**The debit of $was refunded back to the customer's account on Tuesday 4/*** ,but unfortunately when the customer called our customer support department on that Tuesday the IntelliPayment Customer Support Representative she spoke with regrettably incorrectly informed her that the refund would be in her account by tomorrowAn IntelliPayment Customer Support Representative later called the customer to confirm that she did indeed receive the refund processed to her account on 4/**, but the representative had to leave a voicemail

On Friday 4/**/an IntelliPayment Customer Support Representative called and spoke with the customerThe representative explained that the refund total of $that was quoted to the customer on 4/*/was provided with the assumption that the debit attempted on the customer's account on 4/*/
for $would clearThe representative further explained that the attempted debit on 4/*/was returned due to the customer placing a stop payment on the transactionAs a result, IntelliPayment was only holding $of the customer's funds, and this amount was refunded to the customer on 4/**/The customer understood the explanation, and she thanked the IntelliPayment representative for clarifying this for her

On April ** an IntelliPayment Customer Support Representative called and spoke with the customerThe representative reviewed the customer's concern that interest was being charged daily on her loan accountHe explained that interest accrues daily on a standard auto loan regardless of when payments
are made, so she was not accruing significantly great charges on her loan due to the timing of the loan paymentThe customer also confirmed that the first payment which IntelliPayment had remitted to her lender had been receivedThe customer did not have any late fees assessed nor was her credit affected due to the timing of this paymentThe customer indicated that she was satisfied with our explanation and appreciated our call to herWe at IntelliPayment are always striving to provide the best possible customer service, and we appreciate the customer allowing us to address her concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have received my refund and have stopped doing business with this fraudulent company
Sincerely,
*** ***

We have spoken with the customer with regard to the complaint
and were able to reach a resolution. We
reviewed the IntelliPayment Biweekly Plan with the customer and apologized for
any earlier miscommunication or misunderstanding with respect to any of the
benefits or the costs associated
with IntelliPayment.We strive to always provide customers with all the
information they require to make an informed decision on whether or not to
enroll in IntelliPayment, whether this is through our marketing collateral,
through our enrollment forms which customers sign, or through conversations
with our customer support. We are always
looking to improve, and we appreciate the feedback from all of our customers

An IntelliPayment Customer Support Supervisor called and left messages for the customer on two occasions to discuss the matter furtherWe have not yet received a call backWe have the customers signed Biweekly Plan Agreement on file which outlines that the deferred program fee is non-refundable,
but are willing to give a prorated refund of the fee in the amount of $of the $that was applied prior to the customers cancellationA customer service representative also waived the $cancellation fee as a courtesyWe strive to always provide customers with the very highest level in customer satisfaction and we appreciate the feedback from all of our customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer cancelled his account on 6/*/17. A refund was processed the next day on 6/*/17 in the amount of $267.46. It was credited directly back to the account on file. The customer left us a voicemail on 6/**/17. We responded and left a voicemail for him the same day asking him to call if he...

still needed assistance. At this time, all funds have been returned to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company refunded $399 fee at a prorated rate and also waived the cancellation fee. I expressed my concerns about the selling process, and I do feel like my comments were heard by the company.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After $183.51 is credited back to my account, I will consider this matter resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Intellipayment, LLC regarding complaint ID [redacted].Sincerely,[redacted]

We have spoken with the customer with regard to the complaint and were able to reach a resolution.  We reviewed the IntelliPayment Biweekly Plan with the customer and apologized for any earlier miscommunication or misunderstanding with respect to any of the benefits or the costs associated with...

IntelliPayment.We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment, whether this is through our marketing collateral, through our enrollment forms which customers sign, or through conversations with our customer support.  We are always looking to improve, and we appreciate the feedback from all of our customers.

An IntelliPayment Customer Support Supervisor called and left messages for the customer on both her home and cell numbers on 8/*/16 and 8/*/16. The message explained that all payments sent were reflecting with the lender and she was up to date with them. We informed her that the lender reflects...

$201.86 due by 8/**/16, an amount covered by her most recent debit on 8/*/16 which would be sent 8/**/16. We had also previously sent an email reflecting this information. We strive to always provide customers with the very highest level in customer satisfaction and we appreciate the feedback from all of our customers.

We have spoken with the customer with regard to the complaint and were able to reach a resolution.  We reviewed the IntelliPayment Biweekly Plan with the customer and apologized for any earlier miscommunication or misunderstanding with respect to any of the benefits or the costs associated with...

IntelliPayment. We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment, whether this is through our marketing collateral, through our enrollment forms which customers sign, or through conversations with our customer support.  We are always looking to improve, and we appreciate the feedback from all of our customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have spoken with the customer with regard to the
complaint and were able to reach a resolution. 
We reviewed the IntelliPayment Biweekly Plan with the customer and
apologized for any earlier miscommunication or misunderstanding with respect to
any of the benefits or the costs associated...

with IntelliPayment.We strive to always provide customers with all the
information they require to make an informed decision on whether or not to
enroll in IntelliPayment, whether this is through our marketing collateral,
through our enrollment forms which customers sign, or through conversations
with our customer support.  We are always
looking to improve, and we appreciate the feedback from all of our customers.

An IntelliPayment Customer Support Supervisor called and left a message for the customer explaining that the debit in question was indeed sent to their lender. A check was sent to Exeter Finance Corp on the customer’s behalf on 11/**/2015 and this check cleared on 12/*/2015. We sent an email to the...

customer explaining this, attaching a copy of the front and back of the cleared check. We strive to always provide customers with the very highest level in customer satisfaction and we appreciate the feedback from all of our customers.