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Reviews Variety Specialty Products

Variety Specialty Products Reviews (3)

Revdex.com:
I have reviewed the second response made by the business in reference to complaint ID ***, and find that the resolution of a refund for two years of the maintenance agreement charges is satisfactory to me.
Regards,
*** ***

I felt that my original response was accurate and fair to the best of my knowledge.   In order to maintain my integrity and the integrity of the company I had already given the customer a refund for one year of maintenance on 11/28/2016 1:59PM AUTH #[redacted] - the credit went back to the original card that was charged.  I AM a fair manager and I run my company with trust and integrity.   To error is human again we tried to reach out to the customer to no avail.  I have refunded the second year of maintenance out of good faith.  It was done on 11/30/2016 1:56PM AUTH#[redacted].  Should the customer ever require any assistance Sanders Heating and Air will be glad to assist them.  Please call us at 864-[redacted].

We informed the [redacted]'s from the very first visit in April of 2015 their system was in fair to poor condition and needed replacing.  At this time the option to upgrade was always declined.  We did the routine maintenance as described in our agreement.   Each visit was signed off...

by the customer as satisfied.  My sales consultant did go to the home and give a quote in July 2016 at that time he was told they would contact Sanders and let us know their decision.  James never heard from them.  Once we received the complaint letter I delegated my Sales Manager to contact the [redacted]’s he made two attempts to call them and resolve the issue.  To date no return phone call from the [redacted]'s.  Upon receipt of this email today I reviewed my email inbox and did find an email in SPAM mail - our corporation has a security fire wall.  In all fairness to both parties I did give the [redacted]'s a $282.00 refund for one year of maintenance.

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