Variety Wholesalers, Inc

Our law office purchases printers and printer maintenance services from I.GOffice NESA LtdThe products and services have been consistently top rate

Very helpful and professional staff
Always accommodating and willing to help with office equipment supplies and service
Would highly recommend this place of business

Let me say as a disclaimer I like the deals that Roses has on their products but the employees and managers are most ridiculous. I am a long time Roses shopper because I like a deal. Lately my local stores has almost turned me against the company all together. I tool my handicapped mother on a shopping day so she could get her grandchildren Christmas gifts along with some other items. The store is our local store which is located in Laurinburg, North Carolina. This was maybe Thursday the 20th of December. When I tell you that I was horrified by what I saw. The isles were completely full of piles of boxes that I guess were merchandise wrapped in plastic. They were all down the main isles and caused a dangerous environment. But that wasn’t the worst. There were so many that I had no way to get my mothers wheel chair down the isles and we could not shop for what we needed. We could only go into certain isles and those isles were full of items all over the floor and stuff everywhere. It was disgusting. When hurried and picked up a few items that were in the isle ways that were reachable and proceeded to the check out. Wow we finally made it to the check out safe to find that price checks and managers were being called but no one was coming to help the cashiers. They called and called but no one showed up until this blonde lady with attitude came and acted like her coming to the front was aweful and she was not pleasant. One associate actually left the register and done the price check herself telling the customer that she didn’t understand why she didn’t have any help. Everyone in line was frustrated and the cashiers were frustrated as well. I am glad that we was able to pay and get out of that environment. However, our visit constituted many wrong things that need to be corrected. I don’t know if it’s a lack of good management or if the manager over all the stores refuses to keep the stores running like they need to. These issues were unsafe shopping environment, discrimination because I couldn’t get my mothers wheel chair down the isles, so your telling us that handicapped persons are not important customers, lack of management and willing to help customers, a hectic environment that boarders hostility, and just good business ethic and great customer service we all need and want. I was ashamed for this company and local store.

Today, I decided to give another local Roses a try. We were shopping in Lumberton North Carolina at the Biggs Park Mall. We were riding around the mall and seen the Roses store and decided to stop. This store was a much bigger store than the Laurinburg store. This store had a lot more to choose from but felt like an older store that needed an upgrade. It looked dirty and the womens clothing was a terrible mess. We proceeded to shop picking up some needed items and was pleased to see a variety of stuff to buy. We then decided to check out the home stuff and look at the pictures and lamps. Oh wow, it looked like a explosive went off in that section. We couldn’t even begin to rummage through that stuff and to be honest I didn’t want to. We decided that was enough and we went to the checkout. We stood in one line at the customer service check out and there was a line beside us at a register. I was semi please with this shopping trip despite the look of the store and then we were treated rude by an employee. The guy that was on the register beside us finished with his customers looked at us beside him as we were next to be help, walked to the end of his isle and was looking for someone and cme back walked to the customer service and said im tired and ready to go home. He knew we was next but ignored to help us but made sure we knew that he saw us. This guy walked around the service desk and was talking to the other employee but never offered to help us. Again I felt like Roses was not a place for me to shop.

I don’t know Roses what your customer service goals are and how you want to treat your customers but if it’s by disappointment, discrimination, chastisement, dangerous environment, lack of customer service, lack of good leadership, and an overall experience that leaves a bad taste in a customers mouth, then you have succeeded. I challenge you to change these stores and train them the way that customers need to be treated. Create an environment that is welcoming to those who spend there hard earned money on your items. I demand a change in these stores because know I will be checking to see if you really care about your customers and their needs. Please do the right thing and change these negatives into a positive. Enough is enough. Review rating neg. disgusted

5[redacted] Great service, communication and products.... you will be glad you used IG Office!

We have been dealing with I.G Office NESA Ltd for many years for all of of Printer/ fax machine repair needs, we have always received excellent service. I would recommend them without hesitation to anyone looking for office equipment repairs.

This review pertains specifically to a Roses store near the community where I live. I have shopped at this Roses, which is relatively new (in a community where nothing is new) for as many years as it has been open. I've shopped for various items, but one item is a staple, and I've always bought it at Roses. I went by to stock up on this item and found it at its usual price (on the top shelf) and at a 25 percent higher price (on the bottom shelf). I assumed that the items on the top shelf were outdated or soon to be, but that didn't concern me, so I bought four of the item.

When I got to the checkout counter, the items rang up at the higher price. I explained the situation, but the checker said she could not go further without a manager. I looked behind me and saw a line of people waiting, and no manager was in sight. After a few minutes, I asked her to cancel the order until the price was straightened out so that people behind me could check out. She couldn't do that, she said, until the manager gave approval, so I said "fine, I'll pay for the one you have rung up." I seemed to be the only person in the store who cared about people waiting; certainly the checker was not concerned. Nor, it turned out, was the manager. She came in after a few minutes more, then headed back to check the price. I followed her, given that I had nothing more to do at the counter until she clarified the price. She went to the aisle, saw the price posted, and took it off, scrunching it in her hand. When we returned to the counter, she said that I was entitled to only one of the item at that price, the price posted, not the four that I had in the cart. I grabbed the item that I had overpaid for and left.

The incident was appalling on various counts. The store mispriced the item but took no responsibility for that; the customer should pay for the store's misrepresentation. But the store was also willing to let the people behind me wait until the price difference was resolved, which is absurd. This is simply common sense and common courtesy. I found myself wondering, Do the people who work for this company never shop? Have they never had to wait in line because of a store's screwup? Do they not remember what that feels like? The store would do better to hire smarter managers who know what's going on in their stores than to penalize customers who take a marked price at its word. As to those customers who are caught in line behind them because the store has a ridiculous accounting system, perhaps the company should consider that it values the accounting system more than it does its customers, despite the fact that there's no need for accounting if you don't have customers.

According to Variety Wholesalers own website profile of the company, it goes into lower income areas in which there is a sizable minority representation. Specifically black, according to the website. This revelation made me sick to my stomach. Apparently the company likes to go into areas where an oppressed, docile population is guaranteed. In this area, the minority population is not a factor; however, this is Appalachia, and poor whites are a guaranteed majority of the population shopping at Roses.

I'll never go back to a Roses or to any of the other stores run by this horrible company. I'm sure that Roses requires its managers to pass drug tests, but I do not understand why an IQ test is not a more stringent requirement. This manager should be considered substandard by any company, but apparently she is not so by Variety Wholesalers' standards.

What say you, Mr. [redacted]? Is this the kind of store you dreamed of as a young man?

WOULD NOT SELL ME ITEMS AT ADVERTISED PRICE, AND VERY RUDEI went into the store on Jan 11, and was looking at the Christmas items. The sign said 75% off all Christmas items, decorations, apparel , ect. I proceeded to pick up what I was going to purchase, and was going to check out when I was stopped and told what I was buying was not on sale. I told her it was Christmas items and that was what the sign states. She told me to put it back, and they were boxing up the remaining items they had. I asked again for management, and was told the same thing and did not allow me to buy for the advertised price.Very rude I have no intentions of shopping there in the future. They should have sold the items as the sign stated. ALL christmas items !!!!!!!!!!Desired SettlementI just feel as if they should have sold me the items I wanted at the advertised price. False -advertisment and then made me return all items back to the shelf after I had them in the buggy. It was ALLLLLL Christmas items.Business Response Contact Name and Title: [redacted] Director of TMs.[redacted] Variety wholesalers has several difference stores in your surrounding area. Please provide the address of the store you have issued the complaint against; and I will try to assist in resolving this complaint. Consumer Response Thank you for your response. I will gladly go and look at the items at 75% off. I did want particular items, and I assume they are still there. Please let me know when I may be able to do this. Thank you in advanceFinal Business Response I have contacted the DM and please refer to his response:She could come on Wednesday 1/28 or Thursday 1/29/15. If she would let us know which day so we could have the boxes pulled?Thanks,[redacted]________________________________________

This review pertains specifically to a Roses store near the community where I live. I have shopped at this Roses, which is relatively new (in a community where nothing is new) for as many years as it has been open. I've shopped for various items, but one item is a staple, and I've always bought it at Roses. I went by to stock up on this item and found it at its usual price (on the top shelf) and at a 25 percent higher price (on the bottom shelf). I assumed that the items on the top shelf were outdated or soon to be, but that didn't concern me, so I bought four of the item.
When I got to the checkout counter, the items rang up at the higher price. I explained the situation, but the checker said she could not go further without a manager. I looked behind me and saw a line of people waiting, and no manager was in sight. After a few minutes, I asked her to cancel the order until the price was straightened out so that people behind me could check out. She couldn't do that, she said, until the manager gave approval, so I said "fine, I'll pay for the one you have rung up." I seemed to be the only person in the store who cared about people waiting; certainly the checker was not concerned. Nor, it turned out, was the manager. She came in after a few minutes more, then headed back to check the price. I followed her, given that I had nothing more to do at the counter until she clarified the price. She went to the aisle, saw the price posted, and took it off, scrunching it in her hand. When we returned to the counter, she said that I was entitled to only one of the item at that price, the price posted, not the four that I had in the cart. I grabbed the item that I had overpaid for and left.
The incident was appalling on various counts. The store mispriced the item but took no responsibility for that; the customer should pay for the store's misrepresentation. But the store was also willing to let the people behind me wait until the price difference was resolved, which is absurd. This is simply common sense and common courtesy. I found myself wondering, Do the people who work for this company never shop? Have they never had to wait in line because of a store's screwup? Do they not remember what that feels like? The store would do better to hire smarter managers who know what's going on in their stores than to penalize customers who take a marked price at its word. As to those customers who are caught in line behind them because the store has a ridiculous accounting system, perhaps the company should consider that it values the accounting system more than it does its customers, despite the fact that there's no need for accounting if you don't have customers.
According to Variety Wholesalers own website profile of the company, it goes into lower income areas in which there is a sizable minority representation. Specifically black, according to the website. This revelation made me sick to my stomach. Apparently the company likes to go into areas where an oppressed, docile population is guaranteed. In this area, the minority population is not a factor; however, this is Appalachia, and poor whites are a guaranteed majority of the population shopping at Roses.
I'll never go back to a Roses or to any of the other stores run by this horrible company. I'm sure that Roses requires its managers to pass drug tests, but I do not understand why an IQ test is not a more stringent requirement. This manager should be considered substandard by any company, but apparently she is not so by Variety Wholesalers' standards.
What say you, Mr. [redacted]? Is this the kind of store you dreamed of as a young man?","neg-1

We purchased a low end mattress from this establishment on 9/14/2016 and after having slept on it one night we wanted to return this mattress. I called the store and never received a call back. I also filed a complain online with the website and had communication with [redacted] Regional Sales Director of [redacted] Company, who runs the furniture section of Roses Department Store, that there was nothing they could do for us. No where did I see a sign in the store saying that mattresses where "Final Sale" nor did any employee inform me of this. If I would have been told this information, we would not have made this purchase. Now we are stuck with this mattress and this company will not help us out in anyway. I will never purchase another item there again.Product_Or_Service: Sleep Ease Queen MattressOrder_Number: [redacted]Account_Number: Ring number [redacted]Desired SettlementI would like the store to let us upgrade to a better quality mattress and also make it clear that sales of mattress are a final sale in this organization.Business Response I spoke to the customer and we have resolved the issue listed below to 100% of the customers satisfaction. I offered the customer full credit for their purchase, I explained we could not take the mattress back at the store, but told her she could keep it or donate it to a charity of her choice. I invited her back to our store were she could apply the credit toward the purchase of a mattress of her choosing. After speaking with her husband, she told me they really would rather just get their money back. After trying to politely sway her decision and have her purchase a better mattress with the credit, she declined and asked for a refund. I told her that we would absolutely take care of her and I apologized once again for her inconvenience. I thanked her for the opportunity she gave us to rectify her issue, and told her I appreciated her business and looked forward to meeting her needs in the future.The [redacted]'s will be returning to the store tomorrow evening 9/21/16 to finalize everythingConsumer Response Yes, this is the correct response. Thank you for your assistance in getting this matter resolved!Final Consumer Response

Complaint Description:i brought a tent at [redacted] in [redacted] on 7/6/16 and the rep who rung me up named [redacted] advised I can return it if I needed to.I tried t I brought a tent at [redacted] in [redacted] on 7/6/16 and the rep who rung me up named [redacted] advised I can return it if I needed to.I tried to return the tent on 7/9 because my mother is elderly and its hard to put up and take down. I went in the store and spoke to the store on 7/9 spoke to a manager named [redacted] was very rude. he told me since people buy tents and return them, he cant accept it and rudly said customers buy stuff on july 4 and return it after they holiday. this didnt even apply to me and he shouldnt have said this in front of me. this was my first time and last time shopping in [redacted]. the same rep who rung up the tent and told me I can return it, [redacted], was in the store when I tried to return the item. then this manager, said his manager pat will be in next week to call and speak to her. I brought a tent for $50 and cant use it. I wish to speak to the district manager over the store and get this item returned. I dont appreciated being sterotype as a customer and talked to in a belittling way. I want my money back back and shouldnt have been told by the cashier I could get my money back and I couldnt. ill let my family and friends know of the poor experience with this store if I cant return this item I only had for 3 days and get my money back. I even showed my receipt.Product_Or_Service: tentDesired Settlementi want my money back back and shouldnt have been told by the cashier I could get my money back and I couldnt. ill let my family and friends know of the poor experience with this store if I cant return this item I only had for 3 days and get my money back. I even showed my receipt. its nothing on receipt says I cant return itBusiness Response This customer was contacted by the local district manager and complaint was resolved on 7/12/16. Thank you, [redacted] W [redacted]Director of Store OperationsVariety Wholesalers, Inc.(XXX) XXX-XXXX mobile(XXX) XXX-XXXX office[redacted]@vwstores.comConsumer Response Issue resolved. Thanks Final Consumer Response