Varner Landscape Management

Good Afternoon [redacted] ,Per our phone conversation, the Cause and Origin Report will not be released by the Insurance Company until they complete their investigation A representative from the Insurance Company should be in touch with you to discuss the situation further Thank you, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am disabled and have a service dogI can testify that the dog never used the bathroom in the apartmentThe carpet was replaced 6mos prior to my move in and was occupied before my move in date It can't be proven that the damage wasn't done the mos prior to my possession Regards, [redacted]

Good Afternoon [redacted] , Per my previous conversation with you, we are waiting for the final reports from the [redacted] Fire Department and the Cause and Origin Investigator After we have the final reports regarding the fire that occurred on your balcony, we will then make a decision regarding how we plan to proceed with your residency at Walden Pond It is my hope that we will have the final information this week, so that we may move forward with our decision At this time, I am unable to meet your requests for the desired settlement I will be in touch with you just as soon as we have more information Sincerely, [redacted] Regional Property Manager HHHunt

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[It provides no resolution at allI was not provided accomodation after fire like other residentsThe HH Hunt managenent owes me rest of the rent for rest of the monthThat also forced me to sign a new lease at a place urgentlyI did not have luxury of chosing my own apartment as HH Hunt told me they would give me a resident referral of 'evicted'They owe me buyout of my current lease too.Finally, they also owe me compensation of total amount that is equivalent of what was provided to other residents in alternate accomodations.]
Regards,
*** ***

To Whom It May Concern:The resident has been contacted via emails and a phone call to explain the damages and justification for the costs associated with the move-out inspection. The carpet in the resident's apartment was months old and by all accounts in excellent condition at
move-in. The resident was provided a mocondition report to list any existing damages. The report was never returned by the resident. There were no complaints regarding the carpet during the resident's tenancy. A move-out inspection was completed with some minor issues found. Upon contacting our carpet cleaning vendor, it was discovered that extensive animal damage had occurred to the carpet requiring carpet replacement. The urine saturation was so extreme that the concrete floor had to be sealed and an ozone machine was used to remove the odor. The carpet vendor took pictures of the carpet and it was recommended to management to replace the carpet. The cleaning contractor could not clean or salvage the carpet due to the extensive damages. Carpets generally last 8-years, Walden Pond did not charge a replacement cost, but did charge a disposal fee, ozone fee and sealing fee which were associated with the damages. We do feel that the charges are fair and were confirmed by a 3rd party contractor. We appreciate the long term residency of this resident, however, we do feel that these charges are fair.Sincerely,*** ***Regional Property ManagerHHHunt Apartment Living

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The business (HH Hunt Management) does not provide me with any explanation on why I am being treated differently than other residents in the same building before the final report from Fire Marshal's office. The preliminary report clearly indicates that 'the fire was accidental with cause unknown with possibility of human error'. The report has not pointed towards negligence or bad intent from me or any other resident. At this point HH Hunt management has already made a judgement that I am guilty until proven innocent. This is highly unethical business practice especially when the resident himself is victim of the fire   ]
Regards,
[redacted]

Good Afternoon [redacted],
Per my previous conversation with you, we are waiting for the final reports from the [redacted] Fire Department and the Cause and Origin Investigator.  After we have the final reports regarding the fire that occurred on your balcony, we will then make a decision...

regarding how we plan to proceed with your residency at Walden Pond.   It is my hope that we will have the final information this week, so that we may move forward with our decision.  At this time, I am unable to meet your requests for the desired settlement.  I will be in touch with you just as soon as we have more information. 
Sincerely,
[redacted]
Regional Property Manager
HHHunt

Good Afternoon [redacted],Per our phone conversation, the Cause and Origin Report will not be released by the Insurance Company until they complete their investigation.  A representative from the Insurance Company should be in touch with you to discuss the situation further.  Thank you,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am disabled and have a service dog. I can testify that the dog never used the bathroom in the apartment. The carpet was replaced 6mos prior to my move in and was occupied before my move in date.  It can't be proven that the damage wasn't done the 6 mos prior to my possession.
Regards,
[redacted]