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Vasey Upholstery Reviews (5)

Complaint: [redacted] I am rejecting this response because: Please see my responses in red text below Sincerely, [redacted] *>Let’s start at the beginning I (the Manager of Vasey Upholstery) saw two chairs listed in the FREE section of [redacted] I went to Mr*’s home and picked up the two chairs in the rain They had been sitting on the street in the rain with a “FREE” sign on them Not trueChairs was under the eves of my garage with my garage door open, and me working in itIt started to rain only after he left I believed the condition of the chair was “okay,” so I brought it to the shop It did not have a seat cushion or deck and the brackets to support the deck were in need of repair The metal accents on the arms were pock-marked, but I decided to leave them for a “distressed look.” Not trueArmrests were not pock-marked As I met Mr [redacted] at his home to pick up the chairs, I explained that I managed an Upholstery/Furniture Consignment Shop He came a few weeks later with his wife to drop off a piece of furniture to be consigned She recognized the chair that had been given to me sitting in the back of the shop Mr [redacted] then asked if he could ha*e it back I kindly allowed him to have the chair Very nice of himHe could have said no Mr and Ms [redacted] chose upholstery fabric to recover and ordered foam to make a cushion for the chair True We spend at least minutes to select the materialDraping the samples over the chair, color match it with the armrests and back to get an idea how it was going to lookIt is important to note the following: if there was something wrong with the armrest at this time, we would not have upholstered the chair I explained that it would also need a deck to support the cushion We can usually make the deck from webbing that is attached to the frame of the chair In this case, my upholsterer determined the chair would not support a webbed deck so we custom cut, upholstered, and installed a more substantial plywood deck It is our policy to never allow a project to leave the shop that we deem unsafe in any way and a webbing deck would not ha*e been safe Not trueFrom the beginning it was decided that webbing was the way to make the chair more comfortable BOTTOM LINE: The chair is upholstered in the fabric that Mrand Ms [redacted] chose, with a SAFE, sturdy plywood deck The condition of the remainder of the chair has not changed from the time I rescued from the street in the rain When my colleague called and put me on the phone with Mr [redacted] in the shop, I was onsite measuring for a job for another client I would never yell over the phone, and certainly not in the presence of another client I did simply state that I could not talk with him at that time about the situation and would call him back promptly upon my return to the shop, which I did Yeah, he yelled at meAsk his colleagueWhen I gave her the phone back, she ask what he said, and I told her that he was upset When I called Mr*, he was quite upset and wouldn’t discuss the situation, other than to demand a refund of his deposit (the cost of the materials and 50% of the cost of labor) Not trueI emailed him and told him to correspond with me via email onlyI never spoke to him on the phone after the phone call from the shop I offered him two alternatives: 1) pay the balance owed and pick up his chair, or 2) If he didn't want the chair I could put it on consignment for him and once the chair sold, subtract the balance owed for our work and pay him the remainder of 60% of the amount the chair sold for (our consignment furniture split) Refund is requested because Vasey Upholstery damaged the chair while it was in their possessionThink about it, why would anybody replace the seat while the armrest is damaged? PLUS, According to my lawyer Vasey Upholstery is at fault because they changed the written order agreement to plywood only, without notifying meA breach of contract Upon receipt of his email restating his demand for a refund, I replied to his email, repeating his two alternatives above We belie*e this situation has been handled well from a customer-centric viewpoint The chair is still here in the shop awaiting Mr*’s decision on how he would like to handle his remaining obligation Sincerely, Vasey Upholstery If my deposit is not returned, I intent to bring the matter to small claims court requesting that Vasey Upholstery pay all my fees and other costs associated with the suit be paid by them since they are unwilling to settle this out of court I also intent to file a consumer fraud complaint with the Attorney General in Honolulu Sincerely, [redacted] >

Complaint: ***
I am rejecting this response because: Please see my responses in red text below
Sincerely,
*** *** Let’s
start at the beginning…
I
(the Manager of Vasey Upholstery) saw two chairs listed in the FREE
section of ***. I went to Mr*’s home and picked up
the two chairs in the rain. They had been sitting on the street
in the rain with a “FREE” sign on them.
Not
trueChairs was under the eves of my garage with my garage door
open, and me working in itIt started to rain only after he left
I
believed the condition of the chair was “okay,” so I brought it
to the shop. It did not have a seat cushion or deck and the
brackets to support the deck were in need of repair. The metal
accents on the arms were pock-marked, but I decided to leave them for
a “distressed look.”
Not
trueArmrests were not pock-marked
As
I met Mr* at his home to pick up the chairs, I explained that I
managed an Upholstery/Furniture Consignment Shop. He came a few
weeks later with his wife to drop off a piece of furniture to be
consigned. She recognized the chair that had been given to me
sitting in the back of the shop. Mr* then asked if he could
ha*e it back. I kindly allowed him to have the chair.
Very
nice of himHe could have said no
Mr
and Ms* chose upholstery fabric to recover and ordered foam to make
a cushion for the chair.
True
We spend at least minutes to select the materialDraping the
samples over the chair, color match it with the armrests and back to get
an idea how it was going to lookIt is important to note the
following: if there was something wrong with the armrest at this
time, we would not have upholstered the chair
I
explained that it would also need a deck to support the cushion.
We can usually make the deck from webbing that is attached to the
frame of the chair. In this case, my upholsterer determined the
chair would not support a webbed deck so we custom cut, upholstered,
and installed a more substantial plywood deck. It is our policy
to never allow a project to leave the shop that we deem unsafe in any
way and a webbing deck would not ha*e been safe
Not
trueFrom the beginning it was decided that webbing was the way to make
the chair more comfortable
BOTTOM
LINE: The chair is upholstered in the fabric that Mrand Ms*
chose, with a SAFE, sturdy plywood deck. The condition of the
remainder of the chair has not changed from the time I rescued from
the street in the rain
When
my colleague called and put me on the phone with Mr* in the shop, I
was onsite measuring for a job for another client. I would
never yell over the phone, and certainly not in the presence of
another client. I did simply state that I could not talk with
him at that time about the situation and would call him back promptly
upon my return to the shop, which I did
Yeah,
he yelled at meAsk his colleagueWhen I gave her the phone back,
she ask what he said, and I told her that he was upset
When
I called Mr*, he was quite upset and wouldn’t discuss the
situation, other than to demand a refund of his deposit (the cost of
the materials and 50% of the cost of labor).
Not
trueI emailed him and told him to correspond with me via email
onlyI never spoke to him on the phone after the phone call from the
shop
I
offered him two alternatives: 1) pay the balance owed and pick
up his chair, or 2) If he didn't want the chair I could put it on
consignment for him and once the chair sold, subtract the balance
owed for our work and pay him the remainder of 60% of the amount the
chair sold for (our consignment furniture split)
Refund
is requested because Vasey Upholstery damaged the chair while it was
in their possessionThink about it, why would anybody replace the
seat while the armrest is damaged? PLUS, According to my lawyer Vasey
Upholstery is at fault because they changed the written order
agreement to plywood only, without notifying meA breach of
contract
Upon
receipt of his email restating his demand for a refund, I replied to
his email, repeating his two alternatives above
We
belie*e this situation has been handled well from a customer-centric viewpoint. The chair is still here in the shop awaiting Mr*’s
decision on how he would like to handle his remaining obligation
Sincerely,
Vasey
Upholstery
If my
deposit
is not returned, I intent to bring the matter to small claims court
requesting that Vasey Upholstery pay all my fees and other costs
associated with the suit be paid by them since they are unwilling
to settle this out of court
I
also intent to file a consumer fraud complaint with the Attorney
General in Honolulu
Sincerely,
***
***

Let’s start at the beginning…
I (the Manager of Vasey
Upholstery) saw two chairs listed in the FREE section of ***. I
went to Mr*’s home and picked up the two chairs in the rain. They had
been sitting on the street
in the rain with a “FREE” sign on them. I
believed the condition of the chair was “okay,” so I brought it to the
shop. It did not have a seat cushion or deck and the brackets to support
the deck were in need of repair. The metal accents on the arms were
pock-marked, but I decided to leave them for a “distressed look.”
As I met Mr* at his home to pick
up the chairs, I explained that I managed an Upholstery/Furniture Consignment
Shop. He came a few weeks later with his wife to drop off a piece of
furniture to be consigned. She recognized the chair that had been given
to me sitting in the back of the shop. Mr* then asked if he could have
it back. I kindly allowed him to have the chair.
Mrand Ms* chose upholstery
fabric to recover and ordered foam to make a cushion for the chair. I
explained that it would also need a deck to support the cushion. We can
usually make the deck from webbing that is attached to the frame of the
chair. In this case, my upholsterer determined the chair would not
support a webbed deck so we custom cut, upholstered, and installed a more
substantial plywood deck. It is our policy to never allow a project to
leave the shop that we deem unsafe in any way and a webbing deck would not have
been safe
BOTTOM LINE: The chair is
upholstered in the fabric that Mrand Ms* chose, with a SAFE, sturdy plywood
deck. The condition of the remainder of the chair has not changed from
the time I rescued from the street in the rain
When my colleague called and put
me on the phone with Mr* in the shop, I was onsite measuring for a job for
another client. I would never yell over the phone, and certainly not in
the presence of another client. I did simply state that I could not talk
with him at that time about the situation and would call him back promptly upon
my return to the shop, which I did
When I called Mr*, he was quite
upset and wouldn’t discuss the situation, other than to demand a refund of his
deposit (the cost of the materials and 50% of the cost of labor). I offered
him two alternatives: 1) pay the balance owed and pick up his chair, or
2) If he didn't want the chair I could put it on consignment for him and once the chair sold,
subtract the balance owed for our work and pay him the remainder of 60% of the
amount the chair sold for (our consignment furniture split)
Upon receipt of his email
restating his demand for a refund, I replied to his email, repeating his two
alternatives above
We believe this situation has been
handled well from a customer-centric viewpoint. The chair is still here
in the shop awaiting Mr*’s decision on how he would like to handle his
remaining obligation
Sincerely,
Vasey Upholstery

Let’s start at the beginning…
I (the Manager of Vasey
Upholstery) saw two chairs listed in the FREE section of ***. I
went to Mr*’s home and picked up the two chairs in the rain. They had
been sitting on the street in the rain with a “FREE” sign on them. I
believed
the condition of the chair was “okay,” so I brought it to the
shop. It did not have a seat cushion or deck and the brackets to support
the deck were in need of repair. The metal accents on the arms were
pock-marked, but I decided to leave them for a “distressed look.”
As I met Mr* at his home to pick
up the chairs, I explained that I managed an Upholstery/Furniture Consignment
Shop. He came a few weeks later with his wife to drop off a piece of
furniture to be consigned. She recognized the chair that had been given
to me sitting in the back of the shop. Mr* then asked if he could have
it back. I kindly allowed him to have the chair.
Mrand Ms* chose upholstery
fabric to recover and ordered foam to make a cushion for the chair. I
explained that it would also need a deck to support the cushion. We can
usually make the deck from webbing that is attached to the frame of the
chair. In this case, my upholsterer determined the chair would not
support a webbed deck so we custom cut, upholstered, and installed a more
substantial plywood deck. It is our policy to never allow a project to
leave the shop that we deem unsafe in any way and a webbing deck would not have
been safe
BOTTOM LINE: The chair is
upholstered in the fabric that Mrand Ms* chose, with a SAFE, sturdy plywood
deck. The condition of the remainder of the chair has not changed from
the time I rescued from the street in the rain
When my colleague called and put
me on the phone with Mr* in the shop, I was onsite measuring for a job for
another client. I would never yell over the phone, and certainly not in
the presence of another client. I did simply state that I could not talk
with him at that time about the situation and would call him back promptly upon
my return to the shop, which I did
When I called Mr*, he was quite
upset and wouldn’t discuss the situation, other than to demand a refund of his
deposit (the cost of the materials and 50% of the cost of labor). I offered
him two alternatives: 1) pay the balance owed and pick up his chair, or
2) If he didn't want the chair I could put it on consignment for him and once the chair sold,
subtract the balance owed for our work and pay him the remainder of 60% of the
amount the chair sold for (our consignment furniture split)
Upon receipt of his email
restating his demand for a refund, I replied to his email, repeating his two
alternatives above
We believe this situation has been
handled well from a customer-centric viewpoint. The chair is still here
in the shop awaiting Mr*’s decision on how he would like to handle his
remaining obligation
Sincerely,
Vasey Upholstery

Complaint: [redacted]
I am rejecting this response because: Please see my responses in red text below.
Sincerely,
[redacted]>Let’s
start at the beginning…
I
(the Manager of Vasey Upholstery) saw two chairs listed in the FREE
section of [redacted].  I went to Mr. *’s home and picked up
the two chairs in the rain.  They had been sitting on the street
in the rain with a “FREE” sign on them. 
Not
true. Chairs was under the eves of my garage with my garage door
open, and me working in it. It started to rain only after he left.
I
believed the condition of the chair was “okay,” so I brought it
to the shop.  It did not have a seat cushion or deck and the
brackets to support the deck were in need of repair.  The metal
accents on the arms were pock-marked, but I decided to leave them for
a “distressed look.”
Not
true. Armrests were not pock-marked.
As
I met Mr. * at his home to pick up the chairs, I explained that I
managed an Upholstery/Furniture Consignment Shop.  He came a few
weeks later with his wife to drop off a piece of furniture to be
consigned.  She recognized the chair that had been given to me
sitting in the back of the shop.  Mr. * then asked if he could
ha*e it back.  I kindly allowed him to have the chair. 
Very
nice of him. He could have said no.
Mr.
and Ms. * chose upholstery fabric to recover and ordered foam to make
a cushion for the chair. 
True.
We spend at least 30 minutes to select the material. Draping the
samples over the chair, color match it with the armrests and back to get
an idea how it was going to look. It is important to note the
following: if there was something wrong with the armrest at this
time, we would not have upholstered the chair.
I
explained that it would also need a deck to support the cushion. 
We can usually make the deck from webbing that is attached to the
frame of the chair.  In this case, my upholsterer determined the
chair would not support a webbed deck so we custom cut, upholstered,
and installed a more substantial plywood deck.  It is our policy
to never allow a project to leave the shop that we deem unsafe in any
way and a webbing deck would not ha*e been safe.
Not
true. From the beginning it was decided that webbing was the way to make
the chair more comfortable.
BOTTOM
LINE:  The chair is upholstered in the fabric that Mr. and Ms. *
chose, with a SAFE, sturdy plywood deck.  The condition of the
remainder of the chair has not changed from the time I rescued from
the street in the rain.
When
my colleague called and put me on the phone with Mr. * in the shop, I
was onsite measuring for a job for another client.  I would
never yell over the phone, and certainly not in the presence of
another client.  I did simply state that I could not talk with
him at that time about the situation and would call him back promptly
upon my return to the shop, which I did.
Yeah,
he yelled at me. Ask his colleague. When I gave her the phone back,
she ask what he said, and I told her that he was upset.
When
I called Mr. *, he was quite upset and wouldn’t discuss the
situation, other than to demand a refund of his deposit (the cost of
the materials and 50% of the cost of labor). 
Not
true. I emailed him and told him to correspond with me via email
only. I never spoke to him on the phone after the phone call from the
shop.
I
offered him two alternatives:  1) pay the balance owed and pick
up his chair, or 2) If he didn't want the chair I could put it on
consignment for him and once the chair sold, subtract the balance
owed for our work and pay him the remainder of 60% of the amount the
chair sold for (our normal consignment furniture split).
Refund
is requested because Vasey Upholstery damaged the chair while it was
in their possession. Think about it, why would anybody replace the
seat while the armrest is damaged? PLUS, According to my lawyer Vasey
Upholstery is at fault because they changed the written order
agreement to plywood only, without notifying me. A breach of
contract.
Upon
receipt of his email restating his demand for a refund, I replied to
his email, repeating his two alternatives above.
We
belie*e this situation has been handled well from a customer-centric viewpoint.  The chair is still here in the shop awaiting Mr. *’s
decision on how he would like to handle his remaining obligation.
Sincerely,
Vasey
Upholstery
If my
deposit
is not returned, I intent to bring the matter to small claims court
requesting that Vasey Upholstery pay all my fees and other costs
associated with the suit be paid by them since they are unwilling
to settle this out of court.
I
also intent to file a consumer fraud complaint with the Attorney
General in Honolulu.
Sincerely,
[redacted]
[redacted]>

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Address: 73-5580 Maiau St Ste E, Kailua Kona, Hawaii, United States, 96740-2624

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