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Vaughan Car & Truck Rentals

6 - 71 Strada Dr, Woodbridge, Ontario, Canada, L4L 4V9

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Reviews Auto Renting and Leasing Vaughan Car & Truck Rentals

Vaughan Car & Truck Rentals Reviews (%countItem)

On 25th July 2019(Thursday) at 6:30 PM I meet with an accident while driving *** on high way 401( east bound) near Young st, Police arrived & vehicle was towed to collision reporting later to *** Auto Collision Repair inc. In few minutes after reaching *** Auto Collision Repair inc. I see car brought by Vaughan car rental, Rep of Vaughan car rental both told me that *** did not have stock of cars hence they called for Vaughan car rental. Explained non rental coverage to Vaughan car rental Rep, Rep insisted & declined my point, insisted all insurance company should & will provide the car rental coverage, Relying on that I agreed to take car rental. Signed rental agreement paper & took my credit card details to cover any damage and Parking or traffic violation charges only, Assuring that full rental would be claimed on Insurance company. 26th July 19, 9 AM called The Personal insurance filed claim, Claims officer requested to return the car. Immediately after that I tried reaching Vaughan car rental via contact provided on their agreement. However, No one was answering the call or all the time I heard the message 'no one available to take call? I was continuously trying to reach them on Friday, Could not get hold of them. on 27th & 28th they were closed, Again tried calling on 29th 19, with no answer. Drove car on 29th Monday to *** Auto Collision Repair people asked me to reach Car rental via phone & insisted me to keep trying till they answer my call. On 30th the Tuesday 2019 morning about 11:30 Wrote a mail to them & I got a call from them on the same day by about 2 or 3 PM had discussion. After many conversation I was instructed by them to drop car on Jul 31, 2019 8:00 AM at same location where I picked the car which is *** Auto Collision Repair. After dropping the car I sent them an email to them. Over all I drove about 355 Kms in those days from 25th-31st morning. On august 28th I see $533.93 billed on my cad by car rental compy
Product_Or_Service: Car rental service
Account_Number:

Desired Outcome

Refund 1) I was pushed to rent a car by misrepresentation of the Car rental company and Towing vehicle ? 2) Rental company did not answer my call or respond to my calls? If they had answered my call I would have returned the car next day. 3) $533.33 is not a pricing that I should be paid, days counted should revisited by Vaughan car rental and process full refund for their *** business practices. 4)No invoice or billing details provided even when I requested them.

Vaughan Car & Truck Rentals Response • Nov 06, 2019

Hello are you there legal representitive. this is a matter between ourself and the consumer and the insurance company . Should the client have any complains
He can contact us at *** . Thank you

Customer Response • Nov 06, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
Hello, I have Complained over the phone to them at the time of incident, Individual I spoke over phone was ***, Also I have written email to them on multiple dates. However, I have not received any response from them.
Tuesday, 3 September, 2019, 09:18 am GMT-4
Tuesday, 30 July, 2019, 11:30:49 am GMT-4,
Tuesday, July 30, 2019 at 4:12 PM.

Also On my initial Complaint I had attached all the email communications sent to ***

Thanks

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Address: 6 - 71 Strada Dr, Woodbridge, Ontario, Canada, L4L 4V9

Phone:

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Fax:

+1 (905) 264-8194

Web:

vaughancarandtruckrentals.com

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