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Vaughan Industries, Inc.

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Vaughan Industries, Inc. Reviews (5)

My goodness. Customer check did arrive on July 3rd. HOLIDAY TIME! Other sales were ahead of this sale. Holiday family gathering from out-of-town for the 4th-of-July festivities caused delay in order. Phones were out due to lines knocked down during storm. I
also do not ever promise instant shipping because other customers are in line ahead of others. Each new machine requires checking over to certify that all lubrication points have been serviced. Also type-testing, alignment check, etcand this all takes timeToday is the 6th of JulyI just now spoke to customer. I told her to please review her email to find a previous response from me. She calmed downMy dad ‘s favorite saying is that “IF we could provide shipping YESTERDAY, people would want it the day BEFORE yesterday.” Take care, -- Bob Will

Please review my return letter sent on 9/11/with comments and their 9/5/copy: Missing replacement of several keys with worn off letters, agreed upon return shipping method, and return date infoExplanations are not being given on these items, slowing full compliance over days.Please comply fully

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. BUT I AM DISAPPOINTED THAT THEY DID NOT BOTHER TO CALL BACK SOONER TO EXPLAIN THIS ONCE THEY GOT THE MONEY AND THAT I DO NOT GET MY PRODUCT UNTIL WELL AFTER JULY (NOT JUNE AS WAS IN EMAIL) 15TH WHEN THE CHECK CLEARED JULY 3RD (NOTE JUNE) GVING THEM CASH BEFORE JULY 4TH!
Regards,
** ***

Will called and provided verbal response: Consumer has had the unit back for month now and she can easily see that all the keys that she could not read on her previous board are now readable on the new board. The proof is in the keyboard, the shift light is also operable now. New board is clean and operable. She got more than she paid for, we went above and beyond for her. It just wasn't listed on the invoice, but you can clearly see what has been done.

We are doing our very best to meet the wishes of her choices of what she wants on her machine. I've provided her a complete list of what the possibilities were and we revised it twice as she requested in writing. 99 % of our customers decide over the telephone what they want done. However, Ms. [redacted]...

required us to do this in writing several times.  Finally we received her check, she decided what she wanted done, and now we are currently work on it. I feel that this complaint is resolved.

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Address: 2115 Calvary Rd, Detroit, Michigan, United States, 24520-3497

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